tag:blogger.com,1999:blog-23222739902726588962024-03-12T19:41:54.382-07:00Jurnal KEPUASAN PELANGGAN (Customer Satisfaction)Kanaidi, SE., M.Sihttp://www.blogger.com/profile/03647932834042123327noreply@blogger.comBlogger49125tag:blogger.com,1999:blog-2322273990272658896.post-12804929854833664272016-07-25T06:33:00.001-07:002016-07-25T06:33:53.065-07:00Telah TERBIT....Buku “KOPERASI dan UMKM”: Tantangan dalam Menumbuhkan Jiwa Kewirausahaan<div align="center" class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: center;">
<b><span style="color: #0000cc; font-family: "arial" , "sans-serif"; font-size: 18pt;">Buku “KOPERASI dan UMKM”: Tantangan dalam Menumbuhkan Jiwa Kewirausahaan</span></b><br />
<span style="color: #0000cc; font-family: "arial" , "sans-serif"; font-size: 18pt;">(Pengarang: Kanaidi, SE., M.Si) - 2015</span></div>
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<span style="color: #0000cc; font-family: "timesnewromanpsmt" , "serif"; font-size: 12pt;"><a href="http://www.slideshare.net/KenKanaidi/info-buku-koperasi-dan-umkmpengarang-kanaidi-se-msi">http://www.slideshare.net/KenKanaidi/info-buku-koperasi-dan-umkmpengarang-kanaidi-se-msi</a><o:p></o:p></span></div>
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<b><i><span lang="EN-US" style="font-family: "calibri" , sans-serif; font-size: 16pt;">P</span></i></b><span lang="IT" style="font-family: "calibri" , sans-serif; font-size: 11pt;">erkoperasian di Indonesia berlandaskan Pancasila dan UUD 1945, dan bertujuan memajukan kesejahteraan anggota pada khususnya dan masyarakat pada umumnya serta ikut membangun tatanan perekonomian nasional dalam rangka mewujudkan masyarakat yang maju, adil, dan makmur.</span><span lang="EN-US" style="font-size: 11pt;"><o:p></o:p></span></div>
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<span lang="EN-US" style="font-family: "calibri" , sans-serif; font-size: 11pt;">Buku ini memberikan paparan yang cukup memadai mengenai topik - topik Dasar Perkoperasian dan </span><span lang="EN-US" style="font-family: "calibri" , sans-serif; font-size: 11pt;">Usaha </span><span lang="EN-US" style="font-family: "calibri" , sans-serif; font-size: 11pt;"> </span><span lang="EN-US" style="font-family: "calibri" , sans-serif; font-size: 11pt;">Mikro, </span><span style="font-family: "calibri" , sans-serif; font-size: 11pt;"> Kecil, dan </span><span style="font-size: 11pt;"><o:p></o:p></span><span lang="EN-US" style="font-family: "calibri" , sans-serif; font-size: 11pt;">perkoperasian, dalam buku ini juga dibahas secara gamlang tentang kiat sukses dan kompetensi utama yang dibutuhkan wirausahawan sukses di bidang usaha kecil</span><span lang="EN-US" style="font-family: "calibri" , sans-serif; font-size: 11pt;">, yang berkaitan dengan kemauan untuk membangun usaha mandiri, serta upaya pemberdayaan sektor usaha UMKM melalui kegiatan <i>Baitul Maal wa Tamwil </i>(BMT) dan Koperasi Jasa Keuangan Syari’ah.</span></div>
<span lang="EN-US" style="font-family: "calibri" , sans-serif; font-size: 11pt; line-height: 16.8667px;"> Bagi para mahasiswa dan pemula di bidang Koperasi dan UMKM disarankan untuk membaca dan menyimak dengan cermat isi buku ini, yang tentunya diharapkan akan membawa manfaat besar bagi para pembaca...... </span><span style="text-align: justify;"> </span><span lang="PT-BR" style="font-size: 12pt; text-align: justify;">. </span><span style="text-align: justify;">(</span><b style="text-align: justify;"><span lang="IN" style="color: #0000cc; font-family: "arial" , "sans-serif"; font-size: 14pt;">Baca_selengkapnya</span></b><span style="text-align: justify;">)</span><br />
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" 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<b style="text-indent: 21.25pt;"><span lang="EN-US" style="color: blue; font-family: "calibri" , "sans-serif"; font-size: 10pt;">Kanaidi</span></b><b style="text-indent: 21.25pt;"><span lang="EN-US" style="color: blue; font-family: "calibri" , "sans-serif"; font-size: 10pt;"> </span></b><span lang="EN-US" style="font-family: "calibri" , sans-serif; font-size: 10pt; text-indent: 21.25pt;">sebagai penulis buku ini menamatkan pendidikan Sarjana dari Fakultas Ekonomi Universitas Terbuka (UT) Jakarta tahun 1992. Beliau mengawali karir profesionalnya sebagai manajer di berbagai bidang pada Kantorpos di hampir seluruh Indonesia dan telah mengabdikan diri selama 29 tahunan pada berbagai posisi</span><span lang="EN-US" style="font-family: "calibri" , sans-serif; font-size: 10pt; text-indent: 21.25pt;"> </span><span lang="EN-US" style="font-family: "calibri" , sans-serif; font-size: 10pt; text-indent: 21.25pt;">manajerial </span><span lang="EN-US" style="font-family: "calibri" , sans-serif; font-size: 10pt;">pada PT Pos Indonesia (Persero), di samping juga menggeluti berbagai jenis bisnis ritel. Pada tahun 2001, penulis memutuskan untuk menyumbangkan pengalaman dan kepiawaiannya dengan bergabung di dunia akademisi sebagai dosen tetap pada Jurusan Manajemen Pemasaran Politeknik Pos Indonesia. Kemudian pada tahun 2007, penulis berhasil lulus dengan <i>Comloude</i> pada S2 (Magister Sain) di Universitas Padjadjaran Bandung. Saat ini penulis menjabat sebagai Ketua Jurusan Manajemen Pemasaran </span><span style="font-family: "calibri" , sans-serif; font-size: 10pt;">dan Bisnis </span><span lang="EN-US" style="font-family: "calibri" , sans-serif; font-size: 10pt;">di Politeknik Pos Indonesia.</span><br />
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<span lang="EN-US" style="font-family: "calibri" , sans-serif; font-size: 10pt;">Selain itu penulis juga disibukkan dengan tugas sebagai koordinator matakuliah Manajemen Koperasi dan UMKM, koordinator <i>Character Building</i>, Kepanitian Penerimaan Mahasiswa Baru, dan Tim Riset <i>Marketing</i> pada Politeknik tersebut. Selain mengajar di beberapa Perguruan Tinggi di Bandung, penulis juga menjadi <i>trainer</i> berbagai jenis pelatihan manajemen dan pemasaran, berafiliasi dengan MBT Konsultan, Borobudur Training and Consulting, dan PT. Prima Yasa Eduka, yang melatih para karyawan di berbagai perusahaan besar di Indonesia. Penulis juga terpilih sebagai salah seorang dosen yang menjadi <i>Business Coach</i> di lingkungan Politeknik Pos Indonesia, sebagai Direktur pada LKMS NetKAS POLTEKPOS, dan juga sebagai Direktur di PT. Kreasi Tata Nilai (KTN Consulting & Training).</span><span lang="EN-US" style="font-family: "calibri" , "sans-serif"; font-size: 10pt;"><o:p></o:p></span></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjQJhPuN94cIxVLNsT6excQ1nACi0DwFE8hT6xaScBFObQWu71UJ2o9g0bXjahy9px2z7WHlmbjR9UQ_N7YEErYJrC07Sbj3KRnRz9ya_ryJYPGkLXE6UQ34T4HlruUHJ6sAQJJymKjPJg/s1600/Cover+blkg.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="400" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjQJhPuN94cIxVLNsT6excQ1nACi0DwFE8hT6xaScBFObQWu71UJ2o9g0bXjahy9px2z7WHlmbjR9UQ_N7YEErYJrC07Sbj3KRnRz9ya_ryJYPGkLXE6UQ34T4HlruUHJ6sAQJJymKjPJg/s400/Cover+blkg.jpg" width="300" /></a></div>
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Isi lengkap dikompilasi oleh/<b>hubungi </b>:<br />
<b><a href="http://www.pemimpinunggul.com/thesis/kanaidi.html" style="color: #0400ff; text-decoration: none;">Kanaidi, SE., M.Si</a> </b>(Penulis, Peneliti, PeBisnis, Trainer dan Dosen Marketing Management).</div>
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e-mail ke : <span style="color: #0400ff;">kanaidi963@gmail.com</span> atau kanaidi@yahoo.com atau <a href="mailto:kanaidi@poltekpos.ac.id" style="color: #0400ff;">kanaidi@poltekpos.ac.id</a><br />
<span style="font-family: "arial" , "sans-serif"; font-size: 12pt;">HP/wa. 0812 2353 284<span style="mso-spacerun: yes;"> atau 0878 2298 4716 </span></span><span style="font-family: "arial" , "sans-serif";">Fax. </span><span lang="EN-US" style="font-family: "arial" , "sans-serif"; mso-ansi-language: EN-US; mso-fareast-font-family: "Times New Roman";">022-</span><span style="font-family: "arial" , "sans-serif"; mso-fareast-font-family: "Times New Roman";">4267735</span><span style="font-family: "arial" , sans-serif;"> </span><br />
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<span class="apple-style-span"><span style="font-family: "arial" , "sans-serif"; mso-bidi-font-weight: bold;">Facebook : </span></span><a href="http://www.facebook.com/kanaidi.ken"><span style="font-family: "arial" , "sans-serif"; mso-bidi-font-weight: bold;">Kanaidi Ken</span></a><span class="apple-style-span"><span style="font-family: "arial" , "sans-serif"; mso-bidi-font-weight: bold;"> & </span></span><span style="font-family: "arial" , "sans-serif"; mso-bidi-font-weight: bold;"><a href="http://www.facebook.com/kanaidi.kenpartii">Kanaidi Ken Part II</a></span><span class="apple-style-span"><span style="font-family: "arial" , "sans-serif"; mso-bidi-font-weight: bold;"></span></span><br />
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Kanaidi, SE., M.Sihttp://www.blogger.com/profile/03647932834042123327noreply@blogger.com0tag:blogger.com,1999:blog-2322273990272658896.post-24960379882951304582014-11-08T14:47:00.000-08:002014-11-08T14:47:07.912-08:00Sewaan / DiKontrakan Rumah STRATEGIS - di TENGAH KOTA Bandung<h3 class="post-title entry-title">
</h3>
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<h5 class="uiStreamMessage userContentWrapper" data-ft="{"type":1,"tn":"K"}">
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<span class="userContent">Di kontrakan TANPA PERANTARA </span></div>
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<span class="userContent">Alamat Rumah : <span style="color: blue;"><strong>Jl. Nilem V No.25 Buah batu - Bandung</strong></span></span></div>
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<span class="userContent">HUB : 0878 2298 4716 .... Pin BB : 27CBC148</span><span class="userContentSecondary"></span></div>
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<img alt="DiKONTRAKKAN - Rumah STRATEGIS (di Tengah Kota BANDUNG)
d/a Jln. Nilem V No. 25 Bubat BANDUNG
HUB : 087822984716 Pin BB : 27CBC148" class="_46-i img" height="302" src="https://fbcdn-sphotos-e-a.akamaihd.net/hphotos-ak-frc1/s403x403/1238166_4666379077394_716417711_n.jpg" style="left: -2px; top: 0px;" width="403" /></div>
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<span data-ft="{"tn":"K"}" data-reactid=".r[bu3w].[1][4][1]{comment4666379077394_2085031}.[0].{right}.[0].{left}.[0].[0].[0][3]"><span data-reactid=".r[bu3w].[1][4][1]{comment4666379077394_2085031}.[0].{right}.[0].{left}.[0].[0].[0][3].[0]"><span data-reactid=".r[bu3w].[1][4][1]{comment4666379077394_2085031}.[0].{right}.[0].{left}.[0].[0].[0][3].[0].[0]">Luas Rmh : 150 M2</span><br data-reactid=".r[bu3w].[1][4][1]{comment4666379077394_2085031}.[0].{right}.[0].{left}.[0].[0].[0][3].[0].[1]" /><span data-reactid=".r[bu3w].[1][4][1]{comment4666379077394_2085031}.[0].{right}.[0].{left}.[0].[0].[0][3].[0].[2]">Kondisi : Layak huni/Permanen (4 Kamar Tidur, 1 RUtama, 1 RKeluarga, 2 Kamar Mandi, Dapur),</span><br data-reactid=".r[bu3w].[1][4][1]{comment4666379077394_2085031}.[0].{right}.[0].{left}.[0].[0].[0][3].[0].[3]" /><br data-reactid=".r[bu3w].[1][4][1]{comment4666379077394_2085031}.[0].{right}.[0].{left}.[0].[0].[0][3].[0].[4]" /><span data-reactid=".r[bu3w].[1][4][1]{comment4666379077394_2085031}.[0].{right}.[0].{left}.[0].[0].[0][3].[0].[5]"></span></span></span><span data-ft="{"tn":"K"}" data-reactid=".r[bu3w].[1][4][1]{comment4666379077394_2085031}.[0].{right}.[0].{left}.[0].[0].[0][3]"><span data-reactid=".r[bu3w].[1][4][1]{comment4666379077394_2085031}.[0].{right}.[0].{left}.[0].[0].[0][3].[0]"><span data-reactid=".r[bu3w].[1][4][1]{comment4666379077394_2085031}.[0].{right}.[0].{left}.[0].[0].[0][3].[0].[5]"><span style="font-weight: bold;">Lokasi Strategis</span> (Dekat Jalan Utama, Dekat ke Pertokoan / Pasar, Dekat ke Terminal
& ke arah Jalan Toll, Dekat Sekolahan / Kampus / Perkantoran / Bank / Hotel
HORISON / Hotel Sepuluh, Dekat Rumah Sakit Muhammadyah) - di TENGAH KOTA Bandung </span><br data-reactid=".r[bu3w].[1][4][1]{comment4666379077394_2085031}.[0].{right}.[0].{left}.[0].[0].[0][3].[0].[6]" /><span data-reactid=".r[bu3w].[1][4][1]{comment4666379077394_2085031}.[0].{right}.[0].{left}.[0].[0].[0][3].[0].[7]"> </span></span></span></div>
<span data-ft="{"tn":"K"}" data-reactid=".r[bu3w].[1][4][1]{comment4666379077394_2085031}.[0].{right}.[0].{left}.[0].[0].[0][3]"><span data-reactid=".r[bu3w].[1][4][1]{comment4666379077394_2085031}.[0].{right}.[0].{left}.[0].[0].[0][3].[0]"><span data-reactid=".r[bu3w].[1][4][1]{comment4666379077394_2085031}.[0].{right}.[0].{left}.[0].[0].[0][3].[0].[7]">Fasilitas : PDAM 24 jam, PLN 2200 KWh</span><br data-reactid=".r[bu3w].[1][4][1]{comment4666379077394_2085031}.[0].{right}.[0].{left}.[0].[0].[0][3].[0].[8]" /><span data-reactid=".r[bu3w].[1][4][1]{comment4666379077394_2085031}.[0].{right}.[0].{left}.[0].[0].[0][3].[0].[9]">Cocok Utk : </span></span></span><span data-ft="{"tn":"K"}" data-reactid=".r[bu3w].[1][4][1]{comment4666379077394_2085031}.[0].{right}.[0].{left}.[0].[0].[0][3]"><span data-reactid=".r[bu3w].[1][4][1]{comment4666379077394_2085031}.[0].{right}.[0].{left}.[0].[0].[0][3].[0]"><span data-reactid=".r[bu3w].[1][4][1]{comment4666379077394_2085031}.[0].{right}.[0].{left}.[0].[0].[0][3].[0].[9]"><strong>Rumah Tinggal</strong>/PerKantoran</span><br data-reactid=".r[bu3w].[1][4][1]{comment4666379077394_2085031}.[0].{right}.[0].{left}.[0].[0].[0][3].[0].[10]" /><br data-reactid=".r[bu3w].[1][4][1]{comment4666379077394_2085031}.[0].{right}.[0].{left}.[0].[0].[0][3].[0].[11]" /><span data-reactid=".r[bu3w].[1][4][1]{comment4666379077394_2085031}.[0].{right}.[0].{left}.[0].[0].[0][3].[0].[12]">Bisa Berikut / Plus Perabot</span><br data-reactid=".r[bu3w].[1][4][1]{comment4666379077394_2085031}.[0].{right}.[0].{left}.[0].[0].[0][3].[0].[13]" /><br data-reactid=".r[bu3w].[1][4][1]{comment4666379077394_2085031}.[0].{right}.[0].{left}.[0].[0].[0][3].[0].[14]" /><span data-reactid=".r[bu3w].[1][4][1]{comment4666379077394_2085031}.[0].{right}.[0].{left}.[0].[0].[0][3].[0].[15]">Contact : </span></span></span><strong>Pak KEN Kanaidi</strong><br />
<span data-ft="{"tn":"K"}" data-reactid=".r[bu3w].[1][4][1]{comment4666379077394_2085031}.[0].{right}.[0].{left}.[0].[0].[0][3]"><span data-reactid=".r[bu3w].[1][4][1]{comment4666379077394_2085031}.[0].{right}.[0].{left}.[0].[0].[0][3].[0]"><span data-reactid=".r[bu3w].[1][4][1]{comment4666379077394_2085031}.[0].{right}.[0].{left}.[0].[0].[0][3].[0].[15]">(Hp : 0812 2353 284 – 0878 22 98 4716)</span></span></span><br />
<span data-ft="{"tn":"K"}" data-reactid=".r[bu3w].[1][4][1]{comment4666379077394_2085031}.[0].{right}.[0].{left}.[0].[0].[0][3]"><span data-reactid=".r[bu3w].[1][4][1]{comment4666379077394_2085031}.[0].{right}.[0].{left}.[0].[0].[0][3].[0]"><span data-reactid=".r[bu3w].[1][4][1]{comment4666379077394_2085031}.[0].{right}.[0].{left}.[0].[0].[0][3].[0].[15]">-----------------------------------------------------</span></span></span>Kanaidi, SE., M.Sihttp://www.blogger.com/profile/03647932834042123327noreply@blogger.com0tag:blogger.com,1999:blog-2322273990272658896.post-37902634461163287622013-07-27T22:15:00.002-07:002013-07-27T22:15:33.333-07:00ANNUAL REPORT PT Pos Indonesia (Persero) Tahun 2012, Peserta Annual Report Award (ARA) <br />
ANNUAL REPORT PT Pos Indonesia (Persero) 2012 yang disusun oleh Tim IPO - PT
Pos utk Pertama kalinya ikut ajang bergengsi "Annual Report Award
(ARA)" 2013 . . . . . click di <a href="http://ipo-posindonesia.blogspot.com/" rel="nofollow" target="_blank">http://ipo-posindonesia.blogspot.com/</a><br />
<br />Kanaidi, SE., M.Sihttp://www.blogger.com/profile/03647932834042123327noreply@blogger.com0tag:blogger.com,1999:blog-2322273990272658896.post-64819169592846961722013-07-02T19:47:00.001-07:002013-07-02T19:47:55.856-07:00HUBUNGAN ANTARA FASILITAS KAMPUS TERHADAP KEPUASAN MAHASISWA DALAM MENGAHADAPI DAYA SAING JASA PENDIDIKAN (Studi Kasus : Mahasiswa Fakultas Bisnis dan Manajemen Universitas Widyatama)<div style="text-align: center;">
<b>Pipin Sukandi</b></div>
<div style="text-align: center;">
The 4th PPM <b>National Conference on Management Research</b> Jakarta, 25 November 2010 ISSN: 2086-0390</div>
<br />
<b>ABSTRAK</b><br />Persaingan dunia pendidikan perguruan tinggi saat ini begitu pesat. Baik untuk perguruan tingi negeri maupun swasta. Pemerintah pun mulai menerapkan standar tertentu untuk meningkatkan kompetensi perguruan tinggi. Universitas Widyatama salah satu perguruan tinggi swasta yang ada di Bandung menyadari dengan adanya persaingan ini. Salah satunya untuk mendapatkan kemenangan dalam kompetisi antar perguruan tinggi adalah dengan meningkatkan fasilitas yang diberikan kepada mahasiswa untuk memperoleh kepuasan disamping peningkatan hal lainnya. Penelitian yang dilakukan mengenai hubungan antara fasilitas yang diberikan pihak universitas dengan kepuasan mahasiswa ternyata hanya sebagian kecil yang menganggap adanya hubungan yaitu sebesar 0.5%. Penelitian ini menggunakan metode deskriptif-verifikatif dengan survey deskritif dan jelas. Analisis regresi digunakan untuk menganalisa data.<br />Kata kunci: perguruan tinggi, fasilitas dan kepuasan<br /><br />
<b>1. Pendahuluan</b><br />Dengan semakin bertambahnya universitas-universitas baik negeri ataupun swasta di Indonesia khususnya diBandung, menyebabkan persaingan mereka semakin ketat terutama dalam memberkan pelayanan kepada mahasiswa. Pemerintah pun menyadari akan pentingnya pendidikan, ini tampak dengan diwajibkannya salah satu program pemerintah yaitu wajib belajar 9 (sembilan) tahun untuk warga negara Indonesia.<br />Perguruan tinggi swasta salah satu perguruan tinggi alternatif bagi masyarakat untuk menghadapi peningkatan permintaan masyarakat terhadap kebutuhan pendiidkan dewasa ini. Keunggulan-keunggulan perguruan tinggi swasta untuk menarik minat calon . . .<span lang="EN-US" style="font-family: "Arial Narrow","sans-serif"; mso-ansi-language: EN-US;">(<a href="mailto:kana_ati@yahoo.com"><span style="color: #0400ff; text-decoration: none; text-underline: none;">baca_selengkapnya</span></a>)</span>
<span lang="EN-US" style="font-family: "Arial Narrow","sans-serif"; mso-ansi-language: EN-US;"> </span>
<br />
<br />
<br />
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: IN;">Artikel
lengkap dikompilasi oleh/<b>hubungi </b>:</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;">
<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: IN;"><a href="http://www.pemimpinunggul.com/thesis/kanaidi.html"><span style="color: #0400ff;">Kanaidi, SE., M.Si</span></a> </span></b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: IN;">(Penulis, Peneliti, PeBisnis,
Trainer dan Dosen Marketing Management).</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: IN;">e-mail ke : <a href="mailto:kana_ati@yahoo.com"><span style="color: #0400ff;">kana_ati@yahoo.com</span></a>
atau <a href="mailto:kanaidi@poltekpos.ac.id"><span style="color: #0400ff;">kanaidi@poltekpos.ac.id</span></a><br />
HP. 08122353284 </span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;">
<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: IN;">------------------------------- </span></b></div>
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E:\K A N A I D I\Journal
<br />
<br />Kanaidi, SE., M.Sihttp://www.blogger.com/profile/03647932834042123327noreply@blogger.com1tag:blogger.com,1999:blog-2322273990272658896.post-70688870642252253802013-07-02T19:16:00.000-07:002013-07-02T19:16:22.086-07:00Analisis Indeks Kepuasan Masyarakat Pada Badan Perizinan Dan Penanaman Modal Kabupaten Ogan Komering Ilir<div style="text-align: center;">
<b>Saladdin Wirawan Effendy </b></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-ansi-language: IN; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: IN;">(Publikasi pada : <b>Proceeding Seminar Nasional Akuntansi - Bisnis</b>
(SNAB) 2012, 27 Maret 2012, ISSN : 2252-3936)</span></div>
<br />
<b>Abstract </b><br />
In one of clause 5.2. and 8.2.1. in ISO 9001:2008 then the Licensing Board and Investment Ogan Ilir Komering satisfaction measurement should implement the communities it serves, this condition is also supported by a ministerial decree PAN No: KEP/25/M.PAN/2/2004 that megharuskan governmental organizations take measurements of community satisfaction. Licensing Agency and Investment Komering Ogan Ilir has done but the results of these measurements are not done the analysis. The purpose of this study were: to identify and analyze community satisfaction index on the Licensing Board and Investment Komering Ogan Ilir Respondents in this study is the population that is all the people who perform maintenance on the licensing and Licensing Agency Investment Ogan Ilir Komering month period from January to December 2010 with a total of 256 respondents and an average of 21 persons per month The results of analysis of the satisfaction index indicates that the element of service "posedur Services" and "Courtesy & friendliness officer" is an element of the waiter with the highest value. These results indicate that the element of service has been good so it should be maintained or enhanced in order to provide good service to the community. Service elements that have the lowest average value of the service elements are: Assurance Services schedules service and speed. HPI values are highest in June, where the service element is the lowest and Leisure Services Safety Environment The average value of SMI during the year 2010 is 78.06 which indicates that the SME is in a good degree Key words: Community Satisfaction Index<br /><br />
<b>PENDAHULUAN </b><br />
Untuk dapat lebih meningkatakan pelayanan kepada masyarakat dan perbaikan organisasi secara terus-menerus berupa peningkatan mutu, produktivitas, atau efisiensi maka pihak Badan Perizinan dan Penanaman Modal Kabupaten Ogan Komering Ilir berusaha untuk memperbaiki sistem manajemen yang ada dengan menerapkan sistem manajemen mutu berbasis ISO 9001:2008. Dalam salah satu klausul 5.2. dan 8.2.1. dalam ISO 9001:2008 maka pihak Badan Perizinan dan Penanaman Modal Kabupaten Ogan Komering Ilir harus melaksanakan pengukuran kepuasan masyarakat yang dilayaninya, kondisi ini juga didukung oleh KepMen PAN No : KEP/25/M.PAN/2/2004 yang megharuskan organisasi-organisasi pemerintah melakukan pengukuran terhadap kepuasan masyarakat. Pihak Badan Perizinan dan Penanaman Modal Kabupaten Ogan Komering Ilir telah melakukan survei terhadap kepuasan masyarakat dengan mengacu pada KepMen PAN No : KEP/25/M.PAN/2/2004 tetapi hasil dari survei ini tidak dilakukan analisis, seharusnya sesuai dengan klausul pada ISO 9001:2008 tersebut organisasi harus melakukan analisis sebagai dasar dalam pembahasan rapat tinjauan manajemen yang berfungsi untuk peningkatan mutu, produktivitas, atau efisiensi. Berdasarkan . . . . <span lang="EN-US" style="font-family: "Arial Narrow","sans-serif"; mso-ansi-language: EN-US;">(<a href="mailto:kana_ati@yahoo.com"><span style="color: #0400ff; text-decoration: none; text-underline: none;">baca_selengkapnya</span></a>)</span>
<span lang="EN-US" style="font-family: "Arial Narrow","sans-serif"; mso-ansi-language: EN-US;"> </span>
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lengkap dikompilasi oleh/<b>hubungi </b>:</span></div>
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<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: IN;"><a href="http://www.pemimpinunggul.com/thesis/kanaidi.html"><span style="color: #0400ff;">Kanaidi, SE., M.Si</span></a> </span></b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: IN;">(Penulis, Peneliti, PeBisnis,
Trainer dan Dosen Marketing Management).</span></div>
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<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: IN;">e-mail ke : <a href="mailto:kana_ati@yahoo.com"><span style="color: #0400ff;">kana_ati@yahoo.com</span></a>
atau <a href="mailto:kanaidi@poltekpos.ac.id"><span style="color: #0400ff;">kanaidi@poltekpos.ac.id</span></a><br />
HP. 08122353284 </span></div>
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<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: IN;">------------------------------- </span></b></div>
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E:\K A N A I D I\Journal
Kanaidi, SE., M.Sihttp://www.blogger.com/profile/03647932834042123327noreply@blogger.com0tag:blogger.com,1999:blog-2322273990272658896.post-42141770107908230132013-07-02T19:09:00.001-07:002013-07-02T19:09:15.805-07:00PENGARUH KEPUASAN PELAYANAN TERHADAP LOYALITAS NASABAH DAN STRATEGI UNTUK MENCAPAI KEUNGGULAN BERSAING PADA BANK PERMATA CABANG YOGYAKARTA<div style="text-align: center;">
<b>YENNY RACHMAWATI SETIAWAN</b> - 2006</div>
<br />
<b>ABSTRAKSI</b><br />Selama beberapa dekade ini, sektor perbankan telah mengalami<br />perubahan yang sangat drastis dengan ditandai semakin ketatnya persaingan,<br />menurunnya permintaan jasa pada sektor industri perbankan. Pada situasi dengan<br />tingkat persaingan yang ketat tersebut nasabah seringkali tidak mempunyai<br />loyalitas kepada suatu bank karena banyaknya tawaran yang diberikan kepada<br />nasabah dan nasabah akan senantiasa memilih tawaran yang paling<br />menguntungkan baginya. Penelitian ini bertujuan untuk menganalisis pengaruh<br />kepuasan pelayanan terhadap loyalitas nasabah dan strategi untuk mencapai<br />keunggulan bersaing pada Bank Permata Cabang Yogyakarta. Masalah penelitian<br />diajukan untuk mengetahui bagaimana pengaruh kualitas pelayanan dari lima<br />dimensi (reliability, assurance, tangible, emphaty, responsiveness) terhadap<br />kepuasan dan loyalitas nasabah, pengaruh kepuasan dan loyalitas terhadap<br />keunggulan bersaing, serta pengaruh inovasi produk terhadap keunggulan<br />bersaing.<br />Konsep yang digunakan adalah tentang manajemen strategi, kualitas<br />pelayanan, loyalitas pelanggan, kepuasan pelanggan, strategi kepuasan<br />pelanggan, dan strategi untuk mencapai keunggulan bersaing.<br />Atas dasar ini diajukan model teoritis dengan 13 hipotesis untuk diuji<br />dengan metode SEM. Sampel penelitian ini adalah 100 orang responden yang<br />merupakan nasabah Bank Permata Cabang Yogyakarta.<br />Hasil analisis SEM memenuhi kriteria goodness of fit index, dimana nilai<br />chi-square = 204.456, probability = 0.156 (≥ 0.05), RMSEA = 0.08 (≤0.08), GFI<br />= 0.047 (≥0.90), AGFI = 0.994 (≥0.90), TLI = 0.991 (≥0.95), CFI = 0.993 (≥<br />0.95).<br />Hasil penelitian ini menunjukkan bahwa terdapat pengaruh antara kualitas<br />pelayanan dari lima dimensi (reliability, assurance, tangible, emphaty,<br />responsiveness) terhadap kepuasan dan loyalitas nasabah. Terdapat pengaruh<br />antara kepuasan nasabah dan loyalitas terhadap keunggulan bersaing, serta<br />terdapat pengaruh inovasi produk terhadap keunggulan bersaing pada Bank<br />Permata Cabang Yogyakarta.<br />Saran yang dapat dikemukakan dalam penelitian ini antara lain: Bank<br />Permata sebaiknya meningkatkan kualitas pelayanannya (misalnya dengan<br />meningkatkan kemampuan, keramahan dan kesopanan Teller dan Customer<br />Servicenya, meningkatkan kondisi fasilitas yang ada seperti kondisi ATM, area<br />parkir, dan kemudahan menghubungi Bank Permata) menurut hasil kuesioner<br />terbuka untuk mencapai loyalitas dan kepuasan nasabah. Dan juga untuk inovasi<br />produk harus ditingkatkan melalui diversifikasi produk seperti tabungan dan<br />kredit. Selain itu loyalitas dan kepuasan nasabah perlu ditingkan melalui sistem<br />dan transaksi yang ada.<br /><b>Kata Kunci:</b> reliability, assurance, emphaty, tangibles, responsiveness, kualitas<br />pelayanan, kepuasan nasabah, loyalitas nasabah, inovasi produk,<br />keunggulan bersaing.<br />
<br />
<b>Latar Belakang</b><br />Selama beberapa dekade ini, sektor perbankan telah mengalami<br />perubahan yang sangat drastis dengan ditandai semakin ketatnya persaingan,<br />menurunnya permintaan jasa pada sektor industri perbankan. Pada situasi dengan<br />tingkat persaingan yang ketat tersebut nasabah seringkali tidak mempunyai<br />loyalitas kepada suatu bank karena banyaknya tawaran yang diberikan kepada<br />nasabah dan nasabah akan senantiasa memilih tawaran yang paling<br />menguntungkan baginya. (Bloemer et al., 1998, p.276).<br />Salah satu perusahaan perbankan yang berada di propinsi Jawa Tengah,<br />terutama Daerah Istimewa Yogyakarta, adalah bank Permata. Sebagai perusahaan<br />perbankan swasta yang berskala nasional maka bank Permata telah membuka<br />beberapa kantor cabangnya di Yogyakarta, yaitu Bank Permata Jalan<br />Mangkubumi, Bank Permata Jalan Jendral Sudirman, Bank Permata Jalan Urip<br />Sumoharjo, Bank Permata Jalan Katamso, Bank Permata Jalan Kaliurang. Selama<br />tiga tahun terakhir nasabah Bank Permata cabang Yogyakarta mengalami<br />penurunan yang cukup signifikan. Pada Tabel 1.1 berikut ini dapat dilihat jumlah<br />nasabah Bank Permata kantor cabang Yogyakarta dari tahun 2003 – 2005.<br />
<br />
Salah satu strategi yang harus dilakukan oleh Bank Permata untuk<br />meningkatkan loyalitas adalah memberikan kualitas pelayanan yang lebih baik<br />lagi dengan cara....... <span lang="EN-US" style="font-family: "Arial Narrow","sans-serif"; mso-ansi-language: EN-US;">(<a href="mailto:kana_ati@yahoo.com"><span style="color: #0400ff; text-decoration: none; text-underline: none;">baca_selengkapnya</span></a>)</span>
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E:\K A N A I D I\Journal
Kanaidi, SE., M.Sihttp://www.blogger.com/profile/03647932834042123327noreply@blogger.com0tag:blogger.com,1999:blog-2322273990272658896.post-55768871019780023132013-07-02T08:23:00.001-07:002013-07-02T08:23:16.160-07:00STUDI KEPUASAN PELANGGAN UNTUK MENCAPAI LOYALITAS PELANGGAN (Studi Kasus Pada Konsumen Toko Bangunan Bangun Rejeki Semarang)<div style="text-align: center;">
<b>ANTARI SETIYAWATI</b> - 2 0 0 9</div>
<b>ABSTRAKSI</b><br />Penelitian ini bertujuan menganalisis faktor-faktor yang mempengaruhi<br />loyalitas pelanggan. Kepuasan pelanggan terhadap kualitas pelayanan dan kualitas<br />produk akan sangat mempengaruhi kelangsungan hidup suatu perusahaan dalam<br />jangka panjang.<br />Penelitian ini adalah penelitian observasional, data diambil menggunakan<br />prosedur purposive sampling dengan jumlah sampel 120 orang, dimana respondennya<br />adalah konsumen TB. Bangun Rejeki yang telah berbelanja lebih dari dua kali. Alat<br />analisa data yang digunakan adalah Structural Equation Modelling (SEM) pada<br />program AMOS.<br />Hasil analisis SEM memenuhi kriteria Goodness of Fit Index, yaitu sebagai<br />berikut : nilai Chi-square= 68.327; Significance probability = 0,079; RMSEA =<br />0,075; CMIN/DF = 1.921; TLI = 0,978; CFI = 0,960; GFI = 0,972 dan AGFI = 0,934.<br />Berdasarkan hasil analisis data terlihat bahwa dari tujuh hipotesis, semua hipotesis<br />dapat diterima, maka dapat disimpulkan bahwa model penelitian ini dapat diterima.<br />Kata Kunci : Kualitas Produk, Reliability, Responsiveness, Assurance, Emphaty,<br />Tangibles, Kepuasan Pelanggan, dan Loyalitas Pelanggan<br />
<br />
<b>Latar Belakang Masalah</b><br />Bisnis ritel atau eceran di Indonesia mengalami perkembangan yang<br />cukup pesat dengan banyak didirikannya toko-toko. Keberadaan pasar<br />tradisional mulai tersaingi atau bahkan tergeser oleh adanya bisnis eceran<br />modern. Menurut Ma’ruf (2005), perkembangan demografi, pertumbuhan<br />ekonomi, perkembangan sosial budaya, kemajuan teknologi, globalisasi,<br />infrastruktur, hukum dan peraturan mempengaruhi pertumbuhan pasar ritel<br />nasional saat ini. Sekarang tidaklah sulit untuk menemukan tempat-tempat<br />perbelanjaan yang menjual barang-barang bangunan secara eceran baik di kota<br />besar maupun di daerah, baik yang berskala besar maupun berskala kecil.<br />Saat ini konsumen dihadapkan pada semakin banyaknya pilihan toko<br />bangunan untuk berbelanja. Hal ini berdampak pada semakin kompetitifnya<br />persaingan antar toko ritel bangunan. Sehingga akibatnya, bisnis ritel toko<br />bangunan yang dikelola secara tradisional berubah menjadi bisnis yang semakin<br />inovatif, dinamis, dan kompetitif. Toko ritel bangunan dituntut untuk memiliki<br />kemampuan dan kesanggupan untuk menarik . . . . . . ...<span style="font-family: "Trebuchet MS","sans-serif"; mso-ansi-language: PT-BR;"> </span><span lang="EN-US" style="font-family: "Arial Narrow","sans-serif"; mso-ansi-language: EN-US;">(<a href="mailto:kana_ati@yahoo.com"><span style="color: #0400ff; text-decoration: none; text-underline: none;">baca_selengkapnya</span></a>)</span>
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E:\K A N A I D I\Jurnal Kepuasan<br />
<br />Kanaidi, SE., M.Sihttp://www.blogger.com/profile/03647932834042123327noreply@blogger.com0tag:blogger.com,1999:blog-2322273990272658896.post-36806225805004830242013-07-02T07:55:00.004-07:002013-07-02T07:55:36.642-07:00Parental Perceptions of Children's Financial Socialization<div style="text-align: center;">
<b>Sharon M. Danes</b></div>
<div style="text-align: center;">
Published in : <b>Financial Counseling and Planning</b>, Volume 5, 1994</div>
<br />
Twenty-seven financial items were included in a questionnaire and 182<br />parents responded to the age they felt is most appropriate to share that<br />family financial information or be involved in the financial activity. The<br />most consensus was among parents as to what the very young are<br />ready to learn and that children approximately 18 are ready for credit<br />experiences. The items related to knowing about family income,<br />savings, and indebtedness had the highest percentage of parents<br />believing children should never know about that information. Most of<br />the parents believed that children ages 12 to 14 and 15 to 17 were<br />ready to be involved in family finances. However, most parents<br />thought children were not ready to establish their own financial<br />credibility or a credit history and build assets until 18 years of age or<br />older.<br />KEY WORDS: children and money, financial socialization, parents and<br />children's money<br />Parents may expect their older children to be financially independent<br />but Danes and Hira (1987) found that they have little financial<br />knowledge to draw upon. In that study, college students had low levels<br />of knowledge in insurance, credit cards, and overall financial<br />management areas. They only knew general facts about money<br />management topics, but lacked knowledge in specifics. One wonders,<br />then, how much money management knowledge and attitudes about<br />money are transferred from parents to children within families.<br />Literature about the financial socialization of children or the transfer of<br />financial attitudes, values, standards, or behaviors within the context of . . . . . ...<span style="font-family: "Trebuchet MS","sans-serif"; mso-ansi-language: PT-BR;"> </span><span lang="EN-US" style="font-family: "Arial Narrow","sans-serif"; mso-ansi-language: EN-US;">(<a href="mailto:kana_ati@yahoo.com"><span style="color: #0400ff; text-decoration: none; text-underline: none;">baca_selengkapnya</span></a>)</span>
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E:\K A N A I D I\Journal ServQualKanaidi, SE., M.Sihttp://www.blogger.com/profile/03647932834042123327noreply@blogger.com1tag:blogger.com,1999:blog-2322273990272658896.post-22709774082011598362013-07-02T06:12:00.004-07:002013-07-02T06:12:58.604-07:00Defining Consumer Satisfaction<div style="text-align: center;">
<b>Joan L. Giese & Joseph A. Cote</b></div>
<div style="text-align: center;">
Published in : <b>Academy of Marketing Science Review</b>, Volume 2000 No. 1</div>
<br />
<b>EXECUTIVE SUMMARY</b><br />A review of the existing literature indicates a wide variance in the definitions of satisfaction. The lack of a consensus definition limits the contribution of consumer satisfaction research. Without a uniform definition of satisfaction, researchers are unable to select an appropriate definition for a given context; develop valid measures of satisfaction; and/or compare and interpret empirical results. Consumer satisfaction researchers have contended that these problems are pervasive and important (Gardial, Clemons, Woodruff, Schumann, and Burns 1994; Peterson and Wilson 1992; Yi 1990). This research will:<br />1. Suggest a definitional framework of consumer satisfaction based on commonalities in the literature and the views of consumers.<br />2. Discuss how this framework can be used to develop a definition of satisfaction to accommodate different contextual settings.<br />3. Ensure that our definitions of satisfaction are consistent with consumers' views. This is critical since, ultimately, we must understand consumers’ meanings of satisfaction and consumers must understand what we mean when we use the term, satisfaction.<br />The Literature and Consumer Views of Satisfaction - While the literature contains significant differences in the definition of satisfaction, all the definitions share some common elements. When examined as a whole, three general components can be identified: 1) consumer satisfaction is a response (emotional or cognitive); 2) the response pertains to a particular focus (expectations, product, consumption experience, etc.); and 3) the response occurs at a particular time (after consumption, after choice, based on accumulated experience, etc). Consumer responses followed a general pattern similar to the literature. Satisfaction was comprised of three basic components, a response pertaining to a particular focus determined at a particular time.<br />Response: Type and Intensity - Consumer satisfaction has been typically conceptualized as either an emotional or cognitive response. More recent satisfaction definitions concede an emotional response. The emotional basis for satisfaction is confirmed by the consumer responses . . . .. . ...<span style="font-family: "Trebuchet MS","sans-serif"; mso-ansi-language: PT-BR;"> </span><span lang="EN-US" style="font-family: "Arial Narrow","sans-serif"; mso-ansi-language: EN-US;">(<a href="mailto:kana_ati@yahoo.com"><span style="color: #0400ff; text-decoration: none; text-underline: none;">baca_selengkapnya</span></a>)</span>
<span lang="EN-US" style="font-family: "Arial Narrow","sans-serif"; mso-ansi-language: EN-US;"> </span>
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<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: IN;">Artikel
lengkap dikompilasi oleh/<b>hubungi </b>:</span></div>
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<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: IN;"><a href="http://www.pemimpinunggul.com/thesis/kanaidi.html"><span style="color: #0400ff;">Kanaidi, SE., M.Si</span></a> </span></b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: IN;">(Penulis, Peneliti, PeBisnis,
Trainer dan Dosen Marketing Management).</span></div>
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<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: IN;">e-mail ke : <a href="mailto:kana_ati@yahoo.com"><span style="color: #0400ff;">kana_ati@yahoo.com</span></a>
atau <a href="mailto:kanaidi@poltekpos.ac.id"><span style="color: #0400ff;">kanaidi@poltekpos.ac.id</span></a><br />
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E:\K A N A I D I\Journal SatisfactionKanaidi, SE., M.Sihttp://www.blogger.com/profile/03647932834042123327noreply@blogger.com0tag:blogger.com,1999:blog-2322273990272658896.post-46724860567073795452013-07-02T06:05:00.000-07:002013-07-02T06:05:01.297-07:00Application of the European Customer Satisfaction Index to Postal Services. Structural Equation Models versus Partial Least Squares<div style="text-align: center;">
<b>Christina O’Loughlin & Germà Coenders</b> </div>
<div style="text-align: center;">
Published in : <b>Journal of Departament d’Economia</b>, Universitat de Girona, </div>
<div style="text-align: center;">
JEL classification: C13, C39, C51, H42, L89, M11. September 2002</div>
<br />
<b>Abstract</b><br />Customer satisfaction and retention are key issues for organizations in today’s competitive<br />market place. As such, much research and revenue has been invested in developing accurate<br />ways of assessing consumer satisfaction at both the macro (national) and micro<br />(organizational) level, facilitating comparisons in performance both within and between<br />industries. Since the instigation of the national customer satisfaction indices (CSI), partial<br />least squares (PLS) has been used to estimate the CSI models in preference to structural<br />equation models (SEM) because they do not rely on strict assumptions about the data.<br />However, this choice was based upon some misconceptions about the use of SEM’s and<br />does not take into consideration more recent advances in SEM, including estimation<br />methods that are robust to non-normality and missing data.<br />In this paper, both SEM and PLS approaches were compared by evaluating perceptions<br />of the Isle of Man Post Office Products and Customer service using a CSI format. The new<br />robust SEM procedures were found to be advantageous over PLS. Product quality was<br />found to be the only driver of customer satisfaction, while image and satisfaction were the<br />only predictors of loyalty, thus arguing for the specificity of postal services.<br />Keywords: European Customer Satisfaction Index (ECSI), Structural Equation Models,<br />Robust Statistics, Missing Data, Maximum Likelihood.<br /><br />
Introduction<br />1.1. Origin and Uses of the Customer Satisfaction Index<br />Customer satisfaction has become a vital concern for companies and organizations in<br />their efforts to improve product and service quality, and maintain customer loyalty<br />within a highly competitive market place. In the last decade, a number of national<br />indicators reflecting consumer satisfaction across a wide range of organizations have<br />been developed (e.g., Sweden, Fornell, 1992; USA, Fornell et al., 1996; Norway,<br />Andreassen & Lindestad, 1998a, 1998b; Denmark, Martensen, Grønholdt & Kristensen,<br />2000; European Union, ECSI Technical Committee, 1998). At the national level, the<br />customer satisfaction index (CSI) is a nationwide gauge of how adequately companies,<br />and industries in general satisfy their customers. In addition, CSI’s can be used at the<br />lower industry or even company level facilitating comparison of companies within an<br />industry. These indicators complement traditional measures of economic performance<br />(e.g., return on investment, profits and market shares) providing useful diagnostics<br />about organizations, and their customers evaluations of the quality of products and<br />services.<br />1.2. Factors within the ECSI/ACSI Model<br />The basic structure of the CSI model has been developed over a number of years and is<br />based upon well established theories and approaches to consumer behaviour, customer<br />satisfaction and product and service quality (see Fornell, 1992; Fornell et al., 1996). The<br />structure of the CSI is continually undergoing review and subject to modifications.<br />Although the core of the model is in most respects standard, there are some variations<br />between the SCSB (Swedish), the ACSI (American), the ECSI (European), the NCSB<br />(Norwegian) and other indices. For example, the image factor is not employed in the<br />ACSI model although plans are underway to include this factor into this model (Johnson<br />et al., 2001).<br />The CSI model consists of a number of latent factors, each of which is<br />operationalised by multiple indicators. Customer satisfaction (SATI) can be defined as<br />an overall evaluation of . . . . . . . .. . ...<span style="font-family: "Trebuchet MS","sans-serif"; mso-ansi-language: PT-BR;"> </span><span lang="EN-US" style="font-family: "Arial Narrow","sans-serif"; mso-ansi-language: EN-US;">(<a href="mailto:kana_ati@yahoo.com"><span style="color: #0400ff; text-decoration: none; text-underline: none;">baca_selengkapnya</span></a>)</span>
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E:\K A N A I D I\Journal Satisfaction<br />
Kanaidi, SE., M.Sihttp://www.blogger.com/profile/03647932834042123327noreply@blogger.com0tag:blogger.com,1999:blog-2322273990272658896.post-2789024614769178762013-07-02T05:12:00.000-07:002013-07-02T05:12:07.696-07:00ANALISIS KEPUASAN PELANGGAN DENGAN PENDEKATAN FUZZY SERVICE QUALITY DALAM UPAYA PENINGKATAN KUALITAS PELAYANAN<div style="text-align: center;">
oleh : <b>Much. Djunaidi, Eko Setiawan & Tri Haryanto</b></div>
<div style="text-align: center;">
Publikasi pada : <b>Jurnal Ilmiah Teknik Industri,</b> Vol. 4, No. 3, April 2006, hal. 139 – 146</div>
<br />
<b>ABSTRAK</b><br />Semakin ketatnya persaingan serta pelanggan yang semakin selektif dan<br />berpengetahuan mengharuskan Puskesmas Kerjo Karanganyar untuk selalu meningkatkan<br />kualitas pelayanannya. Hal tersebut mensyaratkan adanya pengetahuan tentang kondisi<br />pelayanan selama ini, yaitu telah sesuai dengan harapan pelanggan atau belum. Penelitian<br />dilakukan dengan menyebarkan kuesioner persepsi dan harapan pelanggan terhadap<br />pelayanan yang saat ini diberikan oleh pihak Puskesmas Kerjo. Dari hasil penelitian yang<br />telah dilakukan, didapatkan nilai gap antara persepsi dan harapan yang cukup signifikan.<br />Dari hasil perhitungan didapatkan nilai gap kriteria pelayanan tertinggi adalah pelayanan<br />pemeriksaan, pengobatan, dan perawatan yang tepat sebesar -3,2. Nilai gap dimensi kualitas<br />jasa pelayanan tertinggi adalah dimensi reliability sebesar -3,1. Sedangkan nilai gap antara<br />persepsi dan harapan pelanggan sebagai indeks pelanggan adalah sebesar -3,361. Hal ini<br />menunjukkan bahwa kepuasan pengguna jasa pelayanan di Puskesmas Kerjo terhadap<br />pelayanan yang saat ini diberikan masih belum tercapai.<br />Kata kunci : fuzzy servqual, persepsi, harapan, kepuasan pelanggan<br /><br />
<b>Pendahuluan</b><br />Semakin ketatnya persaingan serta pelanggan yang semakin selektif dan<br />berpengetahuan mengharuskan Puskesmas Kerjo Karanganyar selaku salah satu<br />penyedia jasa pelayanan kesehatan untuk selalu meningkatkan kualitas pelayanannya.<br />Untuk dapat meningkatkan kualitas pelayanan, terlebih dahulu harus diketahui apakah<br />pelayanan yang telah diberikan kepada pelanggan selama ini telah sesuai dengan<br />harapan pelanggan atau belum.<br />
<br />
Kualitas suatu produk baik berupa barang maupun jasa perlu ditentukan melalui<br />dimensi-dimensinya. Beberapa pakar pemasaran seperti Parasuraman, Zeithaml dan<br />Berry melakukan beberapa penelitian khusus terhadap beberapa jenis jasa dan<br />mengidentifikasi faktor yang mempengaruhi kualitas jasa yang biasa disebut sebagai<br />dimensi kualitas. Dalam perkembangannya, dimensi kualitas yang semula berjumlah<br />sepuluh dirangkum menjadi lima dimensi pokok, sebagai berikut: . . . . . . . . ...<span style="font-family: "Trebuchet MS","sans-serif"; mso-ansi-language: PT-BR;"> </span><span lang="EN-US" style="font-family: "Arial Narrow","sans-serif"; mso-ansi-language: EN-US;">(<a href="mailto:kana_ati@yahoo.com"><span style="color: #0400ff; text-decoration: none; text-underline: none;">baca_selengkapnya</span></a>)</span>
<span lang="EN-US" style="font-family: "Arial Narrow","sans-serif"; mso-ansi-language: EN-US;"> </span>
<br />
<br />
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<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: IN;"><a href="http://www.pemimpinunggul.com/thesis/kanaidi.html"><span style="color: #0400ff;">Kanaidi, SE., M.Si</span></a> </span></b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: IN;">(Penulis, Peneliti, PeBisnis,
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atau <a href="mailto:kanaidi@poltekpos.ac.id"><span style="color: #0400ff;">kanaidi@poltekpos.ac.id</span></a><br />
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E:\K A N A I D I\JOURNAL\SQual, C.Satisfaction & Loyalty|\ANALISIS KEPUASAN PELANGGAN_Fuzzy Service QualityKanaidi, SE., M.Sihttp://www.blogger.com/profile/03647932834042123327noreply@blogger.com0tag:blogger.com,1999:blog-2322273990272658896.post-69316241429510556942012-12-10T02:45:00.003-08:002012-12-10T03:13:59.101-08:00Kepuasan Konsumen Di Industri Restoran : Ditinjau Dari Segi Kualitas Makanan, Responsivitas, Desain Fisik, Dan Harga (Studi Kasus : Restoran “X” Cabang Mall Ciputra)<div style="text-align: center;">
oleh : <b>M. Yudha Ghozali & Tommy Setiawan Ruslim</b></div>
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<span lang="id" style="font-family: "Trebuchet MS","sans-serif"; mso-ansi-language: #0021; mso-bidi-font-family: Calibri;">(Publikasi pada : <b>Proceeding Seminar Nasional
Akuntansi - Bisnis (SNAB)</b> 2012, 27 Maret 2012, ISSN : 2252-3936)</span></div>
<br />
<b>Abstract </b> <br />
Customer satisfaction is an important part in the restaurant industry, with many factors that influence it, by conducting a similar study done by Andaleeb and Conway (2006). The authors are interested in creating a research against one of the restaurant, by taking restaurant “X” at Mall Ciputra as research material, with food quality as the independent variable (X1), responsiveness as the independent variable (X2), physical design as the independent variable (X3), and price as the independent variable (X4), to satisfaction as the dependent variable (Y). This research is done by spreading the questionnaire to 50 respondents. Through the data processing with PASW 18.00 is known that only service food quality (X1) and physical design (X3) have a significant effect on customer satisfaction (Y). Note that for 0.953 for satisfaction variation can be explained by the variable food quality, responsiveness, physical design and price.<br />
Key words : food quality, responsiveness, physical design, price, satisfaction.<br />
<br />
<br />
<b>PENDAHULUAN </b><br />
Industri restoran di Indonesia sangat besar, dapat kita lihat banyaknya restoran dan penjual makanan yang ada di mana-mana. Mulai dari restoran yang mewah, sederhana, sampai pedagang kaki lima sekali pun. Bisnis makanan bisa dibilang cukup menjanjikan, tetapi persaingan yang begitu banyak, dapat membuat restoran yang kalah dalam bersaing menjadi gulung tikar. Kepuasan konsumen menjadi faktor yang sangat penting di dalam usaha restoran, tetapi sampai sejauh mana konsumen itu puas? Banyak faktor yang dapat kita teliti, berbagai penelitian dan teori mengatakan, seperti menurut Reichheld (1996), yang dikutip dari penelitian yang dilakukan oleh Dapkevicius dan Melnikas (2009), dikatakan bahwa “customer who are satisfied with a purchased product will by the same product again”, hal ini berarti kepuasan konsumen dapat juga ditentukan oleh variabel harga, karena jika konsumen merasa puas terhadap harga tersebut, maka akan melakukan pembelian produk<span lang="id" style="color: black; font-family: "Trebuchet MS","sans-serif"; mso-ansi-language: #0021; mso-bidi-font-family: "Times New Roman";">.. </span>...<span style="font-family: "Trebuchet MS","sans-serif"; mso-ansi-language: PT-BR;"> </span><span lang="EN-US" style="font-family: "Arial Narrow","sans-serif"; mso-ansi-language: EN-US;">(<a href="mailto:kana_ati@yahoo.com"><span style="color: #0400ff; text-decoration: none; text-underline: none;">baca_selengkapnya</span></a>)</span><span style="font-family: "Arial Narrow","sans-serif";"></span>
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<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: IN;">Artikel
lengkap dikompilasi oleh/<b>hubungi </b>:</span></div>
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<b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: IN;"><a href="http://www.pemimpinunggul.com/thesis/kanaidi.html"><span style="color: #0400ff;">Kanaidi, SE., M.Si</span></a> </span></b><span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: IN;">(Penulis, Peneliti, PeBisnis,
Trainer dan Dosen Marketing Management).</span></div>
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atau <a href="mailto:kanaidi@poltekpos.ac.id"><span style="color: #0400ff;">kanaidi@poltekpos.ac.id</span></a><br />
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<span style="font-family: "Times New Roman","serif"; font-size: 12.0pt; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: IN;">E:\K A N A I D I\Data\My Docu\aKEN\PENELITIAN\Call Paper\SNAB 2012_UTAMA\10. Manajemen Pemasaran_ISSN 2252-3936</span></div>
Kanaidi, SE., M.Sihttp://www.blogger.com/profile/03647932834042123327noreply@blogger.com1tag:blogger.com,1999:blog-2322273990272658896.post-60867508944228875982012-11-27T03:01:00.001-08:002012-11-27T05:48:40.886-08:00PENGARUH KEPUASAN KONSUMEN DAN INSENTIF TERHADAP PERILAKU WOM (WORD-OF-MOUTH) KONSUMEN JASA ANGKUTAN PENUMPANG BIS ANTAR KOTA ANTAR PROPINSI KELAS EKSEKUTIF DI BANDUNG <div style="text-align: center;">
oleh : <b>E r i d a</b></div>
<div style="text-align: center;">
Publikasi pada : <b>Jurnal Manajemen Pemasaran Modern</b> Vol. 1 No.1 Januari-Juni 2009 ISSN 2085-0972</div>
<br />
<i><b>Abstract</b></i><i> </i><br />
<i>This research purposes to identify consumer
satisfaction, their response toward incentives program, and effect of
consumer satisfaction and incentives on word-of-mouth behavior at
intercity bus service executive class in Bandung. The research was
carried out on 152 intercity bus service executive class consumers at
five Bus Firms serving Bandung-Palembang as research samples by using
Judgment Sampling Technique.</i><br />
<i>The data gathered using questionnaire
also used interview and observation. Data collected is valued by using
seven point scales and were analyzed with method of ‘Factor Variance
Analysis.’ The result of research indicated that, on the average,
servicing provided by five intercity bus service executive class </i><br />
<i>firms, especially served Bandung-Palembang were satisfy the consumers. Same as, incentives program obtained positive responses from the consumers. There were significant main effect for satisfaction on </i><br />
<i>likelihood
to generate WOM (L-WOM, Fh = 10,808), the favorability of WOM generated
(F-WOM, Fh = 316,832), and the likelihood to make purchase
recommendation (Recommend, Fh = 214,205). While, there were significant
main effect of incentive on L-WOM (Fh = 76,049), F-WOM (Fh = 126,509),
and Recommend (Fh = 101,329). Incentive main effect on WOM tested based
on consumer’s response toward incentives program, strengthen conclusion
that incentive alone has effect on word-of-mouth behavior. A further
finding is the significant interaction effect between satisfaction and
incentive on L-WOM (Fh = 6,887), F-WOM (Fh = 9,975), and the likelihood
to make purchase recommendation (Fh = 11,381).</i><br />
<i>Incentives were shown
to be an effective catalyst to decrease negative WOM behavior of
dissatisfied consumers, and to increase positive WOM behavior of
satisfied consumers.</i><br />
<i><b>Key words</b>: consumer satisfaction, WOM behavior of consumers</i><br />
<br />
<b>PENDAHULUAN</b><br />
Angkutan penumpang bis, termasuk salah satu bentuk bisnis jasa transportasi yang masih cukup<i> </i>prospektif, meskipun bisnis disektor ini cukup terpukul ketika krisis
ekonomi terjadi sejak pertengahan Juli tahun 1997. Di Jawa Barat, sampai
tahun 2002 tercatat sebanyak 111 perusahaan angkutan bis yang melayani
trayek baik antar kota dalam propinsi maupun antar kota antar propinsi,
dengan jumlah armada 3271 bis, (Dinas Perhubungan Jawa Barat,2003). Dari
jumlah perusahaan tersebut, 38 perusahaan daintaranya terdapat di
Bandung, dan diantara ke 38 perusahaan tersebut, terdapat 7 perusahaan
yang melayani trayek Bandung-Palembang.<br />
Banyaknya perusahaan yang bergerak dalam bisnis jasa angkutan penumpang bis, kelas eksekutif<i> </i>khususnya, tentunya menimbulkan konsekuensi pada tajamnya persaingan
dalam mendapatkan pelanggan dan mempertahankan pelanggan yang ada. Hal
ini lebih diperberat oleh adanya perang tariff pada jasa transportasi
udara, yang menyebabkan konsumen banyak yang beralih menggunakan
angkutan udara.<br />
Gejolak lingkungan bisnis tersebut dan adanya pergeseran tuntutan
pelanggan, menuntut manajemen perusahaan untuk mampu beradaptasi
terhadap perubahan tersebut. Seperti konsumen dengan tingkat kemakmuran
yang lebih baik, kini membutuhkan alat transport yang tidak hanya
sekedar memenuhi<i> </i>kebutuhannya untuk sampai ketempat tujuan, tetapi lebih jauh dari itu
mereka membutuhkan kenyamanan selama perjalanan. Artinya mereka
membutuhkan suasana kendaraan yang benar-benar kondusif, service . . . .
<span style="font-family: "Arial Narrow","sans-serif"; font-size: 12.0pt; mso-ansi-language: EN-US; mso-bidi-font-family: "Times New Roman"; mso-bidi-language: AR-SA; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-US;"><span lang="IN" style="font-family: "Times New Roman","serif"; font-size: 12pt;">.</span><span lang="PT-BR" style="font-family: "Trebuchet MS","sans-serif"; font-size: 12pt;">. </span>(<a href="mailto:kana_ati@yahoo.com" style="color: #0400ff; text-decoration: none;">baca_selengkapnya</a> )
</span><br />
<br />
<br />
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<br />
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Artikel lengkap dikompilasi oleh/<b>hubungi </b>:</div>
</div>
<div class="MsoNormal" style="line-height: normal; text-align: justify;">
<b><a href="http://www.pemimpinunggul.com/thesis/kanaidi.html" style="color: #0400ff; text-decoration: none;">Kanaidi, SE., M.Si</a> </b>(Penulis, Peneliti, PeBisnis, Trainer dan Dosen Marketing Management).</div>
<div class="MsoNormal">
e-mail ke : <a href="mailto:kana_ati@yahoo.com" style="color: #0400ff; text-decoration: none;">kana_ati@yahoo.com</a> atau <a href="mailto:kanaidi@poltekpos.ac.id" style="color: #0400ff; text-decoration: none;">kanaidi@poltekpos.ac.id</a><br />
HP. 08122353284 </div>
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E:\K A N A I D I\Data\My Docu\aKEN\JOURNAL\SQual, C.Satisfaction & LoyaltyKanaidi, SE., M.Sihttp://www.blogger.com/profile/03647932834042123327noreply@blogger.com0tag:blogger.com,1999:blog-2322273990272658896.post-46042663711929680862012-11-22T16:55:00.004-08:002012-12-10T03:14:46.312-08:00Konsep QFD dalam Pengukuran Kinerja Kualitas Pelayanan jasa EMS di wilayah PT. POS BANDUNG RAYA <div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif";">Oleh
: </span><b><a href="http://www.pemimpinunggul.com/thesis/kanaidi.html"><span style="color: #0400ff;">Kanaidi, SE., M.Si</span></a></b></div>
<div style="text-align: center;">
<span style="font-family: "Arial","sans-serif";">(Publikasi
pada : <b><i>COMPETITIVE</i></b>, Vol. 4. No.1, Maret 2008. ISSN :
0216-2539)</span></div>
</div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br />
<span style="font-family: "Arial","sans-serif"; font-size: 12.0pt;">Diringkas
dari Hasil Penelitian:</span></div>
<div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt;">“PENGARUH KINERJA
KUALITAS PELAYANAN (Service Quality) TERHADAP LOYALITAS PELANGGAN (Customer
Loyalty) Jasa EXPRESS MAIL SERVICE (EMS) di Wilayah PT. POS BANDUNG RAYA“</span></b><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt;"></span></div>
<div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt;">(Dengan Pendekatan <i>QUALITY
FUNCTION DEPLOYMENT </i>/ QFD) </span></b><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt;"></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
</div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br />
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; line-height: 150%;">Metode
yang Digunakan</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; line-height: 150%;"><span style="mso-tab-count: 1;"> </span>Dalam
pelaksanaan penelitian ini akan digunakan bentuk survei dengan model pengujian
d<i style="mso-bidi-font-style: normal;">eskriptif</i>, yang dilaksanakan melalui
pengumpulan data di lapangan terhadap para pengguna jasa Express Mail Service
(EMS) di wilayah pos Bandung raya dengan jumlah sampel tertentu. Pengujian <i style="mso-bidi-font-style: normal;">deskriptif</i> ini digunakan untuk menjawab
tujuan<span style="mso-spacerun: yes;"> </span>penelitian pertama, kedua<span style="mso-spacerun: yes;"> </span>dan keempat pada Bab I terdahulu. Untuk
menentukan urutan prioritas perbaikan yang akan dilakukan, dalam penelitian ini
dilakukan pengujian <i style="mso-bidi-font-style: normal;">deskriptif</i>
menggunakan <i><span style="mso-bidi-font-weight: bold;">Quality Function
Deployment (QFD) </span></i><span style="mso-bidi-font-weight: bold;">atau
penyebaran fungsi mutu dengan matriks </span><i>House of Quality </i>(<i>HoQ</i>).
Khusus untuk menjawab tujuan<span style="mso-spacerun: yes;"> </span>penelitian
ketiga pada Bab I terdahulu dan hipotesis penelitian dilakukan pengujian <i>verifikatif</i>,
kemudian dilanjutkan pengujian dan dielaborasi secara deskriptif. Adapun bentuk
penelitian verifikatif digunakan untuk menguji hipotesis yang menggunakan
perhitungan statistik (Moh. Nazir, 1999: 63). …… (<a href="mailto:kana_ati@yahoo.com"><span style="color: #0400ff;">baca_selengkapnya</span></a>),
</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in;">
</div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br />
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; line-height: 150%;">Operasionalisasi
Variabel</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; line-height: 150%;"><span style="mso-tab-count: 1;"> </span></span></b><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; line-height: 150%;">Variabel yang akan
dianalisis dalam penelitian ini terdiri atas variabel X yaitu kualitas
pelayanan yang terbagi lima dimensi: <i style="mso-bidi-font-style: normal;">Reliability
(X1), Responsiveness (X2), Assurance (X3), Empathy (X4),</i> serta <i style="mso-bidi-font-style: normal;">Tangibles (X5),</i>dan variabel Y yaitu <i style="mso-bidi-font-style: normal;">loyalitas pengguna </i><span style="mso-bidi-font-style: italic;">jasa Express Mail Service (EMS) di Wilayah
Bandung raya</span>.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; line-height: 150%;"><span style="mso-tab-count: 1;"> </span>Rancangan
operasionalisasi variabel ini meliputi: variabel, dimensi, konsep
variabel/dimensi, indikator pengukuran, dan satuan ukuran serta skala
pengukuran. Secara lebih rinci, operasionalisasi variabel tersebut dapat
terlihat pada tabel di bawah ini: …… (<a href="mailto:kana_ati@yahoo.com"><span style="color: #0400ff;">baca_selengkapnya</span></a>), </span></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
</div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;">
<br />
<span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Artikel lengkap dikompilasi oleh/<b>hubungi</b>
:</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Arial","sans-serif"; font-size: 12.0pt;"><a href="http://www.pemimpinunggul.com/thesis/kanaidi.html"><b><span style="color: red; text-decoration: none; text-underline: none;">Kanaidi, SE., M.Si</span></b></a><b><span style="color: red;"> </span> </b></span><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">(</span><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt;"><a href="http://id.scribd.com/doc/91817707/Buku-Dasar-Dasar-Periklanan-Kanaidi-ISBN-978-602-18862-2-9-2011"><span style="mso-fareast-font-family: "Times New Roman"; text-decoration: none; text-underline: none;">Penulis Buku</span></a></span><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">, </span><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt;"><a href="http://ken-servqual1.blogspot.com/"><span style="mso-fareast-font-family: "Times New Roman"; text-decoration: none; text-underline: none;">Service Quality</span></a></span><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"> and </span><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt;"><a href="http://www.slideshare.net/kanaidi/achievement-motivation-in-imaginative-thought"><span style="mso-fareast-font-family: "Times New Roman"; text-decoration: none; text-underline: none;">Motivation Trainer</span></a></span><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">, </span><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt;"><a href="http://evaluasi.dikti.go.id/epsbed/datadosen/0410036301"><span style="color: blue; mso-fareast-font-family: "Times New Roman"; text-decoration: none; text-underline: none;">Dosen Marketing Management</span></a></span><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">,<span style="mso-spacerun: yes;"> </span></span><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt;"><a href="http://ken-entrepreneurship.blogspot.com/"><span style="mso-fareast-font-family: "Times New Roman"; text-decoration: none; text-underline: none;">Praktisi Bisnis</span></a></span><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">)</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">e-mail :<a href="mailto:kana_ati@yahoo.com"><span style="color: blue;">kana_ati@yahoo.com</span></a>
atau </span><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt;"><a href="mailto:kanaidi@poltekpos.ac.id"><span style="color: blue; mso-fareast-font-family: "Times New Roman";">kanaidi@poltekpos.ac.id</span></a></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman";">HP.
08122353284</span></div>
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BUTUH ini</b>?</span></span><span style="font-family: "Arial","sans-serif";"><br />
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<li><span style="font-family: "Arial","sans-serif"; font-size: x-small;">Jurnal “Customer
Relationship Management (CRM)” … click di <a href="http://ken-crm.blogspot.com/">http://ken-crm.blogspot.com/</a></span></li>
<li><span style="font-family: "Arial","sans-serif"; font-size: x-small;">Jurnal “DELPHI METHOD” …
click di <a href="http://ken-delphi.blogspot.com/">http://ken-delphi.blogspot.com/</a></span></li>
<li><span style="font-family: "Arial","sans-serif"; font-size: x-small;">Jurnal “Kewirausahaan
(Entrepreneurship)” … click di <a href="http://ken-entrepreneurship.blogspot.com/">http://ken-entrepreneurship.blogspot.com/</a></span></li>
<li><span style="font-family: "Arial","sans-serif"; font-size: x-small;">Business Plan dan
Marketing Plan… click di <a href="http://ken-businessplan.blogspot.com/">http://ken-businessplan.blogspot.com/</a></span></li>
<li><span style="font-family: "Arial","sans-serif"; font-size: x-small;">Artikel “Competitive
Strategy” … click di <a href="http://ken-persaingan.blogspot.com/">http://ken-persaingan.blogspot.com/</a></span></li>
<li><span style="font-family: "Arial","sans-serif"; font-size: x-small;">Jurnal “Customer
Behavior (Perilaku Konsumen)”… click di <a href="http://ken-behavior.blogspot.com/">http://ken-behavior.blogspot.com/</a></span></li>
<li><span style="font-family: "Arial","sans-serif"; font-size: x-small;">Jurnal “LKMS (Lembaga
Keuangan Mikro Syariah)”… click di <a href="http://lkmsnetkas.blogspot.com/">http://lkmsnetkas.blogspot.com/</a></span></li>
<li><span style="font-family: "Arial","sans-serif"; font-size: x-small;">Artikel “Dunia
PERIKLANAN” … click di <a href="http://ken-iklan.blogspot.com/">http://ken-iklan.blogspot.com/</a></span></li>
<li><span style="font-family: "Arial","sans-serif"; font-size: x-small;">Artikel “QFD (Quality
Function Deployment)” … click di <a href="http://ken-qfd.blogspot.com/">http://ken-qfd.blogspot.com/</a></span></li>
<li><span style="font-family: "Arial","sans-serif"; font-size: x-small;">Artikel “STP (Segmenting,
Targeting, & Positioning)” … click
di <a href="http://ken-stp.blogspot.com/">http://ken-stp.blogspot.com/</a></span></li>
<li><h1 style="line-height: normal; margin-top: 0in;">
<span style="color: black; font-family: "Arial","sans-serif"; font-size: x-small; font-weight: normal;">Jurnal “CSR”
… click di </span><span style="font-family: "Arial","sans-serif"; font-size: x-small;"><a href="http://ken-csr1.blogspot.com/"><span style="font-weight: normal;">http://ken-csr1.blogspot.com/</span></a></span></h1>
</li>
<li><span style="color: black; font-family: "Arial","sans-serif"; font-size: x-small;">Jurnal “MEREK (Brand)” … click di
</span><span style="font-family: "Arial","sans-serif"; font-size: x-small;"><a href="http://ken-merek.blogspot.com/">http://ken-merek.blogspot.com/</a></span></li>
<li><span style="color: black; font-family: "Arial","sans-serif"; font-size: x-small;">Jurnal “PERIKLANAN (Advertising)”
… click di </span><span style="font-family: "Arial","sans-serif"; font-size: x-small;"><a href="http://ken-iklan.blogspot.com/">http://ken-iklan.blogspot.com</a><span style="color: black;"> atau di </span><a href="http://ken-iklan1.blogspot.com/">http://ken-iklan1.blogspot.com/</a><span style="color: black;"> atau di </span><a href="http://ken-iklan2.blogspot.com/">http://ken-iklan2.blogspot.com/</a><span style="color: black;"> atau di </span><a href="http://ken-iklani.blogspot.com/">http://ken-iklani.blogspot.com/</a></span></li>
<li><span style="color: black; font-family: "Arial","sans-serif"; font-size: x-small;">Jurnal “Manajemen Retail” … click
di </span><span style="font-family: "Arial","sans-serif"; font-size: x-small;"><a href="http://ken-retail.blogspot.com/">http://ken-retail.blogspot.com/</a></span></li>
<li><span style="color: black; font-family: "Arial","sans-serif"; font-size: x-small;">Jurnal “Komunikasi Pemasaran Terpadu (IMC)” … click di </span><span style="font-family: "Arial","sans-serif"; font-size: x-small;"><a href="http://ken-imc.blogspot.com/">http://ken-imc.blogspot.com/</a></span></li>
<li><h3 style="margin: 0in;">
<span style="color: black; font-family: "Arial","sans-serif"; font-size: x-small; font-weight: normal;">Jurnal “Internal Marketing”</span><span style="color: black; font-family: "Arial","sans-serif"; font-size: x-small;"> </span><span style="color: black; font-family: "Arial","sans-serif"; font-size: x-small; font-weight: normal;">…
click di </span><span style="font-family: "Arial","sans-serif"; font-size: x-small;"><a href="http://ken-im.blogspot.com/"><span style="font-weight: normal;">http://ken-im.blogspot.com/</span></a></span></h3>
</li>
<li><h1 style="line-height: normal; margin-top: 0in;">
<span style="color: black; font-family: "Arial","sans-serif"; font-size: x-small; font-weight: normal;">Jurnal “EXPERIENTIAL MARKETING” … click di</span><span style="font-family: "Arial","sans-serif"; font-size: x-small; font-weight: normal;">
</span><span style="font-family: "Arial","sans-serif"; font-size: x-small;"><a href="http://ken-experiental.blogspot.com/"><span style="font-weight: normal;">http://ken-experiental.blogspot.com/</span></a></span></h1>
</li>
</ul>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="font-family: "Arial","sans-serif";">“Peluang BISNIS ONLINE”
secara Sederhana……MINAT?... coba lihat (click) dulu di <a href="http://formulabisnis.com/?id=ken_kanaidi">http://formulabisnis.com/?id=ken_kanaidi</a></span></div>
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Kanaidi, SE., M.Sihttp://www.blogger.com/profile/03647932834042123327noreply@blogger.com0tag:blogger.com,1999:blog-2322273990272658896.post-56331192924109340352012-11-22T16:50:00.001-08:002012-12-10T03:15:43.405-08:00Teori QFD dalam Pengukuran Kinerja Kualitas Pelayanan Jasa EMS di wilayah PT. POS BANDUNG RAYA <div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif";">Oleh
: </span><b><a href="http://www.pemimpinunggul.com/thesis/kanaidi.html"><span style="color: #0400ff;">Kanaidi, SE., M.Si</span></a></b></div>
<div style="text-align: center;">
<span style="font-family: "Arial","sans-serif";">(Publikasi
pada : <b><i>COMPETITIVE</i></b>, Vol. 4. No.1, Maret 2008. ISSN :
0216-2539)</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br />
Diringkas dari Hasil Penelitian:</div>
<div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><span style="mso-bidi-font-family: Arial;">“PENGARUH KINERJA KUALITAS PELAYANAN
(Service Quality) TERHADAP LOYALITAS PELANGGAN (Customer Loyalty) Jasa </span>EXPRESS
MAIL SERVICE (EMS) DI WILAYAH </b><b style="mso-bidi-font-weight: normal;"><b style="mso-bidi-font-weight: normal;">PT. POS<i><span style="font-family: "Arial","sans-serif";"> </span></i></b>BANDUNG RAYA“</b></div>
</div>
<div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><span style="mso-bidi-font-family: Arial;">(Dengan Pendekatan <i>QUALITY FUNCTION
DEPLOYMENT</i>/QFD) </span></b></div>
<div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<span style="font-family: "Arial","sans-serif";"><br /></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b style="mso-bidi-font-weight: normal;">Tujuan Penelitian</b><br />
<br />
<b>
</b>
<br />
<div class="MsoNormal" style="line-height: 150%; margin-left: .25in; mso-layout-grid-align: none; mso-list: l0 level1 lfo1; mso-pagination: none; text-align: justify; text-autospace: none; text-indent: -.25in;">
<span lang="SV" style="mso-ansi-language: SV;">
</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-left: .25in; mso-layout-grid-align: none; mso-list: l0 level1 lfo1; mso-pagination: none; text-align: justify; text-autospace: none; text-indent: -.25in;">
<span lang="SV" style="mso-ansi-language: SV;"><span style="mso-list: Ignore;">1.<span style="font: 7.0pt "Times New Roman";"> </span></span></span><span lang="SV" style="mso-ansi-language: SV;">Untuk
mengetahui tingkat kesesuaian antara kinerja kualitas pelayanan yang dirasakan
dengan yang diharapkan oleh pengguna jasa Express Mail Service (EMS) di wilayah
pos Bandung raya.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-left: .25in; mso-layout-grid-align: none; mso-list: l0 level1 lfo1; mso-pagination: none; text-align: justify; text-autospace: none; text-indent: -.25in;">
<span lang="SV" style="mso-ansi-language: SV;"><span style="mso-list: Ignore;">2.<span style="font: 7.0pt "Times New Roman";"> </span></span></span><span lang="SV" style="mso-ansi-language: SV;">Untuk
mengetahui tingkat loyalitas pengguna jasa Express Mail Service (EMS) di
wilayah pos Bandung raya.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-left: .25in; mso-layout-grid-align: none; mso-list: l0 level1 lfo1; mso-pagination: none; text-align: justify; text-autospace: none; text-indent: -.25in;">
<span lang="SV" style="mso-ansi-language: SV;"><span style="mso-list: Ignore;">3.<span style="font: 7.0pt "Times New Roman";"> </span></span></span><span lang="SV" style="mso-ansi-language: SV;">Menganalisis
pengaruh kualitas pelayanan yang meliputi dimensi-dimensi <i>Reliability</i><i style="mso-bidi-font-style: normal;">, Responsiveness, Assurance</i>, <i style="mso-bidi-font-style: normal;">Empathy,</i> dan <i style="mso-bidi-font-style: normal;">Tangibles</i> terhadap loyalitas pengguna jasa Express Mail Service
(EMS) di wilayah pos Bandung raya.</span></div>
<div class="MsoNormal" style="line-height: 150%; margin-left: .25in; mso-layout-grid-align: none; mso-list: l0 level1 lfo1; mso-pagination: none; text-align: justify; text-autospace: none; text-indent: -.25in;">
<span lang="SV" style="mso-ansi-language: SV;"><span style="mso-list: Ignore;">4.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span lang="SV" style="mso-ansi-language: SV;">Untuk
mendapatkan gambaran urutan prioritas perbaikan kinerja kualitas pelayanan jasa
Express Mail Service (EMS) di wilayah pos Bandung raya.</span></div>
<br />
<br />
<b style="mso-bidi-font-weight: normal;">Metode yang
Digunakan</b></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="mso-tab-count: 1;"> </span>Dalam
pelaksanaan penelitian ini digunakan bentuk survei dengan model pengujian
d<i style="mso-bidi-font-style: normal;">eskriptif</i>, yang dilaksanakan melalui
pengumpulan data di lapangan terhadap para pengguna jasa Express Mail Service
(EMS) di wilayah pos Bandung
raya dengan jumlah sampel tertentu. Pengujian <i style="mso-bidi-font-style: normal;">deskriptif</i> ini digunakan untuk menjawab tujuan<span style="mso-spacerun: yes;"> </span>penelitian pertama, kedua<span style="mso-spacerun: yes;"> </span>dan keempat.<br />
Untuk
menentukan urutan prioritas perbaikan yang akan dilakukan, dalam penelitian ini
dilakukan pengujian <i style="mso-bidi-font-style: normal;">deskriptif</i>
menggunakan <i><span style="mso-bidi-font-weight: bold;">Quality Function
Deployment (QFD) </span></i><span style="mso-bidi-font-weight: bold;">atau
penyebaran fungsi mutu dengan matriks </span><i>House of Quality </i>(<i>HoQ</i>).<br />
Khusus untuk menjawab tujuan<span style="mso-spacerun: yes;"> </span>penelitian
ketiga dan hipotesis penelitian dilakukan pengujian <i>verifikatif</i>,
kemudian dilanjutkan pengujian dan dielaborasi secara deskriptif. Adapun bentuk
penelitian verifikatif digunakan untuk menguji hipotesis yang menggunakan
perhitungan statistik (Moh. Nazir, 1999: 63).<span style="font-family: "Arial","sans-serif";">
…… (<a href="mailto:kana_ati@yahoo.com"><span style="color: #0400ff;">baca_selengkapnya</span></a>)</span>,
</div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;">
<br /></div>
<br />
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">Artikel lengkap dikompilasi oleh/<b>hubungi</b>
:</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<span style="font-family: "Arial","sans-serif"; font-size: 12.0pt;"><a href="http://www.pemimpinunggul.com/thesis/kanaidi.html"><b><span style="color: red; text-decoration: none; text-underline: none;">Kanaidi, SE., M.Si</span></b></a><b><span style="color: red;"> </span> </b></span><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">(</span><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt;"><a href="http://id.scribd.com/doc/91817707/Buku-Dasar-Dasar-Periklanan-Kanaidi-ISBN-978-602-18862-2-9-2011"><span style="mso-fareast-font-family: "Times New Roman"; text-decoration: none; text-underline: none;">Penulis Buku</span></a></span><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">, </span><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt;"><a href="http://ken-servqual1.blogspot.com/"><span style="mso-fareast-font-family: "Times New Roman"; text-decoration: none; text-underline: none;">Service Quality</span></a></span><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"> and </span><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt;"><a href="http://www.slideshare.net/kanaidi/achievement-motivation-in-imaginative-thought"><span style="mso-fareast-font-family: "Times New Roman"; text-decoration: none; text-underline: none;">Motivation Trainer</span></a></span><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">, </span><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt;"><a href="http://evaluasi.dikti.go.id/epsbed/datadosen/0410036301"><span style="color: blue; mso-fareast-font-family: "Times New Roman"; text-decoration: none; text-underline: none;">Dosen Marketing Management</span></a></span><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">,<span style="mso-spacerun: yes;"> </span></span><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt;"><a href="http://ken-entrepreneurship.blogspot.com/"><span style="mso-fareast-font-family: "Times New Roman"; text-decoration: none; text-underline: none;">Praktisi Bisnis</span></a></span><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">)</span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";">e-mail :<a href="mailto:kana_ati@yahoo.com"><span style="color: blue;">kana_ati@yahoo.com</span></a>
atau </span><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt;"><a href="mailto:kanaidi@poltekpos.ac.id"><span style="color: blue; mso-fareast-font-family: "Times New Roman";">kanaidi@poltekpos.ac.id</span></a></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman";">HP.
08122353284</span></div>
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<li><span style="font-family: "Arial","sans-serif"; font-size: x-small;">Jurnal “e-COMMERCE”....click
di </span><span style="font-size: x-small;"><a href="http://ken-international.blogspot.com/"><span style="font-family: "Arial","sans-serif";">http://ken-international.blogspot.com/</span></a></span></li>
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<li><h1 style="line-height: normal; margin-top: 0in;">
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<li><span style="color: black; font-family: "Arial","sans-serif"; font-size: x-small;">Jurnal “Manajemen Retail” … click
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<li><h3 style="margin: 0in;">
<span style="color: black; font-family: "Arial","sans-serif"; font-size: x-small; font-weight: normal;">Jurnal “Internal Marketing”</span><span style="color: black; font-family: "Arial","sans-serif"; font-size: x-small;"> </span><span style="color: black; font-family: "Arial","sans-serif"; font-size: x-small; font-weight: normal;">…
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<span style="font-size: 12.0pt; line-height: 115%;">“Peluang
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Kanaidi, SE., M.Sihttp://www.blogger.com/profile/03647932834042123327noreply@blogger.com0tag:blogger.com,1999:blog-2322273990272658896.post-72163008686869476792012-11-18T17:51:00.001-08:002012-11-18T17:51:21.695-08:00Daftar PENELITIAN RELEVAN dan PUBLIKASI ILMIAH<!--[if gte mso 9]><xml>
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<b><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; mso-ansi-language: EN-US;"></span></b><b><span lang="IN" style="color: blue; font-family: "Arial","sans-serif"; font-size: 14.0pt;"></span></b><b><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; mso-ansi-language: EN-US;"></span></b></div>
<div align="center" class="MsoNormal" style="text-align: center;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; mso-ansi-language: EN-US; mso-bidi-font-weight: bold;">Oleh :<b> </b></span><span lang="IN"><a href="http://www.pemimpinunggul.com/thesis/kanaidi.html"><b><span style="color: #0400ff; font-family: "Arial","sans-serif"; font-size: 14.0pt;">Kanaidi,
SE., M.Si</span></b></a></span><b><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; mso-ansi-language: EN-US;"></span></b></div>
<div class="MsoNormal" style="line-height: 115%; margin-bottom: 10.0pt;">
<br /></div>
<div class="MsoNormal" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 42.0pt; margin-right: 0in; margin-top: 6.0pt; mso-list: l0 level1 lfo1; tab-stops: list 42.0pt left 171.0pt; text-align: justify; text-indent: -.25in;">
<span lang="IN" style="font-family: "Arial","sans-serif"; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">1.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><b style="mso-bidi-font-weight: normal;"><span lang="IN" style="font-family: "Arial","sans-serif";">Pengukuran Kesenjangan Antara
Harapan dan Persepsi Kualitas Layanan (Service Quality) Pendidikan di Politeknik
Pos Indonesia</span></b><span lang="IN" style="font-family: "Arial","sans-serif";">.
</span><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">Oleh
: Kanaidi, Imam Kambali & Hilman Setiadi </span><span lang="IN" style="font-family: "Arial","sans-serif";">(Penelitian Kelompok, Tahun 2002).</span></div>
<div class="MsoNormal" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 42.0pt; margin-right: 0in; margin-top: 6.0pt; mso-list: l0 level1 lfo1; tab-stops: list 42.0pt left 171.0pt; text-align: justify; text-indent: -.25in;">
<span lang="IN" style="font-family: "Arial","sans-serif"; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">2.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><b style="mso-bidi-font-weight: normal;"><span lang="IN" style="font-family: "Arial","sans-serif";">Pengaruh Remunerasi dan
Motivasi Kerja Pegawai Terhadap Kinerja PT Pos Indonesia (Persero)</span></b><span lang="IN" style="font-family: "Arial","sans-serif";"> </span><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">Oleh: I Wayan
Kemara Giri & Kanaidi </span><span lang="IN" style="font-family: "Arial","sans-serif";">(Penelitian
Kelompok, Tahun 2003).</span></div>
<div class="MsoNormal" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 42.0pt; margin-right: 0in; margin-top: 6.0pt; mso-list: l0 level1 lfo1; tab-stops: list 42.0pt left 171.0pt; text-align: justify; text-indent: -.25in;">
<span lang="IN" style="font-family: "Arial","sans-serif"; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">3.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><b style="mso-bidi-font-weight: normal;"><span lang="IN" style="font-family: "Arial","sans-serif";">Analisis Pengaruh Motivasi
Terhadap Keputusan Pembelian Konsumen Pada Jasa Logistik PT Pos Indonesia
(Persero)</span></b><span lang="IN" style="font-family: "Arial","sans-serif";">. </span><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">Oleh : I Made
Wirya Suputra & Kanaidi </span><span lang="IN" style="font-family: "Arial","sans-serif";">(Penelitian
Kelompok, Tahun 2005).</span></div>
<div class="MsoNormal" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 42.0pt; margin-right: 0in; margin-top: 6.0pt; mso-list: l0 level1 lfo1; tab-stops: list 42.0pt; text-align: justify; text-indent: -.25in;">
<span lang="IN" style="font-family: "Arial","sans-serif"; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">4.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><b style="mso-bidi-font-weight: normal;"><span lang="IN" style="font-family: "Arial","sans-serif";">Pengaruh </span></b><b style="mso-bidi-font-weight: normal;"><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">Kinerja </span></b><b style="mso-bidi-font-weight: normal;"><span lang="IN" style="font-family: "Arial","sans-serif";">Kualitas
Pelayanan terhadap Loyalitas Pelanggan Jasa EMS
di Wilayah Pos Bandung Raya (Dengan Pendekatan <i style="mso-bidi-font-style: normal;">Quality Function Develoyment</i></span></b><b style="mso-bidi-font-weight: normal;"><i style="mso-bidi-font-style: normal;"><span lang="IN" style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;"> </span></i></b><b style="mso-bidi-font-weight: normal;"><i style="mso-bidi-font-style: normal;"><span lang="IN" style="font-family: "Arial","sans-serif";">/</span></i></b><b style="mso-bidi-font-weight: normal;"><i style="mso-bidi-font-style: normal;"><span lang="IN" style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;"> </span></i></b><b style="mso-bidi-font-weight: normal;"><span lang="IN" style="font-family: "Arial","sans-serif";">QFD)</span></b><span lang="IN" style="font-family: "Arial","sans-serif";"> </span><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">Oleh: Kanaidi </span><span lang="IN" style="font-family: "Arial","sans-serif";">(Penelitian </span><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">Mandiri</span><b style="mso-bidi-font-weight: normal;"><span lang="IN" style="font-family: "Arial","sans-serif";">,</span></b><span lang="IN" style="font-family: "Arial","sans-serif";"> Tahun 2007)</span><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">. </span><span lang="IN" style="font-family: "Arial","sans-serif"; font-size: 11.0pt; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin;">Publikasi pada : <b><i>COMPETITIVE</i></b>,
Vol.4. No.1, Maret 2008. ISSN : 0216-2539</span><span style="font-family: "Arial","sans-serif"; font-size: 11.0pt; mso-ansi-language: EN-US; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin;">. </span><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;"><span style="mso-spacerun: yes;"> </span><a href="http://ken-qfd.blogspot.com/2012/11/pengaruh-kinerja-kualitas-pelayanan.html">http://ken-qfd.blogspot.com/2012/11/pengaruh-kinerja-kualitas-pelayanan.html</a>
atau </span><span lang="IN"><a href="http://www.scribd.com/doc/41377463/Pengaruh-Kualitas-Pelayanan-Terhadap-Customer-Loyalty-Jasa-EMS-PT-Pos-Indonesia"><span lang="EN-US" style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">http://www.scribd.com/doc/41377463/Pengaruh-Kualitas-Pelayanan-Terhadap-Customer-Loyalty-Jasa-EMS-PT-Pos-Indonesia</span></a></span><span lang="IN" style="font-family: "Arial","sans-serif";"></span></div>
<div class="MsoNormal" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 42.0pt; margin-right: 0in; margin-top: 6.0pt; mso-list: l0 level1 lfo1; tab-stops: list 42.0pt left 171.0pt; text-align: justify; text-indent: -.25in;">
<span lang="IN" style="font-family: "Arial","sans-serif"; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">5.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><b style="mso-bidi-font-weight: normal;"><span lang="IN" style="font-family: "Arial","sans-serif";">Keterkaitan <i style="mso-bidi-font-style: normal;">Service Quality</i> terhadap <i style="mso-bidi-font-style: normal;">Satisfaction, Reputation, Switching Cost, </i>dan
<i style="mso-bidi-font-style: normal;">Loyalty</i></span></b><b style="mso-bidi-font-weight: normal;"><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">.</span></b><b style="mso-bidi-font-weight: normal;"><span style="font-family: "Arial","sans-serif";"> </span></b><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">Oleh : Kanaidi & Suparno
Saputra (Penelitian Hibah Bersaing DIKTI/DIKNAS, </span><span lang="IN" style="font-family: "Arial","sans-serif";">Tahun 2007</span><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">).</span><span lang="IN" style="font-family: "Arial","sans-serif";"> Artikel Ilmiah dipublikasikan
pada <b style="mso-bidi-font-weight: normal;">Jurnal Bisnis, Manajemen &
Ekonomi</b>, Bandung, Vol. 8 No. 4 Mei 2007, hal. 1279-1289</span><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">.</span> <span lang="IN"><a href="http://ken-servqual1.blogspot.com/2009/11/analisis-service-quality-satisfaction.html"><span style="font-family: "Arial","sans-serif";">http://ken-servqual1.blogspot.com/2009/11/analisis-service-quality-satisfaction.html</span></a></span><span lang="IN" style="font-family: "Arial","sans-serif";"></span></div>
<div class="MsoNormal" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 42.0pt; margin-right: 0in; margin-top: 6.0pt; mso-list: l0 level1 lfo1; tab-stops: list 42.0pt left 171.0pt; text-align: justify; text-indent: -.25in;">
<span lang="IN" style="font-family: "Arial","sans-serif"; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">6.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><b style="mso-bidi-font-weight: normal;"><span lang="IN" style="font-family: "Arial","sans-serif";">Pengaruh Kualitas Pelayanan
terhadap Loyalitas Pelanggan Jasa Pendidikan di Politeknik Pos Indonesia
(Dengan Pendekatan <i style="mso-bidi-font-style: normal;">Quality Function
Develoyment/</i>QFD)</span></b><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">.</span><span style="font-family: "Arial","sans-serif";">
</span><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">Oleh
: Suparno Saputra & Kanaidi</span><span lang="IN" style="font-family: "Arial","sans-serif";">.
(Penelitian Kelompok</span><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">,</span><span style="font-family: "Arial","sans-serif";">
<span lang="IN">Tahun 2008)</span></span><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">.</span> <span lang="IN"><a href="http://ken-servqual1.blogspot.com/2010/10/pengaruh-kinerja-kualitas-pelayanan.html"><span lang="EN-US" style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">http://ken-servqual1.blogspot.com/2010/10/pengaruh-kinerja-kualitas-pelayanan.html</span></a></span><span lang="IN" style="font-family: "Arial","sans-serif";"></span></div>
<div class="MsoNormal" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 42.0pt; margin-right: 0in; margin-top: 6.0pt; mso-list: l0 level1 lfo1; tab-stops: list 42.0pt left 171.0pt; text-align: justify; text-indent: -.25in;">
<span lang="IN" style="font-family: "Arial","sans-serif"; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">7.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><b style="mso-bidi-font-weight: normal;"><span lang="IN" style="font-family: "Arial","sans-serif";">Pengaruh <i style="mso-bidi-font-style: normal;">Customer Value</i> terhadap Keputusan Pembelian Pelanggan Jasa EMS di Wilayah Pos Bandung Raya</span></b><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">. Oleh : Senny
Handayani & Kanaidi</span><span lang="IN" style="font-family: "Arial","sans-serif";">
(Penelitian Kelompok, Tahun 2008)</span><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">. </span><span lang="IN" style="font-family: "Arial","sans-serif";">Publikasi
pada : <b>COMPETITIVE</b>, ISSN : 0216-2539 Vol.5 No.2, Desember 2009, 95-101</span><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">. </span><span lang="IN"><a href="http://ken-value.blogspot.com/2012/11/pengaruh-customer-value-terhadap.html"><span lang="EN-US" style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">http://ken-value.blogspot.com/2012/11/pengaruh-customer-value-terhadap.html</span></a></span><span lang="IN" style="font-family: "Arial","sans-serif";"></span></div>
<div class="MsoNormal" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 42.0pt; margin-right: 0in; margin-top: 6.0pt; mso-list: l0 level1 lfo1; tab-stops: list 42.0pt left 171.0pt; text-align: justify; text-indent: -.25in;">
<span lang="IN" style="font-family: "Arial","sans-serif"; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">8.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><b style="mso-bidi-font-weight: normal;"><span lang="IN" style="font-family: "Arial","sans-serif";">Pengaruh Kualitas Pelayanan
terhadap Loyalitas Pelanggan Jasa Paketpos di Wilayah Pos Bandung Raya (Dengan
Pendekatan <i style="mso-bidi-font-style: normal;">Importance Performance
Analysis/</i>IPA),</span></b><span lang="IN" style="font-family: "Arial","sans-serif";">
</span><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">Oleh
: I Wayan Kemara Giri, Kanaidi<span style="mso-spacerun: yes;"> </span>&
Suparno Saputra. </span><span lang="IN" style="font-family: "Arial","sans-serif";">(Penelitian
Kelompok</span><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">,</span><span lang="IN" style="font-family: "Arial","sans-serif";"> Tahun
2008.)</span><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">. <a href="http://poltekpos.ac.id/repository/gdl.php?mod=browse&op=read&id=1--kanaidi-12">http://poltekpos.ac.id/repository/gdl.php?mod=browse&op=read&id=1--kanaidi-12</a></span><span lang="IN" style="font-family: "Arial","sans-serif";"></span></div>
<div class="MsoNormal" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 42.0pt; margin-right: 0in; margin-top: 6.0pt; mso-list: l0 level1 lfo1; tab-stops: list 42.0pt left 171.0pt; text-align: justify; text-indent: -.25in;">
<span lang="IN" style="font-family: "Arial","sans-serif"; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">9.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><b style="mso-bidi-font-weight: normal;"><span lang="IN" style="font-family: "Arial","sans-serif";">Pengaruh <i style="mso-bidi-font-style: normal;">CRM </i>dan <i style="mso-bidi-font-style: normal;">Corporate Image</i>
terhadap Loyalitas Nasabah Bank Jabar Cabang Suci di Bandung</span></b><b style="mso-bidi-font-weight: normal;"><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">. </span></b><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">Oleh : Henny Utarsih & Kanaidi</span><span lang="IN" style="font-family: "Arial","sans-serif";"> (Penelitian Kelompok, Tahun
2008)</span><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">. <span style="mso-spacerun: yes;"> </span></span><span lang="IN"><a href="http://ken-image.blogspot.com/2009/06/pengaruh-crm-terhadap-corporate-image.html"><span lang="EN-US" style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">http://ken-image.blogspot.com/2009/06/pengaruh-crm-terhadap-corporate-image.html</span></a></span><span lang="IN" style="font-family: "Arial","sans-serif";"></span></div>
<div class="MsoNormal" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 42.0pt; margin-right: 0in; margin-top: 6.0pt; mso-list: l0 level1 lfo1; tab-stops: list 42.0pt; text-align: justify; text-indent: -.25in;">
<span lang="IN" style="font-family: "Arial","sans-serif"; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">10.<span style="font: 7.0pt "Times New Roman";"> </span></span></span><b style="mso-bidi-font-weight: normal;"><span lang="IN" style="font-family: "Arial","sans-serif";">Daya
Pikat Pesan Iklan Sebagai Upaya Menarik Minat Pelanggan</span></b><span lang="IN" style="font-family: "Arial","sans-serif";">, Tahun 2008</span><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">. Oleh :
Kanaidi</span><span lang="IN" style="font-family: "Arial","sans-serif";"> (Artikel
Ilmiah dipublikasikan pada Majalah <i style="mso-bidi-font-style: normal;">Competitive</i>,
Bandung, Vol. 4 No. 2 Desember 2008, hal. 72-87)</span><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">. </span><span lang="IN"><a href="http://www.ken-iklan.blogspot.com/"><span lang="EN-US" style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">http://www.ken-iklan.blogspot.com/</span></a></span><span lang="IN" style="font-family: "Arial","sans-serif";"></span></div>
<div class="MsoNormal" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 42.0pt; margin-right: 0in; margin-top: 6.0pt; mso-list: l0 level1 lfo1; tab-stops: list 42.0pt left 171.0pt; text-align: justify; text-indent: -.25in;">
<span lang="IN" style="font-family: "Arial","sans-serif"; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">11.<span style="font: 7.0pt "Times New Roman";"> </span></span></span><b style="mso-bidi-font-weight: normal;"><span lang="IN" style="font-family: "Arial","sans-serif";">Analisis
Daya Saing <i style="mso-bidi-font-style: normal;">Produk Pos Standar </i>dan <i style="mso-bidi-font-style: normal;">Pos Prima </i>PT. Pos Indonesia (Persero)<i style="mso-bidi-font-style: normal;"> </i>Dengan Pendekatan <i style="mso-bidi-font-style: normal;">Segmenting, Targeting, dan Positioning</i> (STP)</span></b><b style="mso-bidi-font-weight: normal;"><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">.</span></b><span style="font-family: "Arial","sans-serif";">
</span><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">Oleh
: Kanaidi, dkk </span><span lang="IN" style="font-family: "Arial","sans-serif";">(Penelitian
Kelompok<b style="mso-bidi-font-weight: normal;">,</b> Tahun 2008)</span><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">. </span><span lang="IN"><a href="http://ken-stp.blogspot.com/2009/11/analisis-daya-saing-layanan-pt-pos.html"><span lang="EN-US" style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">http://ken-stp.blogspot.com/2009/11/analisis-daya-saing-layanan-pt-pos.html</span></a></span><span lang="IN" style="font-family: "Arial","sans-serif";"></span></div>
<div class="MsoNormal" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 42.0pt; margin-right: 0in; margin-top: 6.0pt; mso-list: l0 level1 lfo1; tab-stops: list 42.0pt left 171.0pt; text-align: justify; text-indent: -.25in;">
<span lang="IN" style="font-family: "Arial","sans-serif"; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">12.<span style="font: 7.0pt "Times New Roman";"> </span></span></span><b style="mso-bidi-font-weight: normal;"><span lang="IN" style="font-family: "Arial","sans-serif";">Penelitian
Potensi Pasar Untuk Pengembangan Pelayanan Kantor Pos Pasar di Pasar
Tradisional Wilayah Usaha Pos V JABAR</span></b><span lang="IN" style="font-family: "Arial","sans-serif";">.</span><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;"> Oleh: Suparno Saputra, Kanaidi, dkk</span><span lang="IN" style="font-family: "Arial","sans-serif";"> (Penelitian Kelompok, Tahun
2008)</span></div>
<div class="MsoNormal" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 42.0pt; margin-right: 0in; margin-top: 6.0pt; mso-list: l0 level1 lfo1; tab-stops: list 42.0pt left 171.0pt; text-align: justify; text-indent: -.25in;">
<span lang="IN" style="font-family: "Arial","sans-serif"; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">13.<span style="font: 7.0pt "Times New Roman";"> </span></span></span><b style="mso-bidi-font-weight: normal;"><span lang="IN" style="font-family: "Arial","sans-serif";">Survei
Peluang Pengembangan Pelayanan Jasa <i style="mso-bidi-font-style: normal;">Micro
Finance</i> Di Kecamatan Jatinangor, Tanjungsari, dan Sekitarnya</span></b><b style="mso-bidi-font-weight: normal;"><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">.</span></b><span style="font-family: "Arial","sans-serif";">
</span><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">Oleh
: Kanaidi</span><span style="font-family: "Arial","sans-serif";"> <span lang="IN">(Penelitian
Mandiri, Tahun 2009)</span></span><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">.</span><span lang="IN" style="font-family: "Arial","sans-serif";"></span></div>
<div class="MsoNormal" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 42.0pt; margin-right: 0in; margin-top: 6.0pt; mso-list: l0 level1 lfo1; tab-stops: list 42.0pt left 171.0pt; text-align: justify; text-indent: -.25in;">
<span lang="IN" style="font-family: "Arial","sans-serif"; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">14.<span style="font: 7.0pt "Times New Roman";"> </span></span></span><b style="mso-bidi-font-weight: normal;"><span lang="IN" style="font-family: "Arial","sans-serif";">Penelitian
Pengaruh <i style="mso-bidi-font-style: normal;">Customer </i></span></b><b style="mso-bidi-font-weight: normal;"><i style="mso-bidi-font-style: normal;"><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">Value</span></i></b><b style="mso-bidi-font-weight: normal;"><span lang="IN" style="font-family: "Arial","sans-serif";">
Terhadap </span></b><b style="mso-bidi-font-weight: normal;"><i style="mso-bidi-font-style: normal;"><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">Corporate
Image</span></i></b><b style="mso-bidi-font-weight: normal;"><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;"> Layanan Jasa
Paketpos PT Pos Indonesia</span></b><span lang="IN" style="font-family: "Arial","sans-serif";">,
Tahun 2009</span><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">.</span><span style="font-family: "Arial","sans-serif";"> </span><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">Oleh : Kanaidi
</span><span lang="IN" style="font-family: "Arial","sans-serif";">(Penelitian Dosen
Muda</span><span lang="IN" style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;"> </span><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">DIKTI/DIKNAS) </span><span lang="IN" style="font-family: "Arial","sans-serif";">Dipublikasikan
pada : <b>ProMark </b>Vol.1 No.</span><span lang="IN" style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;"> </span><span lang="IN" style="font-family: "Arial","sans-serif";">2
Desember 2010, hal.83-99</span><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">. </span><span lang="IN" style="font-family: "Arial","sans-serif";">ISSN
: 2087-3077)</span><span lang="IN"> <a href="http://ken-promark.blogspot.com/2010/11/pengaruh-customer-value-dan-corporate.html"><span style="font-family: "Arial","sans-serif";">http://ken-promark.blogspot.com/2010/11/pengaruh-customer-value-dan-corporate.html</span></a></span><span lang="IN" style="font-family: "Arial","sans-serif";"></span></div>
<div class="MsoNormal" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 42.0pt; margin-right: 0in; margin-top: 6.0pt; mso-list: l0 level1 lfo1; tab-stops: list 42.0pt left 171.0pt; text-align: justify; text-indent: -.25in;">
<span lang="IN" style="font-family: "Arial","sans-serif"; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">15.<span style="font: 7.0pt "Times New Roman";"> </span></span></span><b style="mso-bidi-font-weight: normal;"><span lang="IN" style="font-family: "Arial","sans-serif";">Penelitian
Pengaruh <i style="mso-bidi-font-style: normal;">Customer Relationship Management</i>,
Citra. dan <i style="mso-bidi-font-style: normal;">Customer Trust</i> Terhadap
Loyalitas Konsumen Tabungan Bank Jabar Cabang Tamansari Bandung</span></b><b style="mso-bidi-font-weight: normal;"><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">. </span></b><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">Oleh: Imam Kambali, Kanaidi & Suparno Saputra </span><span lang="IN" style="font-family: "Arial","sans-serif";">(Penelitian Kelompok Dosen
Muda</span><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;"> DIKTI/DIKNAS</span><span lang="IN" style="font-family: "Arial","sans-serif";">,
Tahun 2009)</span><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">. </span><span lang="IN" style="font-family: "Arial","sans-serif";">Publikasi
pada : <b style="mso-bidi-font-weight: normal;"><i style="mso-bidi-font-style: normal;">COMPETITIVE, </i></b><span style="mso-spacerun: yes;"> </span>Volume
6<span style="mso-spacerun: yes;"> </span>No.2, Desember 2010, hal.75-96 - ISSN
: 0216-2539</span><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">. <a href="http://ken-crm.blogspot.com/2012/11/15-penelitian-pengaruh-customer.html">http://ken-crm.blogspot.com/2012/11/15-penelitian-pengaruh-customer.html</a></span><span lang="IN" style="font-family: "Arial","sans-serif";"></span></div>
<div class="MsoNormal" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 42.0pt; margin-right: 0in; margin-top: 6.0pt; mso-list: l0 level1 lfo1; tab-stops: list 42.0pt left 171.0pt; text-align: justify; text-indent: -.25in;">
<span lang="IN" style="font-family: "Arial","sans-serif"; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">16.<span style="font: 7.0pt "Times New Roman";"> </span></span></span><b style="mso-bidi-font-weight: normal;"><span lang="IN" style="font-family: "Arial","sans-serif";">Penelitian
Analisis <i style="mso-bidi-font-style: normal;">Service Quality</i>, <i style="mso-bidi-font-style: normal;">Satisfaction, Trust, Reputation</i>, dan
Loyalitas Konsumen Jasa Logistik PT. Pos Indonesia (Persero)</span></b><span lang="IN" style="font-family: "Arial","sans-serif";">, </span><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">Oleh : Kanaidi
& Suparno Saputra</span><span lang="IN" style="font-family: "Arial","sans-serif";">
(Penelitian Hibah Bersaing DP2M Ditjen DIKTI, Tahun 2009</span><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">). </span><strong><span lang="IN" style="font-family: "Arial","sans-serif"; font-weight: normal; mso-bidi-font-weight: bold;">Publikasi pada :</span></strong><strong><span lang="IN" style="font-family: "Arial","sans-serif";"> Jurnal BISNIS, MANAJEMEN & EKONOMI</span></strong><strong><span lang="IN" style="font-family: "Arial","sans-serif"; font-weight: normal; mso-bidi-font-weight: bold;">_U</span></strong><strong><span style="font-family: "Arial","sans-serif"; font-weight: normal; mso-ansi-language: EN-US; mso-bidi-font-weight: bold;">niversitas
Widyatama. </span></strong><strong><span lang="IN" style="font-family: "Arial","sans-serif"; font-weight: normal; mso-bidi-font-weight: bold;">ISSN</span></strong><strong><span style="font-family: "Arial","sans-serif"; font-weight: normal; mso-ansi-language: EN-US; mso-bidi-font-weight: bold;">:</span></strong><strong><span lang="IN" style="font-family: "Arial","sans-serif"; font-weight: normal; mso-bidi-font-weight: bold;"> 1693-8305</span></strong><strong><span style="font-family: "Arial","sans-serif"; font-weight: normal; mso-ansi-language: EN-US; mso-bidi-font-weight: bold;">.</span></strong>
<span lang="IN"><a href="http://ken-servqual1.blogspot.com/2009/11/analisis-service-quality-satisfaction.html"><span style="font-family: "Arial","sans-serif";">http://ken-servqual1.blogspot.com/2009/11/analisis-service-quality-satisfaction.html</span></a></span><span lang="IN" style="font-family: "Arial","sans-serif";"></span></div>
<h3 style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 41.75pt; margin-right: 0in; margin-top: 6.0pt; mso-list: l0 level1 lfo1; tab-stops: list 42.0pt; text-align: justify; text-indent: -.25in;">
<span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; font-weight: normal; mso-bidi-font-weight: bold; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">17.<span style="font: 7.0pt "Times New Roman";"> </span></span></span><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; font-weight: normal; mso-bidi-font-weight: bold;">Penelitian </span><a href="http://ken-promark.blogspot.com/2010/10/pengaruh-customer-value-terhadap.html"><span style="color: windowtext; font-family: "Arial","sans-serif"; font-size: 12.0pt; text-decoration: none; text-underline: none;">“Pengaruh Customer Value terhadap
Loyalitas Nasabah pada BMT Wahana Mandiri Jatayu Bandung”</span></a><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt;"> </span><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; font-weight: normal; mso-bidi-font-style: italic; mso-bidi-font-weight: bold;">Oleh : Kanaidi dan<i> </i></span><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; font-weight: normal; mso-bidi-font-weight: bold;">Santilawati (Penelitian Mandiri). Publikasi pada : </span><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; font-weight: normal;">Jurnal
</span><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt;">ProMaRK</span><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; font-weight: normal; mso-bidi-font-weight: bold;"> Vol.<span style="mso-spacerun: yes;"> </span>1, No.1
Juni 2010. ISSN : 2087-3077. </span><a href="http://ken-promark.blogspot.com/2010/10/pengaruh-customer-value-terhadap.html"><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; font-weight: normal; mso-bidi-font-weight: bold;">http://ken-promark.blogspot.com/2010/10/pengaruh-customer-value-terhadap.html</span></a><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; font-weight: normal; mso-bidi-font-weight: bold;"></span></h3>
<div class="MsoNormal" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 42.0pt; margin-right: 0in; margin-top: 6.0pt; mso-list: l0 level1 lfo1; tab-stops: list 42.0pt left 171.0pt; text-align: justify; text-indent: -.25in;">
<span lang="IN" style="font-family: "Arial","sans-serif"; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">18.<span style="font: 7.0pt "Times New Roman";"> </span></span></span><b style="mso-bidi-font-weight: normal;"><span lang="IN" style="font-family: "Arial","sans-serif";">Pengaruh
Kualitas </span></b><b style="mso-bidi-font-weight: normal;"><span lang="SV" style="font-family: "Arial","sans-serif"; mso-ansi-language: SV;">Jasa, Nilai Jasa,
dan Kepuasan Pelanggan Terhadap Perilaku Minat Pembelian Konsumen</span></b><b style="mso-bidi-font-weight: normal;"><span lang="SV" style="font-family: "Arial Narrow","sans-serif"; mso-ansi-language: SV;"> </span></b><b style="mso-bidi-font-weight: normal;"><span lang="IN" style="font-family: "Arial","sans-serif";">Jasa </span></b><b style="mso-bidi-font-weight: normal;"><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">Pos Express </span></b><b style="mso-bidi-font-weight: normal;"><span lang="IN" style="font-family: "Arial","sans-serif";">di Wilayah Pos
Bandung Raya</span></b><span lang="IN" style="font-family: "Arial","sans-serif";">.</span><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;"> Oleh: Rudy
Dauhan & Kanaidi</span><span lang="IN" style="font-family: "Arial","sans-serif";">
(Penelitian </span><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">Dosen Muda DIKTI/DIKNAS</span><b style="mso-bidi-font-weight: normal;"><span lang="IN" style="font-family: "Arial","sans-serif";">,</span></b><span lang="IN" style="font-family: "Arial","sans-serif";"> Tahun 20</span><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">1</span><span lang="IN" style="font-family: "Arial","sans-serif";">0</span><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">). </span><span lang="IN" style="font-family: "Arial","sans-serif"; mso-bidi-font-weight: bold;">Publikasi
pada : Jurnal </span><b style="mso-bidi-font-weight: normal;"><span lang="IN" style="font-family: "Arial","sans-serif";">ProMaRK </span></b><span lang="IN" style="font-family: "Arial","sans-serif";">Vol.<span style="mso-spacerun: yes;">
</span>2, No.1 Juni 2011</span><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">. </span><span lang="IN" style="font-family: "Arial","sans-serif";">ISSN
: 2087-3077)</span><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">. </span><span lang="IN"><a href="http://ken-value.blogspot.com/2010/11/pengaruh-kualitas-jasa-nilai-jasa-dan.html"><span lang="EN-US" style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">http://ken-value.blogspot.com/2010/11/pengaruh-kualitas-jasa-nilai-jasa-dan.html</span></a></span><span lang="IN" style="font-family: "Arial","sans-serif";"></span></div>
<h3 style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 41.75pt; margin-right: 0in; margin-top: 6.0pt; mso-list: l0 level1 lfo1; tab-stops: list 42.0pt; text-align: justify; text-indent: -.25in;">
<span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; font-weight: normal; mso-bidi-font-weight: bold; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">19.<span style="font: 7.0pt "Times New Roman";"> </span></span></span><a href="http://ken-merek.blogspot.com/2010/10/analisis-kepuasan-pelanggan-pada-produk.html"><span style="color: windowtext; font-family: "Arial","sans-serif"; font-size: 12.0pt; text-decoration: none; text-underline: none;">Analisis Kepuasan Pelanggan Pada
Produk Laptop Merek TOSHIBA, LENOVO, dan SONY Di Wilayah Bandung</span></a><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt;">. </span><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; font-weight: normal; mso-bidi-font-weight: bold;">Oleh : </span><span lang="IN" style="font-family: "Arial","sans-serif"; font-size: 12.0pt; font-weight: normal; mso-ansi-language: IN; mso-bidi-font-weight: bold;">Kanaidi </span><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; font-weight: normal; mso-bidi-font-weight: bold;">&
</span><span lang="IN" style="font-family: "Arial","sans-serif"; font-size: 12.0pt; font-weight: normal; mso-ansi-language: IN; mso-bidi-font-weight: bold;">Dadang
Setiawan</span><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; font-weight: normal; mso-bidi-font-weight: bold;"> (Penelitian Mandiri </span><span lang="IN" style="font-family: "Arial","sans-serif"; font-size: 12.0pt; font-weight: normal; mso-ansi-language: IN; mso-bidi-font-weight: bold;">2010</span><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; font-weight: normal; mso-bidi-font-weight: bold;">). Publikasi pada : </span><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; font-weight: normal;">Jurnal </span><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt;">ProMaRK</span><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; font-weight: normal; mso-bidi-font-weight: bold;"> Vol.<span style="mso-spacerun: yes;"> </span>2, No.2
Desember <span style="mso-spacerun: yes;"> </span>2011. ISSN : 2087-3077.</span> <a href="http://poltekpos.ac.id/repository/gdl.php?mod=browse&op=read&id=1--kanaididan-86"><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt; font-weight: normal; mso-bidi-font-weight: bold;">http://poltekpos.ac.id/repository/gdl.php?mod=browse&op=read&id=1--kanaididan-86</span></a><span style="font-family: "Arial","sans-serif"; font-size: 12.0pt;"></span></h3>
<div class="MsoNormal" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 42.0pt; margin-right: 0in; margin-top: 6.0pt; mso-list: l0 level1 lfo1; tab-stops: list 42.0pt; text-align: justify; text-indent: -.25in;">
<span lang="IN" style="font-family: "Arial","sans-serif"; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">20.<span style="font: 7.0pt "Times New Roman";"> </span></span></span><b style="mso-bidi-font-weight: normal;"><span lang="ES-AR" style="font-family: "Arial","sans-serif"; mso-ansi-language: ES-AR;">“UPAYA PENERAPAN <i style="mso-bidi-font-style: normal;">TECHNO
ECONOMY</i> PADA UMKM </span></b><b style="mso-bidi-font-weight: normal;"><span lang="FI" style="font-family: "Arial","sans-serif"; mso-ansi-language: FI;">DI
INDONESIA DENGAN MODEL PROGRAM DI KABUPATEN BANDUNG BARAT”</span></b><b style="mso-bidi-font-weight: normal;"><span lang="IN" style="font-family: "Arial","sans-serif";">,</span></b><span lang="IN" style="font-family: "Arial","sans-serif";"> </span><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">Oleh : Kanaidi
& Amrizal</span><span lang="IN" style="font-family: "Arial","sans-serif";">.
(Artikel Ilmiah dipublikasikan pada </span><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">Procceding Seminar Nasional <i style="mso-bidi-font-style: normal;">Techno-Economy</i> Univ.<i style="mso-bidi-font-style: normal;">WIDYATAMA</i></span><span lang="IN" style="font-family: "Arial","sans-serif";">, Bandung, </span><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">Februari </span><span lang="IN" style="font-family: "Arial","sans-serif";">20</span><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">1</span><span lang="IN" style="font-family: "Arial","sans-serif";">0, hal. </span><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">1</span><span lang="IN" style="font-family: "Arial","sans-serif";">-</span><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">15</span><span lang="IN" style="font-family: "Arial","sans-serif";">)</span><span lang="IN" style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;"> </span><span lang="IN"><a href="http://poltekpos.ac.id/repository/gdl.php?mod=browse&op=read&id=1--kanaidiamr-52&newtheme=green"><span lang="EN-US" style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">http://poltekpos.ac.id/repository/gdl.php?mod=browse&op=read&id=1--kanaidiamr-52&newtheme=green</span></a></span><span lang="IN" style="font-family: "Arial","sans-serif";"></span></div>
<div class="MsoNormal" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 42.0pt; margin-right: 0in; margin-top: 6.0pt; mso-list: l0 level1 lfo1; tab-stops: list 42.0pt; text-align: justify; text-indent: -.25in;">
<span lang="IN" style="font-family: "Arial","sans-serif"; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">21.<span style="font: 7.0pt "Times New Roman";"> </span></span></span><b style="mso-bidi-font-weight: normal;"><span lang="IN" style="color: black; font-family: "Arial","sans-serif";">Survei Peluang Angkutan Feeder Kereta Api KRL di Bogor, Depok,
Tangerang</span></b><b style="mso-bidi-font-weight: normal;"><span style="color: black; font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">,</span></b><b style="mso-bidi-font-weight: normal;"><span lang="IN" style="color: black; font-family: "Arial","sans-serif";"> dan Bekasi</span></b><span style="color: black; font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">. Oleh : A. Yunani, Kanaidi, dkk </span><span lang="IN" style="font-family: "Arial","sans-serif";">(Penelitian Kelompok, Tahun 20</span><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">1</span><span lang="IN" style="font-family: "Arial","sans-serif";">0)</span><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">.</span><span lang="IN" style="font-family: "Arial","sans-serif";"></span></div>
<div class="MsoNormal" style="margin-left: 41.75pt; margin-top: 6.0pt; mso-list: l0 level1 lfo1; mso-margin-bottom-alt: auto; tab-stops: list 42.0pt; text-align: justify; text-indent: -.25in;">
<span lang="IN" style="font-family: "Arial","sans-serif"; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">22.<span style="font: 7.0pt "Times New Roman";"> </span></span></span><span lang="IN"><a href="http://ken-kepuasan.blogspot.com/2012/03/analisis-kepuasan-pelanggan-dan-brand.html"><b style="mso-bidi-font-weight: normal;"><span style="font-family: "Arial","sans-serif"; text-decoration: none; text-underline: none;">Analisis Kepuasan Pelanggan dan Brand
Image PT. POS INDONESIA (Studi pada Kantorpos Besar Medan 20000)</span></b></a></span><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;"><span style="mso-spacerun: yes;"> </span></span><span lang="IN" style="font-family: "Arial","sans-serif";">oleh
: <span style="mso-bidi-font-weight: bold;">Kanaidi, SE., M.Si</span></span><b><span lang="IN" style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;"> </span></b><span lang="IN" style="font-family: "Arial","sans-serif";">(Publikasi pada : <b>Proceeding
Seminar Nasional Akuntansi - Bisnis</b> (SNAB) 2012, 27 Maret 2012, ISSN :
2252-3936)</span><span lang="IN" style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;"> </span><span lang="IN"><a href="http://ken-kepuasan.blogspot.com/2012/03/analisis-kepuasan-pelanggan-dan-brand.html"><span lang="EN-US" style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">http://ken-kepuasan.blogspot.com/2012/03/analisis-kepuasan-pelanggan-dan-brand.html</span></a></span><span lang="IN" style="font-family: "Arial","sans-serif";"></span></div>
<div class="MsoListParagraphCxSpFirst" style="margin-bottom: 6.0pt; margin-left: 42.0pt; margin-right: 0in; margin-top: 6.0pt; mso-add-space: auto; mso-list: l0 level1 lfo1; tab-stops: list 42.0pt; text-align: justify; text-indent: -.25in;">
<span lang="IN" style="font-family: "Arial","sans-serif"; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">23.<span style="font: 7.0pt "Times New Roman";"> </span></span></span><b style="mso-bidi-font-weight: normal;"><span lang="IN" style="font-family: "Arial","sans-serif";">ANALISIS
<i style="mso-bidi-font-style: normal;">CUSTOMER RELATIONSHIP MANAGEMENT</i>
(CRM) </span></b><b style="mso-bidi-font-weight: normal;"><span lang="IN" style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;"><span style="mso-spacerun: yes;"> </span></span></b><b style="mso-bidi-font-weight: normal;"><span lang="IN" style="font-family: "Arial","sans-serif";">PADA SBU POS
ADMAIL</span></b><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">. </span><span lang="IN" style="font-family: "Arial","sans-serif";">Oleh :</span><span lang="IN" style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;"> </span><span lang="IN" style="font-family: "Arial","sans-serif";">Kanaidi & Ari Kurniawan</span><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">. </span><span lang="IN" style="font-family: "Arial","sans-serif";">(Penelitian Mandiri 201</span><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">1</span><span lang="IN" style="font-family: "Arial","sans-serif";">)</span><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">. </span><span lang="IN" style="font-family: "Arial","sans-serif";">Publikasi pada</span><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">: </span><span lang="IN" style="font-family: "Arial","sans-serif"; mso-bidi-font-weight: bold;">Jurnal
<b>BANKING & MANAGEMENT</b></span><span lang="IN" style="font-family: "Arial","sans-serif";">,
Vol 1. No.1, Mei 2012 ISSN : 2252-8520)</span><span lang="IN"> <a href="http://ken-crm.blogspot.com/2011/11/analisis-customer-relationship.html"><span style="font-family: "Arial","sans-serif";">http://ken-crm.blogspot.com/2011/11/analisis-customer-relationship.html</span></a></span><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;"> atau</span><span lang="IN" style="font-family: "Arial","sans-serif";"><span style="mso-spacerun: yes;"> </span>:</span><span lang="IN" style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;"> </span><span lang="IN"><a href="http://www.ekuitas.ac.id/file/image/Jurnal/Kanaidi%20%26%20Ari%20Kurniawan.pdf"><span lang="EN-US" style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">http://www.ekuitas.ac.id/file/image/Jurnal/Kanaidi%20%26%20Ari%20Kurniawan.pdf</span></a></span><span lang="IN" style="font-family: "Arial","sans-serif";"></span></div>
<div class="MsoListParagraphCxSpMiddle" style="margin-bottom: 6.0pt; margin-left: 41.75pt; margin-right: 0in; margin-top: 6.0pt; mso-add-space: auto; mso-list: l0 level1 lfo1; tab-stops: list 42.0pt; text-align: justify; text-indent: -.25in;">
<span lang="IN" style="font-family: "Arial","sans-serif"; mso-bidi-font-weight: bold; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">24.<span style="font: 7.0pt "Times New Roman";"> </span></span></span><b><span lang="IN" style="font-family: "Arial","sans-serif";">PENGARUH <i>BRAND EQUITY </i>TERHADAP
LOYALITAS KONSUMEN TEH BOTOL SOSRO</span></b><b style="mso-bidi-font-weight: normal;"><span lang="IN" style="font-family: "Arial","sans-serif";"> <span style="mso-bidi-font-weight: bold;">DI KALANGAN MAHASISWA POLITEKNIK POS
INDONESIA</span></span></b><b><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;"><span style="mso-spacerun: yes;"> </span></span></b><span lang="IN" style="font-family: "Arial","sans-serif"; mso-bidi-font-weight: bold;">Oleh
: Kanaidi dan Desi Nurmayasari</span><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US; mso-bidi-font-weight: bold;"> (Penelitian Mandiri 2012).
Publikasi pada : </span><span lang="IN" style="font-family: "Arial","sans-serif"; mso-bidi-font-weight: bold;">Jurnal </span><b style="mso-bidi-font-weight: normal;"><span lang="IN" style="font-family: "Arial","sans-serif";">ProMaRK</span></b><span lang="IN" style="font-family: "Arial","sans-serif";"> Vol.<span style="mso-spacerun: yes;"> </span>2, No.2 Desember<span style="mso-spacerun: yes;"> </span>2011. ISSN : 2087-3077.</span><span lang="IN" style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;"> </span><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;"><a href="http://ken-brand1.blogspot.com/2012/11/pengaruh-brand-equity-terhadap.html">http://ken-brand1.blogspot.com/2012/11/pengaruh-brand-equity-terhadap.html</a></span><span lang="IN" style="font-family: "Arial","sans-serif"; mso-bidi-font-weight: bold;"></span></div>
<div class="MsoListParagraphCxSpLast" style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 41.75pt; margin-right: 0in; margin-top: 6.0pt; mso-add-space: auto; mso-list: l0 level1 lfo1; tab-stops: list 42.0pt; text-align: justify; text-indent: -.25in;">
<span lang="IN" style="font-family: "Arial","sans-serif"; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">25.<span style="font: 7.0pt "Times New Roman";"> </span></span></span><b style="mso-bidi-font-weight: normal;"><span lang="IN" style="color: black; font-family: "Arial","sans-serif";">Survei Kesiapan Karyawan PT. Pos Indonesia (Persero) dalam
Menghadapi Perubahan Organisasi</span></b><b style="mso-bidi-font-weight: normal;"><span style="color: black; font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">
dan Dukungan Penerapan GCG di PT Pos Indonesia</span></b><span lang="IN" style="font-family: "Arial","sans-serif";">.</span><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;"> Oleh : Kanaidi & Suparno Saputra</span><span lang="IN" style="font-family: "Arial","sans-serif";"> (Penelitian </span><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">Hibah Bersaing
DIKTI/DIKNAS<span style="color: black;">, </span></span><span lang="IN" style="font-family: "Arial","sans-serif";">Tahun 20</span><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">12</span><span lang="IN" style="font-family: "Arial","sans-serif";">)</span><span style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">. </span><span lang="IN"><a href="http://ken-gcg.blogspot.com/2012/11/peranan-internal-marketing-dalam.html"><span lang="EN-US" style="font-family: "Arial","sans-serif"; mso-ansi-language: EN-US;">http://ken-gcg.blogspot.com/2012/11/peranan-internal-marketing-dalam.html</span></a></span><span lang="IN" style="font-family: "Arial","sans-serif";"></span></div>
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<span lang="IN" style="font-family: "Arial","sans-serif"; font-size: 14.0pt;">Artikel
lengkap dikompilasi oleh/<b>hubungi </b>:</span></div>
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<span lang="IN"><a href="http://www.pemimpinunggul.com/thesis/kanaidi.html"><b><span style="color: #0400ff; font-family: "Arial","sans-serif"; font-size: 14.0pt; text-decoration: none; text-underline: none;">Kanaidi, SE., M.Si</span></b></a></span><b><span lang="IN" style="font-family: "Arial","sans-serif"; font-size: 14.0pt;"> </span></b><span lang="IN" style="font-family: "Arial","sans-serif"; font-size: 14.0pt;">(Penulis</span><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; mso-ansi-language: EN-US;"> Buku</span><span lang="IN" style="font-family: "Arial","sans-serif"; font-size: 14.0pt;">,
Peneliti, PeBisnis, Trainer dan Dosen </span><span lang="IN"><a href="http://evaluasi.dikti.go.id/epsbed/datadosen/0410036301"><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt;"><span style="mso-spacerun: yes;"> </span>Marketing Management</span></a></span><span lang="IN" style="font-family: "Arial","sans-serif"; font-size: 14.0pt;">).</span></div>
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<span lang="IN" style="font-family: "Arial","sans-serif"; font-size: 14.0pt;">e-mail
ke : </span><span lang="IN"><a href="mailto:kana_ati@yahoo.com"><span style="color: #0400ff; font-family: "Arial","sans-serif"; font-size: 14.0pt;">kana_ati@yahoo.com</span></a></span><span lang="IN" style="font-family: "Arial","sans-serif"; font-size: 14.0pt;"> atau </span><span lang="IN"><a href="mailto:kanaidi@poltekpos.ac.id"><span style="color: #0400ff; font-family: "Arial","sans-serif"; font-size: 14.0pt;">kanaidi@poltekpos.ac.id</span></a></span><span lang="IN" style="font-family: "Arial","sans-serif"; font-size: 14.0pt;"><br />
HP. 08122353284 </span></div>
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Kanaidi, SE., M.Sihttp://www.blogger.com/profile/03647932834042123327noreply@blogger.com0tag:blogger.com,1999:blog-2322273990272658896.post-15820857303285616132012-11-09T06:27:00.002-08:002012-11-09T06:30:54.708-08:00Analisis Kepuasan Pelanggan dan Brand Image PT. POS INDONESIA (Studi pada Kantorpos Besar Medan 20000) <br />
<div style="text-align: center;">
oleh : <span style="font-weight: bold;">Kanaidi, SE., M.Si</span><br />
<span style="font-weight: bold;"> </span></div>
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<span style="font-family: "; font-size: 12.0pt; mso-bidi-line-height: 115%;">(Publikasi pada : <b>Proceeding Seminar Nasional Akuntansi - Bisnis</b> (SNAB) 2012, 27 Maret 2012, ISSN : 2252-3936)</span></div>
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<span style="font-family: "; font-size: 12.0pt; mso-bidi-line-height: 115%;"><span style="font-family: "; font-size: 12.0pt; mso-bidi-line-height: 115%;"><b style="mso-bidi-font-weight: normal;"><span style="color: black; font-size: 12.0pt; mso-bidi-font-family: "Times New Roman"; mso-themecolor: text1;">Kesimpulan</span></b></span></span></div>
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<br />
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<span style="font-family: "; font-size: 12.0pt; mso-bidi-line-height: 115%;"><span style="font-family: "; font-size: 12.0pt; mso-bidi-line-height: 115%;"><b style="mso-bidi-font-weight: normal;"><span style="color: black; font-size: 12.0pt; mso-bidi-font-family: "Times New Roman"; mso-themecolor: text1;">1. Indeks Kepuasan Pelanggan <i style="mso-bidi-font-style: normal;">Mail </i>Ritel<i> </i></span></b></span></span></div>
<span style="font-family: "; font-size: 12.0pt; mso-bidi-line-height: 115%;"><span style="font-family: "; font-size: 12.0pt; mso-bidi-line-height: 115%;">
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<span style="font-family: "; font-size: 12.0pt; mso-bidi-line-height: 115%;"><span style="font-family: "; font-size: 12.0pt; mso-bidi-line-height: 115%;"><span lang="IN" style="color: black; font-size: 12.0pt; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">a.</span><span lang="IN" style="color: black; font-size: 7.0pt; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;"> </span><span lang="IN" style="color: black; font-size: 12.0pt; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">Indeks Kepuasan Pelanggan </span><span style="color: black; font-size: 12.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">Ritel</span><span lang="IN" style="color: black; font-size: 12.0pt; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;"> Skh </span><span style="font-size: 12.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";"></span></span></span></div>
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<span lang="IN" style="color: black; font-size: 12.0pt; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">b.</span><span lang="IN" style="color: black; font-size: 7.0pt; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;"> </span><span lang="IN" style="color: black; font-size: 12.0pt; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">Indeks Kepuasan Pelanggan </span><span style="color: black; font-size: 12.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">Ritel
</span><span lang="IN" style="color: black; font-size: 12.0pt; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">P</span><span style="color: black; font-size: 12.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">p</span><span lang="IN" style="color: black; font-size: 12.0pt; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">kh .</span><span style="font-size: 12.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";"></span></div>
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<span lang="IN" style="color: black; font-size: 12.0pt; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">c.</span><span lang="IN" style="color: black; font-size: 7.0pt; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;"> </span><span lang="IN" style="color: black; font-size: 12.0pt; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">Indeks Kepuasan Pelanggan</span><span style="color: black; font-size: 12.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">
Ritel</span><span lang="IN" style="color: black; font-size: 12.0pt; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;"> Pos Express </span><span style="font-size: 12.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<span lang="IN" style="color: black; font-size: 12.0pt; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">d.</span><span lang="IN" style="color: black; font-size: 7.0pt; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;"> </span><span lang="IN" style="color: black; font-size: 12.0pt; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">Indeks Kepuasan Pelanggan </span><span style="color: black; font-size: 12.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">Ritel
</span><span lang="IN" style="color: black; font-size: 12.0pt; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">EMS </span><span style="color: black; font-size: 12.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;"><i><b>......</b></i></span>(<a href="mailto:kana_ati@yahoo.com" style="color: #0400ff; text-decoration: none;">baca_selengkapnya</a> )</div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<br /></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<b><span style="color: black; font-size: 12.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">2. </span></b><b><span lang="IN" style="color: black; font-size: 12.0pt; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">Indeks Kepuasan Pelanggan <i style="mso-bidi-font-style: normal;">Mail </i>Korporat</span></b><b style="mso-bidi-font-weight: normal;"><span style="font-size: 12.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";"></span></b></div>
<div class="MsoNormalCxSpMiddle" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .25in; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-layout-grid-align: none; text-align: justify; text-autospace: none; text-indent: -.25in;">
<span lang="IN" style="color: black; font-size: 12.0pt; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">a.</span><span lang="IN" style="color: black; font-size: 7.0pt; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;"> </span><span lang="IN" style="color: black; font-size: 12.0pt; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">Indeks Kepuasan Pelanggan Korporat untuk Skh </span><span style="font-size: 12.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormalCxSpMiddle" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .25in; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-layout-grid-align: none; text-align: justify; text-autospace: none; text-indent: -.25in;">
<span lang="IN" style="color: black; font-size: 12.0pt; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">b.</span><span lang="IN" style="color: black; font-size: 7.0pt; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;"> </span><span lang="IN" style="color: black; font-size: 12.0pt; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">Indeks Kepuasan Pelanggan Korporat untuk P</span><span style="color: black; font-size: 12.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">p</span><span lang="IN" style="color: black; font-size: 12.0pt; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">kh </span><span style="font-size: 12.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormalCxSpMiddle" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .25in; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-layout-grid-align: none; text-align: justify; text-autospace: none; text-indent: -.25in;">
<span lang="IN" style="color: black; font-size: 12.0pt; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">c.</span><span lang="IN" style="color: black; font-size: 7.0pt; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;"> </span><span lang="IN" style="color: black; font-size: 12.0pt; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">Indeks Kepuasan Pelanggan</span><span lang="IN" style="color: black; font-size: 12.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;"> </span><span lang="IN" style="color: black; font-size: 12.0pt; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">Korporat Pos Express </span><span style="font-size: 12.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<span lang="IN" style="color: black; font-size: 12.0pt; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">d.</span><span lang="IN" style="color: black; font-size: 7.0pt; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;"> </span><span style="color: black; font-size: 12.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">Indeks
Kepuasan Pelanggan Korporat EMS .....</span>(<a href="mailto:kana_ati@yahoo.com" style="color: #0400ff; text-decoration: none;">baca_selengkapnya</a> )</div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<br /></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<b><span style="color: black; font-size: 12.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">3. </span></b><b><span lang="IN" style="color: black; font-size: 12.0pt; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">Indeks Kepuasan Pelanggan Jasa Keuangan</span></b><span style="font-size: 12.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .25in; margin-right: 0in; margin-top: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none; text-indent: -.25in;">
<span lang="IN" style="color: black; font-size: 12.0pt; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">a.</span><span lang="IN" style="color: black; font-size: 7.0pt; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;"> </span><span lang="IN" style="color: black; font-size: 12.0pt; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">Indeks Kepuasan Pelanggan <i style="mso-bidi-font-style: normal;">Pos Pay</i> </span><span style="font-size: 12.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .25in; margin-right: 0in; margin-top: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none; text-indent: -.25in;">
<span lang="IN" style="color: black; font-size: 12.0pt; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">b.</span><span lang="IN" style="color: black; font-size: 7.0pt; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;"> </span><span lang="IN" style="color: black; font-size: 12.0pt; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">Indeks Kepuasan Pelanggan Wesel Pos</span><span style="font-size: 12.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";"> .....</span>(<a href="mailto:kana_ati@yahoo.com" style="color: #0400ff; text-decoration: none;">baca_selengkapnya</a> )</div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<br /></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<span style="font-size: 12.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">4. Secara keseluruhan, <i style="mso-bidi-font-style: normal;">brand</i>
Surat Kilat Khusus (SKH), Paketpos KH (PpKH), Pos Express dan EMS sudah </span><span style="font-family: ";">. </span><span lang="PT-BR" style="font-family: "; font-size: 12pt;"> </span>(<a href="mailto:kana_ati@yahoo.com" style="color: #0400ff; text-decoration: none;">baca_selengkapnya</a> )</div>
</span></span><br />
<div class="MsoNormal" style="line-height: 150%; text-align: justify;">
<br />
<div class="MsoNormal">
Artikel lengkap dikompilasi oleh/<b>hubungi </b>:<br />
<b><a href="http://www.pemimpinunggul.com/thesis/kanaidi.html" style="color: #0400ff; text-decoration: none;">Kanaidi, SE., M.Si</a> </b>(Penulis, Peneliti, PeBisnis, Trainer dan Dosen Marketing Management). </div>
<div class="MsoNormal">
e-mail ke : <a href="mailto:kana_ati@yahoo.com" style="color: #0400ff; text-decoration: none;">kana_ati@yahoo.com</a> atau <a href="mailto:kanaidi@poltekpos.ac.id" style="color: #0400ff; text-decoration: none;">kanaidi@poltekpos.ac.id</a></div>
<div class="MsoNormal">
<span class="Apple-style-span" style="line-height: normal;"><span style="font-weight: bold;">------------------------------- </span></span></div>
</div>
<br />
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<b><i><span style="font-size: 12.0pt;">ABSTRACT</span></i></b><span style="font-size: 12.0pt;"></span></div>
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<a href="http://ken-kepuasan.blogspot.com/2012/03/analisis-kepuasan-pelanggan-dan-brand.html">http://ken-kepuasan.blogspot.com/2012/03/analisis-kepuasan-pelanggan-dan-brand.html</a></div>
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<b><span style="font-size: 12.0pt; mso-bidi-font-style: italic;">PENDAHULUAN:
Latar Belakang, Tujuan Penelitian</span></b><span style="font-size: 12.0pt;"></span></div>
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<a href="http://ken-kepuasan.blogspot.com/2012/03/analisis-kepuasan-pelanggan-dan-brand.html">http://ken-kepuasan.blogspot.com/2012/03/analisis-kepuasan-pelanggan-dan-brand.html</a></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 27.0pt; margin-right: 0in; margin-top: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none; text-indent: -28.35pt;">
<br /></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 27.0pt; margin-right: 0in; margin-top: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none; text-indent: -28.35pt;">
<b><span lang="IN" style="color: black; font-size: 12.0pt; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">Metode/Pendekatan Penelitian</span></b><span style="font-size: 12.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<b><span style="color: black; font-size: 12.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">3</span></b><b><span lang="IN" style="color: black; font-size: 12.0pt; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">.</span></b><b><span style="color: black; font-size: 12.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">1</span></b><b><span lang="IN" style="color: black; font-size: 12.0pt; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;"><span style="mso-tab-count: 1;"> </span>Penetapan Variabel Survei/Observasi (indikator/atribut) </span></b><b><span style="color: black; font-size: 12.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;"></span></b></div>
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<span style="mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";"><a href="http://ken-kepuasan.blogspot.com/2012/11/analisis-kepuasan-pelanggan-dan-brand.html">http://ken-kepuasan.blogspot.com/2012/11/analisis-kepuasan-pelanggan-dan-brand.html</a></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 27.0pt; margin-right: 0in; margin-top: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none; text-indent: -28.35pt;">
<br /></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 27.0pt; margin-right: 0in; margin-top: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none; text-indent: -28.35pt;">
<b><span lang="IN" style="color: black; font-size: 12.0pt; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">Metode/Pendekatan Penelitian</span></b><span style="font-size: 12.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";"></span></div>
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<b><span style="color: black; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">3.3</span></b><b><span lang="IN" style="color: black; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;"><span style="mso-tab-count: 1;"> </span></span></b><b><span style="color: black; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">Populasi
</span></b><b><span lang="IN" style="color: black; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">dan Penetapan Sampel </span></b><span style="mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";"></span></div>
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<b><span style="color: black; mso-themecolor: text1;">3</span></b><b><span lang="IN" style="color: black; mso-ansi-language: IN; mso-themecolor: text1;">.</span><span style="color: black; mso-themecolor: text1;">4</span></b><b><span lang="IN" style="color: black; mso-ansi-language: IN; mso-themecolor: text1;"> <span style="mso-tab-count: 1;"> </span></span><span style="color: black; mso-themecolor: text1;">Teknik </span></b><b><span lang="IN" style="color: black; mso-ansi-language: IN; mso-themecolor: text1;">Pengumpulan Data dan Informasi</span><span style="color: black; mso-themecolor: text1;"></span></b></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<b><span style="color: black; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">3</span></b><b><span lang="IN" style="color: black; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">.</span></b><b><span style="color: black; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">5</span></b><b><span lang="IN" style="color: black; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;"> <span style="mso-tab-count: 1;"> </span>Metode Analisis Data</span></b><span style="mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";"></span></div>
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<a href="http://ken-kepuasan.blogspot.com/2012/11/analisis-kepuasan-pelanggan-dan-brand_9.html">http://ken-kepuasan.blogspot.com/2012/11/analisis-kepuasan-pelanggan-dan-brand_9.html</a></div>
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<br /></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b><span lang="IN" style="color: black; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-themecolor: text1;">Analisis Data Dan
Pembahasan</span></b><span style="mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";"></span></div>
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<b><span style="color: black; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">4.2<span style="mso-spacerun: yes;"> </span>Analisis Kepuasan Pelanggan</span></b><span style="mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";"></span></div>
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<b><span style="color: black; mso-themecolor: text1;">4.3<span style="mso-spacerun: yes;"> </span>Analisis Citra Merek (<i style="mso-bidi-font-style: normal;">Brand Image)</i></span></b></div>
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<a href="http://ken-kepuasan.blogspot.com/2012/11/analisis-kepuasan-pelanggan-dan-brand_1301.html">http://ken-kepuasan.blogspot.com/2012/11/analisis-kepuasan-pelanggan-dan-brand_1301.html</a></div>
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<br /></div>
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<b style="mso-bidi-font-weight: normal;"><span style="color: black; font-size: 12.0pt; mso-bidi-font-family: "Times New Roman"; mso-themecolor: text1;">Kesimpulan</span></b></div>
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<a href="http://ken-kepuasan.blogspot.com/2012/11/analisis-kepuasan-pelanggan-dan-brand_6507.html">http://ken-kepuasan.blogspot.com/2012/11/analisis-kepuasan-pelanggan-dan-brand_6507.html</a></div>
</div>
Kanaidi, SE., M.Sihttp://www.blogger.com/profile/03647932834042123327noreply@blogger.com0tag:blogger.com,1999:blog-2322273990272658896.post-78011292876390335952012-11-09T06:16:00.001-08:002012-11-09T06:31:06.259-08:00Analisis Kepuasan Pelanggan dan Brand Image PT. POS INDONESIA (Studi pada Kantorpos Besar Medan 20000) <div style="text-align: center;">
oleh : <span style="font-weight: bold;">Kanaidi, SE., M.Si</span><br />
<span style="font-weight: bold;"> </span></div>
<div class="MsoNormal" style="text-align: center;">
<span style="font-family: "; font-size: 12.0pt; mso-bidi-line-height: 115%;">(Publikasi pada : <b>Proceeding Seminar Nasional Akuntansi - Bisnis</b> (SNAB) 2012, 27 Maret 2012, ISSN : 2252-3936)</span></div>
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</xml><![endif]--><b><span lang="IN" style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-ansi-language: IN; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-themecolor: text1;">Analisis Data Dan
Pembahasan</span></b></div>
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<b><span lang="IN" style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-ansi-language: IN; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-themecolor: text1;"> </span></b><b><span style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: EN-US; mso-themecolor: text1;">4.2<span style="mso-spacerun: yes;"> </span>Analisis Kepuasan Pelanggan</span></b></div>
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<b><span lang="IN" style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-ansi-language: IN; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-themecolor: text1;"><span lang="IN" style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-ansi-language: IN; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-themecolor: text1;">
</span></span></b><span lang="IN" style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-ansi-language: IN; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-themecolor: text1;"><span lang="IN" style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-ansi-language: IN; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-themecolor: text1;"></span></span><br />
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none; text-indent: 27.0pt;">
<span lang="IN" style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-ansi-language: IN; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-themecolor: text1;"><span lang="IN" style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-ansi-language: IN; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-themecolor: text1;"><span style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: EN-US; mso-bidi-font-weight: bold; mso-themecolor: text1;">Kepuasan pelanggan bisa didefinisikan sebagai
kemampuan suatu produk atau layanan untuk memenuhi harapan pelanggan. Kemampuan
ini tercermin dalam perbandingan antara nilai persepsi pelanggan terhadap
harapan pelanggan untuk setiap atribut layanan. Analisis Kepuasan Pelanggan
dikelompokkan dalam dua jenis layanan yaitu layanan <i style="mso-bidi-font-style: normal;">mail</i> dan layanan jasa keuangan. Untuk layanan <i style="mso-bidi-font-style: normal;">mail</i> dikelompokkan lagi dalam dua segmen pelanggan yaitu ritel dan
korporat. Analisis untuk setiap jenis layanan dan segmen pelanggannya diuraikan
di bawah ini.</span><span style="font-family: ";">. </span><span lang="PT-BR" style="font-family: "; font-size: 12pt;"> </span>(<a href="mailto:kana_ati@yahoo.com" style="color: #0400ff; text-decoration: none;">baca_selengkapnya</a> )</span></span></div>
<span lang="IN" style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-ansi-language: IN; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-themecolor: text1;"><span lang="IN" style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-ansi-language: IN; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-themecolor: text1;">
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<b><span style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: EN-US; mso-themecolor: text1;">4.3<span style="mso-spacerun: yes;"> </span>Analisis Citra Merek (<i style="mso-bidi-font-style: normal;">Brand Image)</i></span></b></div>
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<span lang="IN" style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-ansi-language: IN; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-themecolor: text1;">Untuk layanan Domestik (khususnya SKH, Paket</span><span style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-themecolor: text1;">pos</span><span lang="IN" style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-ansi-language: IN; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-themecolor: text1;"> KH,</span><span lang="IN" style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-themecolor: text1;"> </span><span lang="IN" style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-ansi-language: IN; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-themecolor: text1;">dan
Pos Express), secara keseluruhan atribut didapati bahwa <i style="mso-bidi-font-style: normal;">brand image</i> Pos Express dinilai oleh pelanggan lebih baik jika
dibandingkan dengan <i style="mso-bidi-font-style: normal;">brand image</i> SKH
dan Paket</span><span style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-themecolor: text1;">pos</span><span lang="IN" style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-ansi-language: IN; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-themecolor: text1;"> KH, terutama dalam hal : sebagai kiriman yang
terpercaya, kualitas pelayanan, kenyamanan ruang pelayanan, pemberian garansi
dan keamanan atas kiriman.</span><span lang="IN" style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-themecolor: text1;"> </span><span style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-themecolor: text1;">Berdasarkan data yang ada </span><span lang="IN" style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-ansi-language: IN; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-themecolor: text1;">didapati bahwa baik layanan SKH, Paket</span><span style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-themecolor: text1;">pos</span><span lang="IN" style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-ansi-language: IN; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-themecolor: text1;"> KH,
maupun Pos Express termasuk dalam <i><b>....</b></i></span><span lang="IN" style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-ansi-language: IN; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-themecolor: text1;"><span lang="IN" style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-ansi-language: IN; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-themecolor: text1;"><span style="font-family: ";"> </span><span lang="PT-BR" style="font-family: "; font-size: 12pt;"> </span>(<a href="mailto:kana_ati@yahoo.com" style="color: #0400ff; text-decoration: none;">baca_selengkapnya</a> )</span></span></div>
<span lang="IN" style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-ansi-language: IN; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-themecolor: text1;"><span lang="IN" style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-ansi-language: IN; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-themecolor: text1;"></span></span><b><span lang="IN" style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-ansi-language: IN; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-themecolor: text1;"><span lang="IN" style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-ansi-language: IN; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-themecolor: text1;">
</span></span></b><br />
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Artikel lengkap dikompilasi oleh/<b>hubungi </b>:<br />
<b><a href="http://www.pemimpinunggul.com/thesis/kanaidi.html" style="color: #0400ff; text-decoration: none;">Kanaidi, SE., M.Si</a> </b>(Penulis, Peneliti, PeBisnis, Trainer dan Dosen Marketing Management). </div>
<div class="MsoNormal">
e-mail ke : <a href="mailto:kana_ati@yahoo.com" style="color: #0400ff; text-decoration: none;">kana_ati@yahoo.com</a> atau <a href="mailto:kanaidi@poltekpos.ac.id" style="color: #0400ff; text-decoration: none;">kanaidi@poltekpos.ac.id</a></div>
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<span class="Apple-style-span" style="line-height: normal;"><span style="font-weight: bold;">------------------------------- </span></span><br />
<br />
<br />
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;">
<b><i><span style="font-size: 12.0pt;">ABSTRACT</span></i></b><span style="font-size: 12.0pt;"></span></div>
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<a href="http://ken-kepuasan.blogspot.com/2012/03/analisis-kepuasan-pelanggan-dan-brand.html">http://ken-kepuasan.blogspot.com/2012/03/analisis-kepuasan-pelanggan-dan-brand.html</a></div>
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<br /></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;">
<b><span style="font-size: 12.0pt; mso-bidi-font-style: italic;">PENDAHULUAN:
Latar Belakang, Tujuan Penelitian</span></b><span style="font-size: 12.0pt;"></span></div>
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<a href="http://ken-kepuasan.blogspot.com/2012/03/analisis-kepuasan-pelanggan-dan-brand.html">http://ken-kepuasan.blogspot.com/2012/03/analisis-kepuasan-pelanggan-dan-brand.html</a></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 27.0pt; margin-right: 0in; margin-top: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none; text-indent: -28.35pt;">
<br /></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 27.0pt; margin-right: 0in; margin-top: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none; text-indent: -28.35pt;">
<b><span lang="IN" style="color: black; font-size: 12.0pt; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">Metode/Pendekatan Penelitian</span></b><span style="font-size: 12.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<b><span style="color: black; font-size: 12.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">3</span></b><b><span lang="IN" style="color: black; font-size: 12.0pt; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">.</span></b><b><span style="color: black; font-size: 12.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">1</span></b><b><span lang="IN" style="color: black; font-size: 12.0pt; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;"><span style="mso-tab-count: 1;"> </span>Penetapan Variabel Survei/Observasi (indikator/atribut) </span></b><b><span style="color: black; font-size: 12.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;"></span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<span style="mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";"><a href="http://ken-kepuasan.blogspot.com/2012/11/analisis-kepuasan-pelanggan-dan-brand.html">http://ken-kepuasan.blogspot.com/2012/11/analisis-kepuasan-pelanggan-dan-brand.html</a></span></div>
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<br /></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 27.0pt; margin-right: 0in; margin-top: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none; text-indent: -28.35pt;">
<b><span lang="IN" style="color: black; font-size: 12.0pt; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">Metode/Pendekatan Penelitian</span></b><span style="font-size: 12.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";"></span></div>
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<b><span style="color: black; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">3.3</span></b><b><span lang="IN" style="color: black; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;"><span style="mso-tab-count: 1;"> </span></span></b><b><span style="color: black; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">Populasi
</span></b><b><span lang="IN" style="color: black; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">dan Penetapan Sampel </span></b><span style="mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";"></span></div>
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<b><span style="color: black; mso-themecolor: text1;">3</span></b><b><span lang="IN" style="color: black; mso-ansi-language: IN; mso-themecolor: text1;">.</span><span style="color: black; mso-themecolor: text1;">4</span></b><b><span lang="IN" style="color: black; mso-ansi-language: IN; mso-themecolor: text1;"> <span style="mso-tab-count: 1;"> </span></span><span style="color: black; mso-themecolor: text1;">Teknik </span></b><b><span lang="IN" style="color: black; mso-ansi-language: IN; mso-themecolor: text1;">Pengumpulan Data dan Informasi</span><span style="color: black; mso-themecolor: text1;"></span></b></div>
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<b><span style="color: black; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">3</span></b><b><span lang="IN" style="color: black; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">.</span></b><b><span style="color: black; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">5</span></b><b><span lang="IN" style="color: black; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;"> <span style="mso-tab-count: 1;"> </span>Metode Analisis Data</span></b><span style="mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";"></span></div>
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<a href="http://ken-kepuasan.blogspot.com/2012/11/analisis-kepuasan-pelanggan-dan-brand_9.html">http://ken-kepuasan.blogspot.com/2012/11/analisis-kepuasan-pelanggan-dan-brand_9.html</a></div>
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<br /></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b><span lang="IN" style="color: black; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-themecolor: text1;">Analisis Data Dan
Pembahasan</span></b><span style="mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";"></span></div>
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<b><span style="color: black; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">4.2<span style="mso-spacerun: yes;"> </span>Analisis Kepuasan Pelanggan</span></b><span style="mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";"></span></div>
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<b><span style="color: black; mso-themecolor: text1;">4.3<span style="mso-spacerun: yes;"> </span>Analisis Citra Merek (<i style="mso-bidi-font-style: normal;">Brand Image)</i></span></b></div>
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<a href="http://ken-kepuasan.blogspot.com/2012/11/analisis-kepuasan-pelanggan-dan-brand_1301.html">http://ken-kepuasan.blogspot.com/2012/11/analisis-kepuasan-pelanggan-dan-brand_1301.html</a></div>
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<br /></div>
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<b style="mso-bidi-font-weight: normal;"><span style="color: black; font-size: 12.0pt; mso-bidi-font-family: "Times New Roman"; mso-themecolor: text1;">Kesimpulan</span></b></div>
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<a href="http://ken-kepuasan.blogspot.com/2012/11/analisis-kepuasan-pelanggan-dan-brand_6507.html">http://ken-kepuasan.blogspot.com/2012/11/analisis-kepuasan-pelanggan-dan-brand_6507.html</a></div>
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Kanaidi, SE., M.Sihttp://www.blogger.com/profile/03647932834042123327noreply@blogger.com0tag:blogger.com,1999:blog-2322273990272658896.post-18829447874932160372012-11-09T06:08:00.004-08:002012-11-09T06:31:14.942-08:00Analisis Kepuasan Pelanggan dan Brand Image PT. POS INDONESIA (Studi pada Kantorpos Besar Medan 20000) <div style="text-align: center;">
oleh : <span style="font-weight: bold;">Kanaidi, SE., M.Si</span><br />
<span style="font-weight: bold;"> </span></div>
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<span style="font-family: "; font-size: 12.0pt; mso-bidi-line-height: 115%;">(Publikasi pada : <b>Proceeding Seminar Nasional Akuntansi - Bisnis</b> (SNAB) 2012, 27 Maret 2012, ISSN : 2252-3936)</span></div>
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<b><span style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: EN-US; mso-themecolor: text1;">3.3</span></b><b><span lang="IN" style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-themecolor: text1;"><span style="mso-tab-count: 1;"> </span></span></b><b><span style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: EN-US; mso-themecolor: text1;">Populasi </span></b><b><span lang="IN" style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-themecolor: text1;">dan Penetapan Sampel </span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 21.3pt; margin-right: 0in; margin-top: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none; text-indent: 23.7pt;">
<span style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: EN-US; mso-bidi-font-weight: bold; mso-themecolor: text1;">Populasi dalam penelitian ini adalah semua pelanggan yang telah pernah
menggunakan jasa pos dan pesaing <span style="mso-spacerun: yes;"> </span>PT. </span><span lang="IN" style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-bidi-font-weight: bold; mso-themecolor: text1;">Pos Indonesia</span><span style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: EN-US; mso-bidi-font-weight: bold; mso-themecolor: text1;"> di Kota Medan.</span><span lang="IN" style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-ansi-language: IN; mso-bidi-font-weight: bold; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-themecolor: text1;"> Metode yang digunakan </span><span style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-ansi-language: EN-US; mso-bidi-font-weight: bold; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-themecolor: text1;">dalam penetapan sampel
penelitian ini adalah </span><i style="mso-bidi-font-style: normal;"><span lang="IN" style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-ansi-language: IN; mso-bidi-font-weight: bold; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-themecolor: text1;">“judgement sampling”.....</span></i><span lang="IN" style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-ansi-language: IN; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-themecolor: text1;"><span lang="IN" style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-ansi-language: IN; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-themecolor: text1;"><b><i><span style="font-family: ";"> </span><span lang="PT-BR" style="font-family: "; font-size: 12pt;"> </span>(<a href="mailto:kana_ati@yahoo.com" style="color: #0400ff; text-decoration: none;">baca_selengkapnya</a>)</i></b></span></span></div>
<br />
<br />
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 21.3pt; margin-right: 0in; margin-top: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none; text-indent: -21.3pt;">
<i style="mso-bidi-font-style: normal;"><span lang="IN" style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-ansi-language: IN; mso-bidi-font-weight: bold; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-themecolor: text1;"></span></i><b><span style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: EN-US; mso-themecolor: text1;">3</span></b><b><span lang="IN" style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-themecolor: text1;">.</span></b><b><span style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: EN-US; mso-themecolor: text1;">4</span></b><b><span lang="IN" style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-themecolor: text1;"> <span style="mso-tab-count: 1;"> </span></span></b><b><span style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: EN-US; mso-themecolor: text1;">Teknik </span></b><b><span lang="IN" style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-themecolor: text1;">Pengumpulan Data dan Informasi</span></b></div>
<span lang="IN" style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-ansi-language: IN; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-themecolor: text1;">Data yang diperlukan untuk kepentingan </span><span style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-themecolor: text1;">penelitian</span><span lang="IN" style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-ansi-language: IN; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-themecolor: text1;"> ini
diperoleh dengan menggunakan kuesioner terstruktur dan wawancara (interview).
Kuesioner terstruktur dipersiapkan untuk<i><b> </b></i></span><span lang="IN" style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-ansi-language: IN; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-themecolor: text1;"><span lang="IN" style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-ansi-language: IN; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-themecolor: text1;"><b><i>....</i></b></span></span><span lang="IN" style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-ansi-language: IN; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-themecolor: text1;"><span lang="IN" style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-ansi-language: IN; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-themecolor: text1;"><b><i>(<a href="mailto:kana_ati@yahoo.com" style="color: #0400ff; text-decoration: none;">baca_selengkapnya</a>)</i></b></span></span><br />
<br />
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<b><span style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: EN-US; mso-themecolor: text1;">3</span></b><b><span lang="IN" style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-themecolor: text1;">.</span></b><b><span style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: EN-US; mso-themecolor: text1;">5</span></b><b><span lang="IN" style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-themecolor: text1;"> <span style="mso-tab-count: 1;"> </span>Metode Analisis
Data</span></b></div>
<span lang="IN" style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-ansi-language: IN; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-themecolor: text1;">Data yang telah dikumpulkan kemudian dianalisis dengan
menggunakan statistik deskriptif. Untuk mengetahui kesenjangan (gap) antara
kualitas pelayanan yang diharapkan dengan yang dirasakan, maka <b><i>.....</i></b></span><span lang="IN" style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-ansi-language: IN; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-themecolor: text1;"><span lang="IN" style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-ansi-language: IN; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-themecolor: text1;"><b><i><span style="font-family: ";"> </span><span lang="PT-BR" style="font-family: "; font-size: 12pt;"> </span>(<a href="mailto:kana_ati@yahoo.com" style="color: #0400ff; text-decoration: none;">baca_selengkapnya</a>)</i></b></span></span><br />
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<br />
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Artikel lengkap dikompilasi oleh/<b>hubungi </b>:<br />
<b><a href="http://www.pemimpinunggul.com/thesis/kanaidi.html" style="color: #0400ff; text-decoration: none;">Kanaidi, SE., M.Si</a> </b>(Penulis, Peneliti, PeBisnis, Trainer dan Dosen Marketing Management). </div>
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e-mail ke : <a href="mailto:kana_ati@yahoo.com" style="color: #0400ff; text-decoration: none;">kana_ati@yahoo.com</a> atau <a href="mailto:kanaidi@poltekpos.ac.id" style="color: #0400ff; text-decoration: none;">kanaidi@poltekpos.ac.id</a></div>
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<span class="Apple-style-span" style="line-height: normal;"><span style="font-weight: bold;">------------------------------- </span></span></div>
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<span lang="IN" style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-ansi-language: IN; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-themecolor: text1;"><span lang="IN" style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 115%; mso-ansi-language: IN; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-themecolor: text1;"> </span></span><br />
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<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;">
<b><i><span style="font-size: 12.0pt;">ABSTRACT</span></i></b><span style="font-size: 12.0pt;"></span></div>
<div class="MsoNormal">
<a href="http://ken-kepuasan.blogspot.com/2012/03/analisis-kepuasan-pelanggan-dan-brand.html">http://ken-kepuasan.blogspot.com/2012/03/analisis-kepuasan-pelanggan-dan-brand.html</a></div>
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<br /></div>
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<b><span style="font-size: 12.0pt; mso-bidi-font-style: italic;">PENDAHULUAN:
Latar Belakang, Tujuan Penelitian</span></b><span style="font-size: 12.0pt;"></span></div>
<div class="MsoNormal">
<a href="http://ken-kepuasan.blogspot.com/2012/03/analisis-kepuasan-pelanggan-dan-brand.html">http://ken-kepuasan.blogspot.com/2012/03/analisis-kepuasan-pelanggan-dan-brand.html</a></div>
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<br /></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 27.0pt; margin-right: 0in; margin-top: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none; text-indent: -28.35pt;">
<b><span lang="IN" style="color: black; font-size: 12.0pt; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">Metode/Pendekatan Penelitian</span></b><span style="font-size: 12.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";"></span></div>
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<b><span style="color: black; font-size: 12.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">3</span></b><b><span lang="IN" style="color: black; font-size: 12.0pt; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">.</span></b><b><span style="color: black; font-size: 12.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">1</span></b><b><span lang="IN" style="color: black; font-size: 12.0pt; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;"><span style="mso-tab-count: 1;"> </span>Penetapan Variabel Survei/Observasi (indikator/atribut) </span></b><b><span style="color: black; font-size: 12.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;"></span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<span style="mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";"><a href="http://ken-kepuasan.blogspot.com/2012/11/analisis-kepuasan-pelanggan-dan-brand.html">http://ken-kepuasan.blogspot.com/2012/11/analisis-kepuasan-pelanggan-dan-brand.html</a></span></div>
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<br /></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 27.0pt; margin-right: 0in; margin-top: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none; text-indent: -28.35pt;">
<b><span lang="IN" style="color: black; font-size: 12.0pt; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">Metode/Pendekatan Penelitian</span></b><span style="font-size: 12.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";"></span></div>
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<b><span style="color: black; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">3.3</span></b><b><span lang="IN" style="color: black; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;"><span style="mso-tab-count: 1;"> </span></span></b><b><span style="color: black; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">Populasi
</span></b><b><span lang="IN" style="color: black; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">dan Penetapan Sampel </span></b><span style="mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";"></span></div>
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<b><span style="color: black; mso-themecolor: text1;">3</span></b><b><span lang="IN" style="color: black; mso-ansi-language: IN; mso-themecolor: text1;">.</span><span style="color: black; mso-themecolor: text1;">4</span></b><b><span lang="IN" style="color: black; mso-ansi-language: IN; mso-themecolor: text1;"> <span style="mso-tab-count: 1;"> </span></span><span style="color: black; mso-themecolor: text1;">Teknik </span></b><b><span lang="IN" style="color: black; mso-ansi-language: IN; mso-themecolor: text1;">Pengumpulan Data dan Informasi</span><span style="color: black; mso-themecolor: text1;"></span></b></div>
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<b><span style="color: black; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">3</span></b><b><span lang="IN" style="color: black; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">.</span></b><b><span style="color: black; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">5</span></b><b><span lang="IN" style="color: black; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;"> <span style="mso-tab-count: 1;"> </span>Metode Analisis Data</span></b><span style="mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";"></span></div>
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<a href="http://ken-kepuasan.blogspot.com/2012/11/analisis-kepuasan-pelanggan-dan-brand_9.html">http://ken-kepuasan.blogspot.com/2012/11/analisis-kepuasan-pelanggan-dan-brand_9.html</a></div>
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<b><span lang="IN" style="color: black; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-themecolor: text1;">Analisis Data Dan
Pembahasan</span></b><span style="mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";"></span></div>
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<b><span style="color: black; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">4.2<span style="mso-spacerun: yes;"> </span>Analisis Kepuasan Pelanggan</span></b><span style="mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";"></span></div>
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<b><span style="color: black; mso-themecolor: text1;">4.3<span style="mso-spacerun: yes;"> </span>Analisis Citra Merek (<i style="mso-bidi-font-style: normal;">Brand Image)</i></span></b></div>
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<a href="http://ken-kepuasan.blogspot.com/2012/11/analisis-kepuasan-pelanggan-dan-brand_1301.html">http://ken-kepuasan.blogspot.com/2012/11/analisis-kepuasan-pelanggan-dan-brand_1301.html</a></div>
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<br /></div>
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<b style="mso-bidi-font-weight: normal;"><span style="color: black; font-size: 12.0pt; mso-bidi-font-family: "Times New Roman"; mso-themecolor: text1;">Kesimpulan</span></b></div>
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<a href="http://ken-kepuasan.blogspot.com/2012/11/analisis-kepuasan-pelanggan-dan-brand_6507.html">http://ken-kepuasan.blogspot.com/2012/11/analisis-kepuasan-pelanggan-dan-brand_6507.html</a></div>
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</span></span>Kanaidi, SE., M.Sihttp://www.blogger.com/profile/03647932834042123327noreply@blogger.com0tag:blogger.com,1999:blog-2322273990272658896.post-89830633369176719182012-11-09T05:58:00.002-08:002012-11-09T06:31:24.738-08:00Analisis Kepuasan Pelanggan dan Brand Image PT. POS INDONESIA (Studi pada Kantorpos Besar Medan 20000)<h3 class="post-title entry-title" itemprop="name">
</h3>
<div class="post-header">
</div>
<div style="text-align: center;">
oleh : <span style="font-weight: bold;">Kanaidi, SE., M.Si</span><br />
<span style="font-weight: bold;"> </span></div>
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<span style="font-family: "; font-size: 12.0pt; mso-bidi-line-height: 115%;">(Publikasi pada : <b>Proceeding Seminar Nasional Akuntansi - Bisnis</b> (SNAB) 2012, 27 Maret 2012, ISSN : 2252-3936)</span></div>
<br />
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<b><span lang="IN" style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-themecolor: text1;">Metode/Pendekatan Penelitian</span></b></div>
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<b><span style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: EN-US; mso-themecolor: text1;">3</span></b><b><span lang="IN" style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-themecolor: text1;">.</span></b><b><span style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: EN-US; mso-themecolor: text1;">1</span></b><b><span lang="IN" style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-themecolor: text1;"><span style="mso-tab-count: 1;"> </span>Penetapan Variabel
Survei/Observasi (indikator/atribut) </span></b></div>
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<b><span lang="IN" style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-themecolor: text1;">1.<span style="mso-tab-count: 1;"> </span>Pengukuran
Kepuasan Pelanggan :</span></b></div>
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<span lang="IN" style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-bidi-font-weight: bold; mso-themecolor: text1;">Sesuai dengan
pendekatan teoritis di atas terutama telaah pada 5 dimensi pelayanan, maka
operasionalisasi Variabel untuk mengukur Kepuasan Pelanggan terhadap pelayanan
Pos Indonesia ditentukan melalui 29 atribut pelayanan</span><span style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: EN-US; mso-bidi-font-weight: bold; mso-themecolor: text1;">.</span><span style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-bidi-font-weight: bold; mso-themecolor: text1;"> </span><span style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: EN-US; mso-bidi-font-weight: bold; mso-themecolor: text1;"></span></div>
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<b><span lang="IN" style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-themecolor: text1;">2.<span style="mso-tab-count: 1;"> </span>Pengukuran
Persepsi <i style="mso-bidi-font-style: normal;">Brand Image</i> :</span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 21.3pt; margin-right: 0in; margin-top: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none; text-indent: 23.7pt;">
<span lang="IN" style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-bidi-font-weight: bold; mso-themecolor: text1;">Sesuai dengan
kerangka pemikiran teoritis, maka variabel <i style="mso-bidi-font-style: normal;">brand
image</i> terdiri dari dimensi; Value Proposition, Customer Service, Location,
Price, dan Promotion. Untuk layanan Pos Indonesia yang meliputi Pos Kilat
Khusus, Pos Express, Express Mail Service, Online Payment (P</span><span style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: EN-US; mso-bidi-font-weight: bold; mso-themecolor: text1;">os </span><span lang="IN" style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-bidi-font-weight: bold; mso-themecolor: text1;">P</span><span style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: EN-US; mso-bidi-font-weight: bold; mso-themecolor: text1;">ay</span><span lang="IN" style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-bidi-font-weight: bold; mso-themecolor: text1;">), dan Weselpos,
dimensi brand image tersebut selanjutnya dideskripsikan ke dalam 27
indikator/atribut pelayanan</span><span style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: EN-US; mso-bidi-font-weight: bold; mso-themecolor: text1;">.....</span><span style="font-family: ";"> </span><span lang="PT-BR" style="font-family: "; font-size: 12pt;"> </span>(<a href="mailto:kana_ati@yahoo.com" style="color: #0400ff; text-decoration: none;">baca_selengkapnya</a> )</div>
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<br />
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Artikel lengkap dikompilasi oleh/<b>hubungi </b>:<br />
<b><a href="http://www.pemimpinunggul.com/thesis/kanaidi.html" style="color: #0400ff; text-decoration: none;">Kanaidi, SE., M.Si</a> </b>(Penulis, Peneliti, PeBisnis, Trainer dan Dosen Marketing Management). </div>
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e-mail ke : <a href="mailto:kana_ati@yahoo.com" style="color: #0400ff; text-decoration: none;">kana_ati@yahoo.com</a> atau <a href="mailto:kanaidi@poltekpos.ac.id" style="color: #0400ff; text-decoration: none;">kanaidi@poltekpos.ac.id</a></div>
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<span class="Apple-style-span" style="line-height: normal;"><span style="font-weight: bold;">------------------------------- </span></span></div>
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<br />
<br />
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;">
<b><i><span style="font-size: 12.0pt;">ABSTRACT</span></i></b><span style="font-size: 12.0pt;"></span></div>
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<a href="http://ken-kepuasan.blogspot.com/2012/03/analisis-kepuasan-pelanggan-dan-brand.html">http://ken-kepuasan.blogspot.com/2012/03/analisis-kepuasan-pelanggan-dan-brand.html</a></div>
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<br /></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;">
<b><span style="font-size: 12.0pt; mso-bidi-font-style: italic;">PENDAHULUAN:
Latar Belakang, Tujuan Penelitian</span></b><span style="font-size: 12.0pt;"></span></div>
<div class="MsoNormal">
<a href="http://ken-kepuasan.blogspot.com/2012/03/analisis-kepuasan-pelanggan-dan-brand.html">http://ken-kepuasan.blogspot.com/2012/03/analisis-kepuasan-pelanggan-dan-brand.html</a></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 27.0pt; margin-right: 0in; margin-top: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none; text-indent: -28.35pt;">
<br /></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 27.0pt; margin-right: 0in; margin-top: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none; text-indent: -28.35pt;">
<b><span lang="IN" style="color: black; font-size: 12.0pt; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">Metode/Pendekatan Penelitian</span></b><span style="font-size: 12.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<b><span style="color: black; font-size: 12.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">3</span></b><b><span lang="IN" style="color: black; font-size: 12.0pt; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">.</span></b><b><span style="color: black; font-size: 12.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">1</span></b><b><span lang="IN" style="color: black; font-size: 12.0pt; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;"><span style="mso-tab-count: 1;"> </span>Penetapan Variabel Survei/Observasi (indikator/atribut) </span></b><b><span style="color: black; font-size: 12.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;"></span></b></div>
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<span style="mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";"><a href="http://ken-kepuasan.blogspot.com/2012/11/analisis-kepuasan-pelanggan-dan-brand.html">http://ken-kepuasan.blogspot.com/2012/11/analisis-kepuasan-pelanggan-dan-brand.html</a></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 27.0pt; margin-right: 0in; margin-top: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none; text-indent: -28.35pt;">
<br /></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 27.0pt; margin-right: 0in; margin-top: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none; text-indent: -28.35pt;">
<b><span lang="IN" style="color: black; font-size: 12.0pt; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">Metode/Pendekatan Penelitian</span></b><span style="font-size: 12.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<b><span style="color: black; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">3.3</span></b><b><span lang="IN" style="color: black; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;"><span style="mso-tab-count: 1;"> </span></span></b><b><span style="color: black; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">Populasi
</span></b><b><span lang="IN" style="color: black; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">dan Penetapan Sampel </span></b><span style="mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<b><span style="color: black; mso-themecolor: text1;">3</span></b><b><span lang="IN" style="color: black; mso-ansi-language: IN; mso-themecolor: text1;">.</span><span style="color: black; mso-themecolor: text1;">4</span></b><b><span lang="IN" style="color: black; mso-ansi-language: IN; mso-themecolor: text1;"> <span style="mso-tab-count: 1;"> </span></span><span style="color: black; mso-themecolor: text1;">Teknik </span></b><b><span lang="IN" style="color: black; mso-ansi-language: IN; mso-themecolor: text1;">Pengumpulan Data dan Informasi</span><span style="color: black; mso-themecolor: text1;"></span></b></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none;">
<b><span style="color: black; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">3</span></b><b><span lang="IN" style="color: black; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">.</span></b><b><span style="color: black; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">5</span></b><b><span lang="IN" style="color: black; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;"> <span style="mso-tab-count: 1;"> </span>Metode Analisis Data</span></b><span style="mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal">
<a href="http://ken-kepuasan.blogspot.com/2012/11/analisis-kepuasan-pelanggan-dan-brand_9.html">http://ken-kepuasan.blogspot.com/2012/11/analisis-kepuasan-pelanggan-dan-brand_9.html</a></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b><span lang="IN" style="color: black; mso-ansi-language: IN; mso-bidi-font-family: "Times New Roman"; mso-themecolor: text1;">Analisis Data Dan
Pembahasan</span></b><span style="mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; text-align: justify;">
<b><span style="color: black; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-themecolor: text1;">4.2<span style="mso-spacerun: yes;"> </span>Analisis Kepuasan Pelanggan</span></b><span style="mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";"></span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;">
<b><span style="color: black; mso-themecolor: text1;">4.3<span style="mso-spacerun: yes;"> </span>Analisis Citra Merek (<i style="mso-bidi-font-style: normal;">Brand Image)</i></span></b></div>
<div class="MsoNormal">
<a href="http://ken-kepuasan.blogspot.com/2012/11/analisis-kepuasan-pelanggan-dan-brand_1301.html">http://ken-kepuasan.blogspot.com/2012/11/analisis-kepuasan-pelanggan-dan-brand_1301.html</a></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .25in; margin-right: 0in; margin-top: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none; text-indent: -.25in;">
<br /></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .25in; margin-right: 0in; margin-top: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none; text-indent: -.25in;">
<b style="mso-bidi-font-weight: normal;"><span style="color: black; font-size: 12.0pt; mso-bidi-font-family: "Times New Roman"; mso-themecolor: text1;">Kesimpulan</span></b></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;">
<a href="http://ken-kepuasan.blogspot.com/2012/11/analisis-kepuasan-pelanggan-dan-brand_6507.html">http://ken-kepuasan.blogspot.com/2012/11/analisis-kepuasan-pelanggan-dan-brand_6507.html</a></div>
<br />
<div class="MsoNormal" style="line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 21.3pt; margin-right: 0in; margin-top: 0in; mso-layout-grid-align: none; text-align: justify; text-autospace: none; text-indent: 23.7pt;">
<span style="color: black; font-family: "Times New Roman","serif"; font-size: 12.0pt; line-height: 150%; mso-ansi-language: EN-US; mso-themecolor: text1;"> </span></div>
Kanaidi, SE., M.Sihttp://www.blogger.com/profile/03647932834042123327noreply@blogger.com0tag:blogger.com,1999:blog-2322273990272658896.post-68927539251423045602012-03-27T04:51:00.003-07:002012-11-09T06:31:44.546-08:00Analisis Kepuasan Pelanggan dan Brand Image PT. POS INDONESIA (Studi pada Kantorpos Besar Medan 20000)<div style="text-align: center;">
oleh : <span style="font-weight: bold;">Kanaidi, SE., M.Si</span><br />
<span style="font-weight: bold;"> </span></div>
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<span style="font-family: "; font-size: 12.0pt; mso-bidi-line-height: 115%;">(Publikasi pada : <b>Proceeding Seminar Nasional Akuntansi - Bisnis</b> (SNAB) 2012, 27 Maret 2012, ISSN : 2252-3936)</span></div>
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<span style="font-style: italic; font-weight: bold;">ABSTRACT </span><br />
This study aims to determine the level of customer satisfaction for service PT. Pos Indonesia and customer feedback on the brand image of some service PT. Pos Indonesia in Medan City area. The research was conducted on 200 user retail and 10 corporate users of Post, and 15 service users in the city of Medan Pos competitors as the study sample. Primary data obtained through interviews and questionnaires that the validity and reliability have been tested first. The data were analyzed descriptively using the method of gap analysis and Important Performance Analysis (IPA) between the perceived service quality performance with the expected service quality of the service user Posts and analysis of customer satisfaction levels, as well as brand image analysis of some Postal service in Medan City area from the customer perspective. From the research found that service quality performance in the area of Medan Post Office is included in the excellent category. Customer satisfaction remains at a level below the specified value of satisfaction index and there are some indicators that still need improvement. In terms of brand image, some viewed the postal service has been recognized by the people in the city of Medan.<br />
<span style="font-weight: bold;">Key words</span>: quality of service, customer satisfaction, and the Postal Service's brand image.<br />
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<span style="font-weight: bold;">1. Pendahuluan </span><br />
<span style="font-weight: bold;">1.1 Latar Belakang </span><br />
Sejak Pemerintah RI bersama DPR RI sepakat mengeluarkan Undang-undang No. 38 Tahun 2009 tanggal 14 Oktober 2009 Tentang Pos, perkembangan industri pos pada saat ini banyak mengalami perubahan. Peta persaingan industri pos menjadi lebih kompetitif. Istilah Pos tidak lagi brand yang bersifat eksklusif bagi Pos Indonesia, istilah tersebut telah menjadi brand yang bersifat umum bagi Industri Pos secara keseluruhan, baik bagi badan penyelelnggara pos yang ditunjuk pemerintah dalam hal ini PT. Pos Indonesia (Persero), maupun bagi pelaku industri pos yang tergabung dalam ASPERINDO.<br />
Konsekuensi dari munculnya Undang-undang tersebut mengakibatkan persaingan di industri ini berjalan lebih terbuka. Situasi demikian menuntut persyaratan kualitas yang harus mampu disajikan oleh para pelaku/operator industri pos. Pelayanan pos yang berkualitas secara tegas dinyatakan pada pasal 3 huruf c, pasal 7 ayat 1, dan pasal 9 Undang-undang RI No.38 Tahun 2009. Untuk menghasilkan layanan yang berkualitas diperlukan tiga komponen utama pelayanan meliputi; komponen process, people, dan physical evidence, yang semuanya terdeskripsi dalam dimensi pelayanan jasa (Parasuraman, 1995) meliputi; dimensi Tangible, Empathy, Reliability, Responsiveness, dan Assurance.<br />
Ketika perusahaan mampu mempertahankan tiga komponen utama pelayanan berada pada posisi excellence, maka upaya membangun kekuatan merek akan menjadi lebih mudah. Jean-Noel Kapferer (2010) menyatakan, bahwa dua faktor kunci dalam membangun kekuatan merek (brand image) dalam pelayanan jasa adalah dengan cara menciptakan identitas merek yang benar-benar berbeda dari pesaing, dan membangun brand personality yang unik. Brand personality jelas berkaitan dengan dimensi reliability, assurance, empathy, dan responsiveness, bahkan Hankinson and Cowking (1993:1) lebih mempertegas; ketika perusahaan mampu menciptakan kedua aspek tersebut (identitas merek dan brand personality), maka daya saing perusahaan menjadi lebih kuat.<br />
Agar upaya di atas berhasil, maka sistem manajemen dengan pendekatan konsep PDCA (Plan, Do, Check, Action) perlu diimplementasikan. Konsep ini memandang bahwa proses-proses yang terjadi dalam setiap kegiatan atau kinerja yang bermutu merupakan suatu lingkaran. Dalam setiap kegiatan atau usaha perbaikan mutu, ada empat langkah yang dilakukan dan keseluruhannya merupakan lingkaran, salah satu langkah yang perlu ditempuh adalah “check” yaitu meneliti (mengevaluasi) apa yang telah dilaksanakan, dan menemukan kelemahan/kekurangan yang perlu diperbaiki, disamping hal-hal yang sudah benar dilakukan.<br />
Berdasarkan kelemahan/kekurangan tersebut disusun rencana perbaikan untuk perencanaan dan pelaksanaan selanjutnya. Tindakan ini sejalan dengan prinsip pertama dari delapan prinsip manajemen mutu yaitu Customer Focus, dimana semua aktivitas perencanaan dan implementasi sistem semata-mata untuk memuaskan customer. Dengan demikian feedback yang diperlukan untuk perbaikan pelayanan seyogyanya dihasilkan melalui survei pelanggan, dan kegiatan survei pengukuran kinerja sistem manajemen mutu dilaksanakan secara berkala minimal sekali dalam dua tahun sebagaimana tercantum dalam Prosedur Pengukuran Kepuasan Pelanggan.<br />
Berdasarkan uraian di atas, maka dipandang perlu untuk dilakukan penelitian kepuasan pelanggan dan brand image pelanggan terhadap produk/layanan PT. Pos Indonesia ini dalam rangka pengukuran kinerja sistem manajemen mutu, sehingga akan dapat diketahui posisi Indeks Kepuasan Pelanggan (Customer Satisfaction Index) pelayanan yang diberikan oleh PT. Pos Indonesia, khususnya oleh Kantorpos Medan.<br />
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<span style="font-weight: bold;">1.2 Tujuan Penelitian </span><br />
1. Untuk mengetahui tingkat/index kepuasan pelanggan akan produk/layanan PT. Pos Indonesia, yang diperoleh dengan cara membandingkan antara tingkat harapan pelanggan (ekspektasi) dengan performa aktual (persepsi) dari layanan jasa PT. Pos Indonesia.<br />
2. Untuk mengetahui brand image produk Pos berdasarkan perspektif pelanggan PT. Pos Indonesia,,,<span style="font-family: ";">. . . . . </span><span lang="PT-BR" style="font-family: "; font-size: 12pt;"> </span>(<a href="mailto:kana_ati@yahoo.com" style="color: #0400ff; text-decoration: none;">baca_selengkapnya</a> )<br />
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Artikel lengkap dikompilasi oleh/<b>hubungi </b>:<br />
<b><a href="http://www.pemimpinunggul.com/thesis/kanaidi.html" style="color: #0400ff; text-decoration: none;">Kanaidi, SE., M.Si</a> </b>(Penulis, Peneliti, PeBisnis, Trainer dan Dosen Marketing Management). </div>
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e-mail ke : <a href="mailto:kana_ati@yahoo.com" style="color: #0400ff; text-decoration: none;">kana_ati@yahoo.com</a> atau <a href="mailto:kanaidi@poltekpos.ac.id" style="color: #0400ff; text-decoration: none;">kanaidi@poltekpos.ac.id</a></div>
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Kanaidi, SE., M.Sihttp://www.blogger.com/profile/03647932834042123327noreply@blogger.com0tag:blogger.com,1999:blog-2322273990272658896.post-53170251504990314272012-01-14T06:47:00.000-08:002012-01-14T06:56:18.716-08:00Analisis Kepuasan Pelanggan Untuk Layanan Mail PT Pos Indonesia (Persero)<div style="text-align: center;">oleh : <span style="font-weight: bold;">Kanaidi dkk</span><br style="font-weight: bold;"><span style="font-weight: bold;">POLITEKNIK POS INDONESIA - 2012</span><br /></div><br /><div style="text-align: justify;">Kepuasan pelanggan bisa didefinisikan sebagai kemampuan suatu produk atau layanan untuk memenuhi harapan pelanggan. Kemampuan ini tercermin dalam perbandingan antara nilai persepsi pelanggan terhadap harapan pelanggan untuk setiap atribut layanan.<br />Analisis kepuasan pelanggan dilengkapi dengan sebuah diagram untuk memandu program perbaikan layanan. Untuk melihat atribut-atribut mana yang perlu mendapat prioritas perbaikan, dipertahankan, dan belum memerlukan prioritas untuk perbaikan, setiap atribut dipetakan dalam peta Importance-Performance Analysis (IPA), yakni Diagram Kartesius yang membagi peta perbandingan antara harapan pelanggan dengan tingkat pemenuhannya dalam empat kuadran.<br />Berdasarkan hasil penelitian terhadap 1200 responden (sebagai sampel di 6 kota besar Indonesia) didapati layanan mail PT Pos Indonesia terdiri dari Suratpos Kilat Khusus (Skh), Paketpos Kilat Khusus (Pkh), Pos Express, dan EMS (untuk kiriman internasional), keempat jenis mail ini (menurut pendapat pelanggan retail) memiliki karakter sejenis sehingga harapan pelanggan terhadap layanan ini cenderung sama. 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border-top: 1px none rgba(128, 128, 128, 0.498); margin: 0px 0px 0.25em; padding: 0px; text-indent: 0px;"><a href="http://ken-crm.blogspot.com/" style="color: #0400ff; text-decoration: none;">Jurnal/Artikel “CRM”</a></li></ul></div></div>Kanaidi, SE., M.Sihttp://www.blogger.com/profile/03647932834042123327noreply@blogger.com0tag:blogger.com,1999:blog-2322273990272658896.post-89867625928406097632011-05-23T05:07:00.000-07:002011-09-07T05:02:20.558-07:00A New Approach to Customer Satisfaction, Service Quality and Relationship Quality Research<div style="text-align: center;">by : <span style="font-weight: bold;">Byron Sharp, Narelle Page, John Dawes</span><br /></div><div style="text-align: center;">Published by : <span style="font-weight: bold;">ANZMAC 2000</span> Visionary Marketing for the 21st Century: Facing the Challenge<br /></div><br /><span style="font-weight: bold;">Abstract</span><br /><div style="text-align: justify;">In this paper we outline an overall approach for tracking service and relationship quality that differs substantially from the conventional paradigm. The conventional attitude-based approach relies on assumptions about the link between evaluations of service quality and subsequent behaviour which are not supported by the substantive body of research findings about buyer behaviour. The attitude-based approach also requires inferences to be made concerning what aspects of service provision determine the attitudes. Unfortunately the traditional approach is still widely practiced in commercial market research, as well as practised and taught in Universities. We therefore now explain a different approach which looks directly at service provision by using descriptive non-attitudinal measures and seeks to relate these to observed buying behaviours of interest. The approach has been trialled across a number of service categories and markets with promising results.<br /><br /><span style="font-weight: bold;">Introduction</span><br />Most service companies have research programs designed to measure service quality, and/or customer satisfaction, and/or relationship quality. Such programs are designed to allow management to manage service provision and relationship building initiatives. They provide essential information to guide efforts to reduce variability in service quality and to provide customers with the service that will help ensure their continued patronage. While there is little direct evidence as to the link between service quality and better company performance, company-level data suggests a link between higher quality, higher market share and improved<br />profitability (Buzzell and Gale 1987; Buzzell et al. 1975; Rust and Zahorik 1993).<br /><br /><span style="font-weight: bold;">The Problem with Subjective Evaluations/Attitudes</span><br />Measuring service quality and satisfaction traditionally involves asking customers for subjective attitudinal evaluations, that is, asking if they personally felt the service they received was satisfactory. Many service and relationship quality measurement programs also ask customers for subjective evaluations ............<br /><br />Artikel lengkap dikompilasi/<span style="font-weight: bold;">hubungi </span>:<br /><a style="font-weight: bold;" href="http://www.pemimpinunggul.com/thesis/kanaidi.html"></a><strong><span><a href="http://www.pemimpinunggul.com/thesis/kanaidi.html" style="text-decoration: none; color: rgb(4, 0, 255);">Kanaidi, SE., M.Si</a> </span></strong>(Penulis, Peneliti, PeBisnis, Trainer dan <a href="http://evaluasi.dikti.go.id/epsbed/datadosen/0410036301">Dosen Marketing Management</a>). e-mail ke : <a href="mailto:kana_ati@yahoo.com" style="text-decoration: none; color: rgb(4, 0, 255);">kana_ati@yahoo.com</a> atau <a href="mailto:kanaidi@poltekpos.ac.id" style="text-decoration: none; color: rgb(4, 0, 255);">kanaidi@poltekpos.ac.id</a><br /><span style="font-weight: bold;">--------------------------------------------------<br />Butuh Jurnal/Artikel lainnya?</span><span>, click di:</span><br /><ul><li><a href="http://ken-promark.blogspot.com/">Jurnal Business & Marketing</a></li><li><a href="http://ken-merek.blogspot.com/">Jurnal Merek</a></li><li><a href="http://ken-keuangan.blogspot.com/">Jurnal Manajemen Keuangan</a></li><li><a href="http://ken-msdm.blogspot.com/">Jurnal Manajemen Sdm</a></li><li><span style="line-height: 115%;font-family:";font-size:11pt;" ><a href="http://www.scribd.com/doc/38936948/Daftar-Judul-Hasil-PENELITIAN-Relevan"><span style="">Daftar-Judul-Hasil-PENELITIAN-Relevan</span></a></span></li></ul></div>Kanaidi, SE., M.Sihttp://www.blogger.com/profile/03647932834042123327noreply@blogger.com0tag:blogger.com,1999:blog-2322273990272658896.post-64915925088806962972011-05-20T06:04:00.000-07:002011-05-20T06:09:53.229-07:00Service Quality, Customer Satisfaction, and Behavior Intention in Service Factory and Professional Service<div style="text-align: center;"><span style="font-weight: bold;"> - An Exploratory Research in Japanese Airlines Service and Hair Salon Service</span><br /></div><br /><div style="text-align: center;">by : <span style="font-weight: bold;">Kaede Takahashi</span> - Kobe University<br /></div><br /><span style="font-weight: bold;">Abstract</span><br /><div style="text-align: justify;">The present study explores the dominant dimensions of service quality (SQ) and the interrelationship among service quality (SQ), customer satisfaction (SAT) and behavioralintention (BI) in two different service categories (service factory and professional service) in Japan. A customer survey was conducted to examine moderation hypotheses, which was analyzed by factor analysis and covariance structure analysis. The results show that the dominant dimensions of SQ are different in the two service categories. However, although there are positive effects both in SQ BI and SQ SAT BI, the indirect effect through SAT seemed more significant than the direct effect, regardless the difference between service categories.<br />Keyword : Japan, Service quality, Customer satisfaction, Behavioral intentions, Factor analysis<br /><span style="font-weight: bold;"><br />Introduction</span><br />Most countries can be defined as “service economies”, because the contribution of the service sector to GDP is considerably greater than that manufacturing and agriculture combined. Japan is the country that seems to lag behind the rest of the highly industrialized countries in both service industry contributions to GDP and the share of the workforce employed in the service sector (Patrik STROM, 2005). According to the date of Japanese Statistic Bureau (2006), the rate of employment in service industry increased 9.6% compared with other industries.<br /> In both their general background and tendency, more and more researchers seem to become interested in service marketing and relationship marketing. In recent years, not only in academic world, relationship marketing has moved beyond the sphere of academia to be used to positively in the industrial world (Minami. C, 2006). However, many service managers have found that ........................<br /><br />Artikel lengkap dikompilasi oleh/<span style="font-weight: bold;">hubungi</span> :<br /><div class="MsoNormal" style="margin-right: -0.45pt; text-align: justify;"><a href="http://www.pemimpinunggul.com/thesis/kanaidi.html"><span style="font-size: 12pt;">Kanaidi, SE., M.Si</span></a> (Penulis, Peneliti, PeBisnis, Trainer dan Dosen Marketing Management). </div><div class="MsoNormal" style="margin-right: -0.45pt; text-align: justify;">e-mail ke : <a href="mailto:kana_ati@yahoo.com">kana_ati@yahoo.com</a> atau <a href="mailto:kanaidi@poltekpos.ac.id">kanaidi@poltekpos.ac.id</a></div><div class="MsoNormal" style="margin-right: -0.45pt; text-align: justify;"><a href="mailto:kanaidi@poltekpos.ac.id"> </a></div><div class="MsoBodyText" style="line-height: normal; text-align: justify;"><br /></div><div class="MsoBodyText" style="line-height: normal; text-align: justify;"><span style="font-weight: bold;">Butuh Artikel/Jurnal lainnya ?</span>, click di :</div><div class="MsoBodyText" style="line-height: normal; text-align: justify;"><a href="http://www.scribd.com/doc/38936948/Daftar-Judul-Hasil-PENELITIAN-Relevan"> </a></div><div class="MsoBodyText" style="line-height: normal; text-align: justify;"><a href="http://www.scribd.com/doc/38936948/Daftar-Judul-Hasil-PENELITIAN-Relevan"> </a></div><ul><li><a href="http://ken-promark.blogspot.com/">Jurnal Business & Marketing</a></li><li><a href="http://ken-msdm.blogspot.com/">Jurnal Manajemen Sdm</a></li><li><a href="http://www.scribd.com/doc/38936948/Daftar-Judul-Hasil-PENELITIAN-Relevan">Daftar-Judul-Hasil-PENELITIAN-Relevan</a></li><li><a href="http://ken-servqual1.blogspot.com/">Jurnal Kualitas Jasa (Servqual)</a></li><li><a href="http://ken-loyalty.blogspot.com/">Jurnal Loyalitas Pelanggan (Loyalty)</a></li><li><a href="http://ken-image1.blogspot.com/">Jurnal Corporate Image</a></li></ul><br /></div>Kanaidi, SE., M.Sihttp://www.blogger.com/profile/03647932834042123327noreply@blogger.com0tag:blogger.com,1999:blog-2322273990272658896.post-59011355879425157402011-02-07T05:48:00.000-08:002011-02-07T05:53:06.912-08:00The Influence of Marketing Mix toward Students Intention to join HIPMI Student Chapter Widyatama University<div style="text-align: center;">by :<span style="font-size: 12pt; font-family: "Times New Roman","serif"; font-weight: bold;"> R. 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name="Bibliography"> <w:lsdexception locked="false" priority="39" qformat="true" name="TOC Heading"> </w:LatentStyles> </xml><![endif]--><!--[if !mso]><object classid="clsid:38481807-CA0E-42D2-BF39-B33AF135CC4D" id="ieooui"></object> <style> st1\:*{behavior:url(#ieooui) } </style> <![endif]--><!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";} </style> <![endif]--> <p class="MsoNormal" style="margin: 0in 0in 0.0001pt 14.2pt; text-align: justify; line-height: normal;"><span style="font-size: 10pt; font-family: "Times New Roman","serif";">Indonesian Young Entrepreneurs Association (HIPMI) </span><span style="font-size: 10pt; font-family: "Times New Roman","serif";" lang="EN">Widyatama</span><span style="font-size: 10pt; font-family: "Times New Roman","serif";" lang="EN"> University student chapter</span><span style="font-size: 10pt; font-family: "Times New Roman","serif";" lang="EN"> </span><span style="font-size: 10pt; font-family: "Times New Roman","serif";">had been set up around July 2010 at Widyatama University and it has been introduced through seminar and publication by printed media in Bandung. HIPMI has a committee to run this organization and one of them is marketing program through programs, joining fee, location and promotion as well as physical evidence, people and process. This research aims to analyze the influence of marketing program toward student’s intention to join HIPMI <span style="" lang="EN">Widyatama</span><span style="" lang="EN"> University</span><span style="" lang="EN"> student chapter</span>. Research objects are students of Widyatama University from Business and Management faculty. This study uses descriptive method. Questionare, interview and observation are used to collect data and descriptive statistical analysis is used to analyze data. <span style=""> </span><span class="longtext"><span style="background: white none repeat scroll 0% 0%; -moz-background-clip: border; -moz-background-origin: padding; -moz-background-inline-policy: continuous;">Respondents k</span></span></span><span style="font-size: 10pt; font-family: "Times New Roman","serif"; color: black;">now HIPMI <span style="color: windowtext;" lang="EN">Widyatama</span><span style="color: windowtext;" lang="EN"> University</span><span style="color: windowtext;" lang="EN"> student chapter</span>. </span><span style="font-size: 10pt; font-family: "Times New Roman","serif";" lang="EN">Respondents agreed that they know of the existence and secretariat of HIPMI Widyatama University student chapter. They believe with faculty coaches. Respondents were less agree with the benefits HIPMI Widyatama University student chapter for them. In addition, they are also sufficiently belief with the management and benefits programs offered to them. They are less aware of the program HIPMI Widyatama University student chapter. So is the way to join and participate in the program HIPMI Widyatama University student chapter. The latter is of interest to join only be considered adequate</span></p><p class="MsoNormal" style="margin: 0in 0in 0.0001pt 14.2pt; text-align: justify; line-height: normal;"><span style="font-size: 10pt; font-family: "Times New Roman","serif"; color: black;"> </span></p> <p class="MsoNormal" style="margin: 0in 0in 0.0001pt 21.3pt; text-align: justify; text-indent: -21.3pt;"><span style="font-size: 10pt; line-height: 115%; font-family: "Times New Roman","serif";">Key words: marketing mix, HIPMI <span style=""> </span></span><b style=""><span style="font-size: 12pt; line-height: 115%; font-family: "Times New Roman","serif";"><span style=""><span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"> </span></span></span></b><b style=""><span style="font-size: 12pt; line-height: 115%; font-family: "Times New Roman","serif";"><br /></span></b></p><p class="MsoNormal" style="margin: 0in 0in 0.0001pt 21.3pt; text-align: justify; text-indent: -21.3pt;"><b style=""><span style="font-size: 12pt; line-height: 115%; font-family: "Times New Roman","serif";"><br /></span></b></p><p class="MsoNormal" style="margin: 0in 0in 0.0001pt 21.3pt; text-align: justify; text-indent: -21.3pt;"><b style=""><span style="font-size: 12pt; line-height: 115%; font-family: "Times New Roman","serif";">Backgrounds</span></b></p> <p class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify; text-indent: 21.3pt;"><span class="longtext"><span style="font-size: 12pt; line-height: 115%; font-family: "Times New Roman","serif";" lang="EN">Entrepreneurship becomes a priority matter by the Widyatama University currently reflected in the various programs developed by the rector to promote entrepreneurship for students. Campus target is to make students as job creators and not job seekers instead of. This is seen increasingly limited employment for university graduates. The development of entrepreneurship theme in line with the positioning Widyatama University campus that is friendly for future business pro.</span></span></p> <p class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify; text-indent: 21.3pt;"><span class="longtext"><span style="font-size: 12pt; line-height: 115%; font-family: "Times New Roman","serif";" lang="EN">To support the development of entrepreneurship for students, the university is also developing knowledge and skills of the lecturers on entrepreneurship through training offered by various institutions of higher education and the director general of the bank independent. They are expected to provide knowledge and experience about entrepreneurship to students.</span></span><span style="font-size: 12pt; line-height: 115%; font-family: "Times New Roman","serif";"></span></p> <p class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify; text-indent: 21.3pt;"><span class="longtext"><span style="font-size: 12pt; line-height: 115%; font-family: "Times New Roman","serif";" lang="EN">Additional support is a matter of entrepreneurship curriculum provided to students. The curriculum becomes very important for the learning process of entrepreneurship at the Widyatama University. The curriculum used has been adjusted with the program that was developed by Bank Mandiri in collaboration with six universities in Indonesia, Indonesian University, Bandung Institute of Technology, Institut Pertanian Bogor, Padjadjaran University, Gadjah Mada University and the Institute of Technology Sepuluh November. The curriculum is designed to meet the needs of students from the aspect of soft skills and hard skills. 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mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} </style> <![endif]--> </p><p class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify; line-height: normal;"><span style="font-size: 12pt; font-family: "Times New Roman","serif";">Artikel lengkap dikompilasi oleh/<b>hubungi</b> :</span></p> <p class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify; line-height: normal;"><span style="font-size: 12pt; font-family: "Times New Roman","serif";"><a href="http://www.pemimpinunggul.com/thesis/kanaidi.html"><span style="color: blue;">Kanaidi, SE., M.Si</span></a> (Penulis, Peneliti, PeBisnis, Trainer dan Dosen Marketing Management). </span></p> <p class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify; line-height: normal;"><span style="font-size: 12pt; font-family: "Times New Roman","serif";">e-mail ke : <a href="mailto:kana_ati@yahoo.com"><span style="color: blue;">kana_ati@yahoo.com</span></a> atau <a href="mailto:kanaidi@poltekpos.ac.id"><span style="color: blue;">kanaidi@poltekpos.ac.id</span></a></span></p> <p class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify; line-height: normal;"><span style="font-size: 12pt; font-family: "Times New Roman","serif";"> </span></p> <p class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify; line-height: normal;"><b><span style="font-size: 12pt; font-family: "Times New Roman","serif";">Butuh Artikel/Jurnal lainnya ?</span></b><span style="font-size: 12pt; font-family: "Times New Roman","serif";">, click di :</span></p> <ul style="text-align: justify;" type="disc"><li class="MsoNormal" style="line-height: normal;"><span style="font-size: 12pt; font-family: "Times New Roman","serif";"><a href="http://ken-promark.blogspot.com/"><span style="color: blue;">Jurnal Business & Marketing</span></a></span></li><li class="MsoNormal" style="line-height: normal;"><span style="font-size: 12pt; font-family: "Times New Roman","serif";"><a href="http://ken-msdm.blogspot.com/"><span style="color: blue;">Jurnal Manajemen Sdm</span></a></span></li><li class="MsoNormal" style="line-height: normal;"><span style="font-size: 12pt; font-family: "Times New Roman","serif";"><a href="http://www.scribd.com/doc/38936948/Daftar-Judul-Hasil-PENELITIAN-Relevan"><span style="color: blue;">Daftar-Judul-Hasil-PENELITIAN-Relevan</span></a></span></li><li class="MsoNormal" style="line-height: normal;"><span style="font-size: 12pt; font-family: "Times New Roman","serif";"><a href="http://ken-servqual1.blogspot.com/"><span style="color: blue;">Jurnal Kualitas Jasa (Servqual)</span></a></span></li><li class="MsoNormal" style="line-height: normal;"><span style="font-size: 12pt; font-family: "Times New Roman","serif";"><a href="http://ken-loyalty.blogspot.com/"><span style="color: blue;">Jurnal Loyalitas Pelanggan (Loyalty)</span></a></span></li><li class="MsoNormal" style="line-height: normal;"><span style="font-size: 12pt; font-family: "Times New Roman","serif";"><a href="http://ken-image1.blogspot.com/"><span style="color: blue;">Jurnal Corporate Image</span></a></span></li></ul><div style="text-align: justify;"> </div><p style="text-align: justify;" class="MsoNormal"><span style="font-size: 12pt; line-height: 115%; font-family: "Times New Roman","serif";">Enterpreneurship...Enterprener...Enterprenur....</span></p> <p class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify; text-indent: 21.3pt;"><br /><span class="longtext"><span style="font-size: 12pt; line-height: 115%; font-family: "Times New Roman","serif";" lang="EN"></span></span><b style=""><span style="font-size: 12pt; line-height: 115%; font-family: "Times New Roman","serif";"></span></b></p> </div>Kanaidi, SE., M.Sihttp://www.blogger.com/profile/03647932834042123327noreply@blogger.com0