MODELING CUSTOMER SATISFACTION IN TELECOMMUNICATIONS:

ASSESSING THE EFFECT OF MULTIPLE TRANSACTION POINTS ON THE PERCEIVED OVERALL PERFORMANCE OF THE PROVIDER

by : Antreas D Athanassopoulos

Published by : Production and Operations Management; Summer 2003; 12, 2; ABI/INFORM Global

Artikel lengkap dikompilasi oleh/hubungi :

Kanaidi, SE., M.Si* (Penulis, Peneliti, PeBisnis, Trainer dan Dosen Marketing Management).

e-mail ke : kana_ati@yahoo.com atau kanaidi@poltekpos.ac.id

*Profil Lengkap, lihat (click) di sini

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